Salesforce QA Tester

Vaco is hiring an experienced Salesforce QA Tester for a direct-hire opportunity.
This position requires working onsite in the office. 

Candidates must be located in or near: Cleveland, OH; Akron, OH; Dayton, OH; Columbus, OH; Cincinnati, OH; or Louisville, KY.

This role will support Salesforce enhancements across Sales Cloud, Service Cloud, and Field Service, combining hands-on QA ownership with end-user enablement and strong cross-functional collaboration in a fast-growing organization.
 

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Key Responsibilities

<>Quality Assurance

• Lead QA efforts for Salesforce releases across Sales Cloud, Service Cloud, and Field Service.

• Develop, execute, and maintain regression test plans covering Flows, Apex triggers/classes, validation rules, screen flows, and automations.

• Coordinate and manage end-to-end UAT for new releases, Field Service configurations, and mobile app updates.

• Validate data integrity and relationships across key Salesforce objects, including Work Orders, Service Appointments, and Maintenance Plans.

• Test integrations between Salesforce and external systems (ERP, email, document generation, and third-party platforms).

• Partner with IT Product Owners and delivery teams to validate acceptance criteria and resolve defects prior to deployment.

<>End-User Training & Enablement

• Design and deliver training for both office-based and field technician users.

• Create user guides, quick-reference documentation, and instructional videos.

• Facilitate hands-on training sessions focused on Field Service Mobile, Work Orders, and scheduling workflows.

• Translate technical release notes into clear, user-friendly communications.

• Track user adoption metrics (logins, feature usage, error rates) and refine training strategies accordingly.

• Act as a Salesforce subject matter expert, assisting users with troubleshooting and feeding insights back to IT.

<>Cross-Functional Collaboration

• Partner with business stakeholders to define test cases aligned with real-world operational scenarios.

• Collaborate with IT on solution design to ensure functional alignment with business needs.

• Participate in release management cycles from sandbox testing through production validation.

• Identify ongoing training and process improvement opportunities based on QA results, support tickets, and new system enhancements.

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Qualifications

• 5+ years of hands-on Salesforce experience (Field Service experience strongly preferred).

• Strong understanding of the Salesforce data model, automation tools (Flows, Process Builder, Apex), and security/permissions model.

• Proven experience leading QA and UAT efforts in Salesforce environments.

• Excellent communication and documentation skills with the ability to explain technical concepts to end users.

• Experience working in Agile environments and using Jira or similar tools.

Preferred Qualifications

• Salesforce Administrator certification

• Experience with Salesforce test automation tools