Help Desk Analyst

New York, NY, US • Posted 3 hours ago • Updated 3 hours ago

Contract Independent

Contract Corp To Corp

On-site

$30 - $40/hr

Tri-Force Consulting Services Inc

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk
Issue Resolution
Knowledge Base
ROOT

Summary

Title: Help Desk Analyst Location: New York, NY Duration: 12 Months Client: NYC Department of Education

Job Description:

Troubleshooting and Issue resolution, diagnose problems, identify root cause by analyzing user reports, system logs and other related data
Respond to user inquires and escalate to appropriate team
Create and maintain Knowledgebase and other related documentations
Analyze data and trends related to user issues, system performance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115907
Position Id: 8863363
Posted 3 hours ago

Company Info

About Tri-Force Consulting Services Inc

Since 2000, Tri-Force Consulting Services has been an MBE/SDB certified IT consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.

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