Position: Service Manager Engineer
Duration: 12 months with Possible extension
Location: Columbia, SC (Onsite from day 1)
Interview Process: Video for initial interview. In-person or video may be used for secondary interview(s)
SPECIAL REQUIREMENTS:
Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.
Position Description:
This is a new position that will be responsible for managing, maintenance, and intake of new Service Manager requests. The South Carolina Department of Health and Human Services (SCDHHS) is the Medicaid Agency for South Carolina. The Bureau of IT Services is responsible for IT S support for the Department's staff statewide.
The South Carolina Department of Health and Human Services (SCDHHS) is the Medicaid Agency for South Carolina. The Bureau of IT Services is responsible for IT S support for the Department's staff statewide. This includes a call center, hardware and software support, IT training, and enterprise applications. Examples of projects include the planning and rollout of new hardware and software, proper disposal of old hardware, inventory control and orientation of new staff.
Now is the time to join SCDHHS in building a better tomorrow, today. If you thrive on being challenged, interacting with diverse technical teams, and using your expertise to imagine, innovate and explore, then SCDHHS in Columbia, SC is the best place for you.
Scope of the project:
SCDHHS is seeking an experienced System Center Service Manager administrator. The primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager. Developing workflows in System Center Orchestrator. Working in the Cireson web portal. This is a staff augmentation position and is not tied to a project timeframe.
Daily Duties / Responsibilities:
- The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
- Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.
- Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service requests.
- Maintain, update, patch System Center, Orchestrator, and Cireson.
- Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
- Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
- Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
- Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
- Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
- Some after-hours project and platform support will be expected.
Program Experience:
- Current or recent experience with MS System Center is required and will be given the highest weight.
- Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.
Technical Knowledge:
Experience related to any or all the following technologies are required desirable for this position:
- Microsoft System Center Service Manager (within the last 3 years)
- Highly Skilled at maintaining, implementing and configuring system center service manager request offerings, service offerings and connectors
- Administer and support Microsoft SCSM, including configuration, customization, and integration with other System Center components (SCCM, SCOM, Orchestrator).
- Experiencing configuring Service Manager Changes, Incidents, and Services
- Cireson Web Portal for Service Manager (last 3 years)
- Experience adding custom configurations to the Cireson web portal
- Experience with JavaScript administration in Cireson Portal is preferred.
Never miss an opportunity! Create an alert based on the job you applied for.
