Mobile Device Support Analyst

Description
The Mobile Device Support Analyst plays a key role in maintaining, supporting, and improving the organization's telecommunications and mobile technology environment. This position ensures reliable service delivery across mobile devices, desk phones, VoIP systems, and video conferencing platforms while supporting both daily operations and long-term technology initiatives.

Position Summary

Provides technical assistance in support and preparation of telecom technologies with a focus on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge and experience with networking, mobile devices, desk phones, and desktop technologies including desktop applications, iOS devices, VoIP systems, and PBX telecom platforms. Must be able to work independently or as part of a team.

Telecom Group Responsibilities
Cisco infrastructure and endpoints
Mitel VoIP PBX and ACD
Telecommunications carrier management
Smartphone support
AirWatch
Apple Business Management
Video conferencing account management

Required Skills & Years of Experience (2-5 Years)
Video conferencing infrastructure and endpoint management
Unified Communications systems (Webex, PBX, ACD, etc.)
Mobile device support and management
Networking concepts (CUBE, SBC, SIP, H323, VoIP, etc.)

Preferred Vendor Experience
Cisco
Mitel
Zoom
AirWatch
Apple Business Management
Microsoft

Required Soft Skills
Ability to work independently within a team environment
Ability to meet deadlines
Punctual and reliable
Ability to multi-task and manage workload effectively
Ability to troubleshoot complex issues and identify solutions

Skills

AirWatch, iPhone, Intune
Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $30.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on Feb 3, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.