Telecommunications Analyst III

Description
Telecommunications Analyst 3
Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin.
The DOC telecom group manages:
Cisco infrastructure and endpoints
Mitel VoIP PBX and ACD
Telecommunication Company management
Smart phone support
Airwatch
Apple Business Management
Video conferencing account management
Minimally qualified applicants must have:
Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
Working knowledge of Networking concepts
Experience with Cisco phones and infrastructure
This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.
Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.
Required Skills & Years of Experience: 2 - 5 Years
Video Conferencing infrastructure and endpoints management
Unified Communications Systems (Webex, PBX, ACD, etc)
Mobile device support and Management
Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)
Preferred vendor Experience:
Cisco
Mitel
Zoom
AirWatch
Apple Business Management
Microsoft
Required soft skills:
Ability to work independently but in a team environment-
Able to meet deadlines
Punctual
Ability to multi-task and balance their work day
Ability to troubleshoot complex problems and determine a solution
Duration: 2-year contract with possibility for extension
Interview Process: In Person or Online via Teams
Remote or on-site: Local candidates or willing to relocate at the candidate's expense
Travel: In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This is a 100% remote position with office visits as needed weekly. Travel expenses will be reimbursed according to State guidelines.
Skills
Airwatch, Iphone, Intune
Top Skills Details
Airwatch,Iphone,Intune
Additional Skills & Qualifications
Great communication and customer service skills
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $30.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on Jan 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.