Product Manager - Order Management System (OMS)

Key Responsibilities

Product Strategy & Roadmap

• Define and own the OMS product vision, roadmap, and backlog aligned with business priorities.

• Identify opportunities to improve order lifecycle efficiency, scalability, and customer experience.

• Evaluate and prioritize enhancements related to order capture, allocation, sourcing, fulfillment, returns, and cancellations.

Stakeholder Management

• Partner with business teams (Sales, Operations, Supply Chain, Customer Service, Finance) to gather requirements.

• Collaborate with engineering, architecture, and QA teams to translate business needs into functional and technical requirements.

• Act as the primary point of contact for OMS-related decisions and trade-offs.

Requirements & Delivery

• Write detailed user stories, functional specifications, and acceptance criteria.

• Lead backlog grooming, sprint planning, and release readiness activities.

• Ensure timely and high-quality delivery of OMS features and integrations.

Systems & Integrations

• Manage integrations between OMS and upstream/downstream systems such as ERP, WMS, TMS, eCommerce platforms, POS, and CRM.

• Ensure data accuracy, order visibility, and exception handling across systems.

• Support omnichannel use cases including BOPIS, ship-from-store, drop-ship, and returns management.

Operational Excellence

• Monitor OMS performance KPIs (order cycle time, fulfillment accuracy, SLA adherence).

• Identify root causes of operational issues and drive continuous improvement.

• Support UAT, production releases, and post-go-live stabilization.

Vendor & Platform Management (if applicable)

• Work with OMS vendors (e.g., Manhattan, Blue Yonder, IBM Sterling, Salesforce OMS, SAP OMS).

• Manage vendor roadmap alignment, upgrades, and issue resolution.

Required Qualifications

• Bachelor s degree in Engineering, Computer Science, Business, or related field.

• 5-10 years of experience in product management, business analysis, or solution ownership.

• Hands-on experience with Order Management Systems in retail, eCommerce, or supply chain environments.

• Strong understanding of order lifecycle processes and omnichannel fulfillment models.

• Experience working in Agile/Scrum delivery environments.

Preferred Skills & Experience

• Experience with OMS platforms such as Manhattan OMS, IBM Sterling, SAP S/4HANA, Salesforce OMS, or Blue Yonder.

• Knowledge of APIs, event-driven architectures, and system integrations.

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder management abilities.

• Ability to balance strategic thinking with hands-on execution.

Key Competencies

• Product ownership & prioritization

• Cross-functional collaboration

• Customer and operations mindset

• Data-driven decision making

• Attention to detail with end-to-end perspective.