Role: S/4 CRM Service

Location: Boston, MA

Duration: 1 Year

Type: Contract

Role Overview

We are seeking an experienced SAP Functional Consultant for USA onsite with expertise in SAP S/4HANA Service, ERP Customer Service, CRM Service, and Warranty Claim Management. The role focuses on functional delivery, configuration, and business process alignment, ensuring successful implementations and support of service-related processes.

Key Responsibilities

• Configure and support SAP Service processes including service orders, service contracts, billing, and customer request management.
• Implement and manage Warranty Claim Management: claim creation, validation, settlement, and integration with FI/CO and logistics.
• Deliver ERP Customer Service functionality: complaint handling, service notifications, resource assignment, and service billing.
• Execute data migration activities for service master data, contracts, warranty claims, and customer records using Data Migration Cockpit.
• Ensure integration with SD, Plant Maintenance, and Finance modules for seamless service flows.
• Utilize SAP Fiori apps and Analytics for service KPIs, dashboards, and reporting.
• Conduct requirement gathering, prepare functional specifications, perform testing, deliver user training, and coordinate with technical teams.
• Support multi-language and multi-country implementations, ensuring compliance with local tax and regulatory requirements.
• Provide consulting support for process optimization and continuous improvement in service management.

Required Skills & Qualifications

• 10-12 years of SAP functional experience with at least 3-4 full life cycle implementations, including 1-2 S/4HANA project.
• Strong expertise in SAP S/4HANA Service, ERP Customer Service, CRM Service, and Warranty Claim Management.
• Hands-on configuration skills in service orders, contracts, billing, warranty claims, and customer service processes.
• Independent data migration experience for service and customer master data.
• Cross-functional knowledge of SD, PM, and Finance modules.
• Strong documentation, testing, and training skills.
• Excellent communication skills with the ability to bridge technical and business language.
• Collaborative team player with experience in global delivery environments.

Preferred Skills

• Exposure to SAP Field Service Management (FSM) and integration with S/4HANA Service.
• Familiarity with SAP Activate methodology for S/4HANA implementations.
• Experience with SAP BTP extensions and AI-driven service features.