Solution Architect - Commercial IT (Veeva)

Position: Solution Architect - Commercial IT (Veeva)

Location: San Francisco, CA (Hybrid, 3 days/week onsite)

Duration: 12+ Months (with possible extension)

Job description:

Seeking a hands-on Solution Architect to scale commercial applications across multiple therapeutic areas while actively managing support and operations. This role requires someone who can run projects independently, serve as L2/L3 support, and ensure platform stability as we expand to new sales teams and affiliates.

Key Responsibilities

1. Serve as the Solution Architect and senior technical resource for Commercial IT platforms, including Veeva CRM, Patient CRM, Grants Management, and Publications Management, Veeva PromoMats, Veeva Align.

2. Architect and oversee integrations across commercial systems, data warehouse, MDM, and downstream analytics platforms

3. Act as L2/L3 technical escalation for complex production incidents (P1 P4) in ServiceNow and drive resolution of critical issues

4. Actively manage day-to-day support operations, partnering with vendors and internal teams to maintain platform stability and performance

5. Run scaling and enhancement projects with minimal supervision, translating launch requirements into compliant technical solutions

6. Apply industry best practices across Commercial and Medical Affairs applications to recommend improvements, optimization strategies, and reusable architecture patterns.

7. Ensure all architectural decisions and implementations align with GxP requirements, validation standards, and IT governance.

Education, Experience & Skills Requirements

1. 5+ years supporting pharma commercial applications as a Solution Architect or Senior Technical Lead.

2. Hands-on experience with Commercial Data Warehousing, MDM, and ServiceNow in regulated GxP environments

3. Proven ability to work independently, manage multiple priorities, and run projects with minimal supervision

4. Strong communication skills with technical and business stakeholders