Technical Trainer Cloud & Contact Center Technologies

Role Overview:
The Technical Trainer will lead a 12-week, in-person, instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect, AWS Fundamentals, Google Cloud Platform Associate-Level Certifications, and essential coding and cloud operations skills.
The trainer will deliver structured curriculum, assess students, guide hands-on labs, and prepare participants for real-world Level 3 support and engineering roles at large enterprises.
This role requires a passionate educator with strong technical depth in AWS/Google Cloud Platform and the ability to teach foundational and intermediate skills to students with minimal existing experience.

Key Responsibilities:
Training Delivery
Conduct daily onsite classroom training Monday Friday at tribal community sites
Teach foundational programming (Python or JavaScript), cloud fundamentals, and Amazon Connect architecture
Deliver Google Cloud Platform certification prep (Associate Cloud Engineer) and AWS foundational content
Lead hands-on labs, real-world simulations, and capstone projects
Prepare students for certification exams and internal assessments
Curriculum & Instructional Activities
Customize content based on student progress and learning modalities
Provide weekly scoring, performance tracking, and progress reports
Support students with supplemental materials, homework review, and mentoring
Program & Cohort Management
Work closely with TechnoGen & CloudEmpower leadership to ensure successful cohort outcomes
Assist with background check coordination, certification scheduling, and candidate documentation
Work on-premises at designated tribal locations; housing and per diem provided
Travel
100% travel required trainer will fly to each cohort location and stay onsite for the full duration (housing provided)
Must be comfortable staying in tribal community accommodations (often connected to local casinos)

Required Skills & Experience:
Technical Qualifications
5+ years of experience in one or more of:
Amazon Connect (L3 support, configuration, call flows, Lambda integrations, etc.)
AWS cloud engineering (IAM, Lambda, S3, networking basics)
Google Cloud Platform Associate Cloud Engineer level knowledge.
Ability to teach programming basics (Python or JavaScript preferred).
Experience with contact center technologies, APIs, and cloud integrations is a strong plus.

Training & Instructional Qualifications
2+ years as a Technical Trainer, Instructor, Bootcamp Educator, or Corporate L&D Specialist.
Ability to teach beginner-to-intermediate learners with patience and strong communication skills.
Experience designing or modifying curriculum is highly desirable.
Soft Skills
Strong communication and classroom leadership.
Ability to motivate non-traditional learners.
Empathy, patience, and adaptability.
Cultural awareness when working with tribal communities.

Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web: ;br /> 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151