Role: ServiceNow SPM - Business System Analyst - Only W2
Atlanta, GA - Onsite
The ideal candidate will have strong analytical competencies paired with passion for problem-solving. We are looking for someone who will roll up their sleeves, take ownership, drive execution and progress of their own tasks, who has demonstrated success in delivering analytical products from start to finish, who is technically minded, and who can effectively communicate and be comfortable in a dynamic fast-growing company. Strong candidates will have a demonstrated record of success working in uncertain environments, having delivered customer support solutions with a level of independence. This role requires being able to balance managing an SPM process/governance support queue in ServiceNow while cultivating a trusted relationship with global partners in maintaining operational dashboards in the same platform.
Operations Focused Role:
SPM Focused:
Identify and gather business requirements needed to deliver new SPM capabilities and reports.
Support ePMO Portfolio Manager and the ePMODirector in configuring and maintaining the SPM tool s dashboards.
Effectively create and manage SPM roadmaps, ensuring alignment with business objectives and driving technological innovation.
Manage the SPM process and governance support queue in SPM to ensure timely and accurate resolution of support requests.
Ensure that the ePMO SharePoint site is maintained with relevant information that includes but is not limited to FAQs, operational playbook content, and knowledge articles.
Present findings and recommendations to senior management and stakeholders.
Identify opportunities for process improvements and automation within SPM practice.
Implement best practices for data management and analysis.
Support the development and execution of SPM strategies and special initiatives.
Comply with process governance policies and procedures.
Stay updated with the latest trends and technologies in data analytics in SPM.
Qualifications & Experiences:
Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field. +3 years proven experience as a Business Analyst, Consultant, or Customer Support Associate preferably within a technology or business management environment.
Proficient in using data visualization tools (e.g., Miro, Power BI) to build dashboards.
Strong attention to detail and accuracy in data analysis and reporting.
Effective customer communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders.
Strong interpersonal skills to collaborate with cross-functional teams.
Strong knowledge of service support platforms like ServiceNow, Ivanti products, etc.
Demonstrated business acumen, problem solving skills, intellectual maturity, and relationship management skills.
Ability to influence without authority and build strong rapport with stakeholders inside and outside of technology teams to deliver results. Self-driven and able to work across diverse technical and non-technical teams (IT, Infosec, Digital, Engineering, Ops, Finance, People & Culture, Accounting, Vendors etc).
Team player with passion for transformation serve as a cultural ambassador demonstrating through actions continuous learning, a positive outlook, and a drive to make an impact and being accountable for results.
Excellent interpersonal, communication, presentation, and facilitation skills (in person & remote).
Ability to operate successfully in a lean, agile, and fast-paced organization.
Strong organizational, task, and project management skills.
Advanced MS excel skills are a must
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