Salesforce CRM Operations Manager

*** Salesforce CRM Operations Manager *** ** REMOTE **

Position Details:

• Role: Salesforce CRM Operations Manager

• Location: USA (100% Remote   No Nearshore)

• Type: Direct Hire (W2 only   no sponsorship available)
  
  Visa :    L2 EAD

Position Summary:

The CRM Operations Manager will own the vision, strategy, and day-to-day management of the Salesforce CRM platform, 
acting as a key bridge between business stakeholders and technical teams. This role focuses on platform governance, data integrity, user adoption
 and enabling data-driven decision-making across Sales, Marketing, Operations, CRM Data, and IT teams.

Key Responsibilities:

• Own Salesforce CRM strategy, governance, and long-term roadmap

• Manage Salesforce programs for customer engagement, retention, and loyalty

• Oversee campaign planning, segmentation, automation, and testing

• Ensure data quality, consistency, and compliance with privacy standards

• Define data models, workflows, and automation rules

• Collaborate with analytics teams on dashboards and reporting

• Manage integrations with tools such as Power BI and ERP systems

• Drive user adoption through training, documentation, and best practices

• Evaluate new Salesforce features, apps, and automation opportunities
   

Requirements:

• Bachelor s degree in Business, Marketing, or a related field

• 4 6 years of Salesforce experience, including platform ownership

• Hands-on experience with Salesforce and marketing automation tools

• Familiarity with HTML, SQL, or Power BI is a plus

• Strong analytical, communication, and project management skills

• Ability to balance strategy and execution in a fast-paced environment.
   
  

  Best Regards,
  
  Hari Daile
  
  Senior US IT Recruiter