Roles & Responsibilities:

Product & Collaboration

• Partner with developers, product managers, and stakeholders to understand business and technical requirements.
• Collaborate across teams to drive execution of roadmaps, manage priority changes, and communicate impacts effectively.
• Participate in iteration planning, daily stand-ups, and project status meetings.
• Collaborate closely with developers to verify and validate issues in new and existing applications.

Quality Assurance Execution

• Design, write, and execute manual and automated test cases to validate functionality and ensure requirements are met.
• Coordinate QA testing needs across project teams, managing timing and priorities.
• Identify, document, and track bugs, regression issues, and enhancement requests.
• Review user interfaces for consistency, usability, and functionality.
• Ensure user stories are brought to "Done" status through thorough testing and validation.
• Review user interfaces for consistency, usability, and functionality.

Automation & Tools

• Implement automated testing scenarios using industry-standard tools and frameworks.
• Maintain and improve test automation coverage across platforms.
• Understand deployment strategies and manage testing environments effectively.

Reporting & Communication

• Track and report testing progress, results, and quality metrics.
• Communicate testing status and issues clearly to project teams, business users, and product owners.
• Participate in iteration planning, project status meetings, and Agile ceremonies.
• Identify, document, and track bugs, regression issues, and enhancement requests.
• Follow issues through to resolution, including those found in test and production environments.
• Effectively communicate testing status, risks, and issues to project teams, business users, and product owners.

Continuous Improvement

• Research and apply QA best practices, testing trends, and emerging tools.
• Document and assist in resolving complex problems and issues.
• Contribute to the improvement of QA processes and standards.

• Document complex problems and assist in their resolution.
• Maintain clear and comprehensive test documentation.

Environment & Deployment Awareness

• Understand the deployment strategy and testing environments (e.g., staging, UAT, production).
• Ensure readiness of environments for testing and validate deployments.

Required Qualifications & Skills:

Experience:

• Bachelor s or Master s degree in Computer Science, Engineering, Information Systems, or a related field.
• 7-10 years of experience in Quality Engineering, preferably in retail environments.
• Strong understanding of end-to-end retail operations and how they translate into workflows.
• Experience testing globally deployed applications across multiple regions and languages.
• Hands-on experience with manual and automated testing tools (e.g., Selenium, Cypress, Appium).
• Solid grasp of Agile SDLC practices, including participation in ceremonies like sprint planning, retrospectives, and desk checks.
• Familiarity with cloud platforms (AWS preferred) and testing strategies for cloud-native applications.
• Strong analytical and problem-solving skills, with the ability to identify issues in test/production environments and drive resolution.
• Excellent communication skills, with the ability to collaborate across cross-functional and geographically distributed teams.

Preferred Qualifications:

• Experience managing full application lifecycles from planning and development to deployment and post-release support.
• Familiarity with retail systems and back-office platforms such as POS, Mobile devices, or inventory management tools.
• Familiarity with CI/CD pipelines, automated testing, and DevOps practices for mobile and web platforms.
• Excellent communication and collaboration skills, with the ability to work effectively across product, design, and business teams.
• Experience working in Agile/Scrum environments, with a strong focus on iterative delivery and continuous improvement.