About Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
The Role: This role is responsible for strategic oversight and tactical execution of service delivery, with a key focus on third-party management, risk and compliance, stakeholder alignment, and operational excellence. The AVP will ensure all activities adhere strictly to Enterprise Program and Project Management policies and the Compute Service Delivery Process Control Manual (PCM).
Responsibilities - Collaborate with internal technology teams (infrastructure, applications, architecture) to resolve technical challenges and ensure seamless service integration
- Develop detailed IT work plans, schedules, project estimates, resource plans and status reports
- Persuade and influence others through and comprehensive communication and diplomacy skills
- Audit execution compliance against Citi's Enterprise Program and Project Management policies and the Compute Service Delivery Process Control Manual (PCM)
- Develop and host training sessions to address knowledge gaps
- Review and update the Compute Service Delivery PCM for work efforts managed through Jira
- Identify opportunities for operational efficiency, automation, and process enhancements within service delivery
- Analyze Voice of Employee results and drive forums to develop and implement improvement plans
Qualifications - 3+ years' experience in Technology Operations/IT Project Management with 2 years in an enterprise environment
- Proficiency with all MS Office/M365 Products (Excel, Word, Visio, PowerPoint, SharePoint, etc.)
- Motivated self-starter possessing strong analytical and problem-solving skills with a focus on process optimization and operational efficiency
- Ability to multi-task and deliver under tight timelines
- Excellent stakeholder management and communication skills, with a history of successfully aligning technology services with business strategy
- Ability to handle critical escalations and major incidents in a dynamic, fast-paced environment
- Experience developing and executing audit processes to ensure policy adherence
- Understanding of SDLC is highly preferred
- Working knowledge or experience with JIRA and Confluence is a big plus
Education - Bachelor's/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Technology
Job Family: Technology Product Management
Time Type: Full time
Primary Location: Irving Texas United States
Primary Location Full Time Salary Range: $107,120.00 - $160,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date: Jan 20, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
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