Decision Support Specialist (Power BI & Tolling Systems)

Key Responsibilities

• Design, develop, and enhance Power BI dashboards and reports for toll operations and performance monitoring.
• Collaborate with database experts, the Toll Systems Monitoring Manager and the Toll Business Analyst Manager to connect to data sources and ensure data integrity.
• Perform daily/weekly monitoring and analysis of lane performance reports and dashboards.
• Conduct hyper-care monitoring of new and upgraded lanes.
• Perform basic lane/plaza fault isolation, advanced fault isolation and third-level support for roadside servers, databases, and software.
• Analyze anomalies reported by Operations, Finance, and Maintenance; conduct root cause analysis, develop impact assessments, and prepare executive-level summaries for management.
• Support setup of new lane system installations and/or upgrades.
• Develop Standard Operating Procedures (SOPs) for SunWatch when monitoring is transferred.
• Coordinate with internal vendors to ensure high-priority issues are addressed promptly and escalate critical incidents as needed.
• Identify gaps in existing processes and contribute to developing solutions for improved efficiency and accuracy.

Education

• Bachelor s Degree in Computer Science, Information Systems, Data Analytics, or related field; or equivalent work experience.

Experience

• Minimum 3 years of experience in business intelligence and reporting tools, with strong proficiency in Power BI.
• Experience in data modeling, dashboard design, and performance optimization.
• Familiarity with tolling or transportation systems preferred.
• Power BI expertise (report development, DAX, Power Query, data modeling).
• Knowledge of toll lane theory of operation and basic troubleshooting.
• Familiarity with Linux command usage and server support.
• Basic SQL query writing skills.
• Proficiency in Excel (including macros, Visual Basic, Pivot Tables), MS Word, and PowerPoint.
• Experience with network and system management tools (e.g., CA Unicenter, Orion).
• Strong analytical skills for trend identification and root cause analysis.