UPS-REQ-0027604 Business Analyst

The Business Analyst is responsible for analyzing business processes and requirements to support the successful optimization of ServiceNow solutions. This role involves working closely with the platform team to gather and document platform processes, platform capability and integrations, business needs, story creation and grooming, documenting test cases, and collaborating with necessary stakeholder teams.

Responsibilities:

• Work with the platform team to gather and document platform processes, capabilities, and integrations
• Capture business needs and create user stories
• Groom stories and document test cases
• Collaborate with relevant stakeholder teams

• Mandatory Skills: Agile Process, ServiceNow SPM Module, Process Documentation, Technical Documentation
• Desired Skills: QA/Test Case Documentation
• Strong communication skills
• Background in one or more ServiceNow processes