Desktop support

Location: Mansfield Center, MA
Salary: $17.00 USD Hourly - $21.00 USD Hourly
Description:
Job Details:

Job Role: L2 Deskside Support Technician

Location: Tewksbury, MA

Duration: 6+ Months Contract

What You'll Do

Troubleshoot desktops, laptops, mobile devices, printers, and peripherals

Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)

Log and track issues in ServiceNow

Troubleshoot Zebra scanners and printers

Handle imaging (PXE/USB), installs, upgrades, and break-fix activities

Manage devices with Intune, Active Directory, VPN, and Zscaler firewall

Provide VIP/executive support and exceptional customer service

What We're Looking For

5-7 years of IT support experience

Strong skills in hardware/software troubleshooting with OEMs

Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)

Knowledge of SCCM, Citrix, and workspace management platforms

Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory

Professional communication, punctuality, and customer-focused mindset

Overview

The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.

Key Responsibilities

Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals

Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary

Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security

Deliver priority services for executive and VIP users

Maintain accurate documentation in ServiceNow and contribute to reporting requirements

Perform IMAC (Install, Move, Add, Change) and break-fix activities

Carry out preventative maintenance and follow SME instructions for infrastructure support

Ensure exceptional customer service and professional communication across organizational levels

Technical Skills

Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting

Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support

Expertise in imaging computers via PXE or USB (offline media)

Familiarity with Intune for device management

Proficiency with ServiceNow ticketing system

Troubleshooting hardware issues with OEMs (printers, computers, phones)

Zebra printer and scanner support

Experience with Zscaler firewall, VPN, and Active Directory

Remote desktop support tools (LogMeIn)

Nexthink for end-user analytics

Knowledge of SCCM, Citrix, and similar platforms for workspace services

Understanding of TCP/IP networking, domains, and server-client operations

Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)

Familiarity with backup operations and tape management

Experience & Certifications

5-7 years of relevant IT support experience

CompTIA A+, MCP/MCSE certifications are desirable

OEM certifications preferred

ITIL knowledge is advantageous

Language Requirements

Fluency in English (Spanish is a plus) for customer interaction

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!