Date Posted: 12/03/2025
Hiring Organization: Rose International
Position Number: 494146
Industry: Professional Services
Job Title: L1 Support Analyst-Oracle Cloud ERP (Finance & SCM)
Job Location: Minneapolis, MN, USA, 55402
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 50.00
Max Hourly Rate($): 70.00
Must Have Skills/Attributes: Cloud, Finance, Oracle, SCM
Experience Desired: Understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware) (3+ yrs)
**C2C is not available**
Job Description
Required Technical Skills & Experience
Hands on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM - specify modules used locally).
Understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used).
Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts.
Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team).
Experience with ITSM tools (ServiceNow/Jira/Remedy) and standard incident management workflows.
Knowledge of role-based access control and user provisioning processes in Oracle Cloud.
ITIL Foundation preferred; Oracle Cloud certifications or vendor training a plus.
Soft Skills & Behaviours
Strong customer service orientation; clear, calm communicator with business users.
Good problem solving
Job Description
First level technical and functional support for local business users of Oracle Cloud ERP.
Triage incidents, perform basic fixes and workarounds, manage user requests, and escalate complex issues to the centralised L2 team.
Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM).
Triage and resolve level 1 incidents and service requests.
Reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration-related failures.
Apply documented workarounds and standard operating procedures; update knowledge base with local-specific notes.
Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues.
Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes.
Assist with user onboarding, role provisioning requests and basic training for new/changed features.
Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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