Epic Trainer – Resolute HB/PB

Title: Principle Trainer (Resolute HB/PB) (791930)

Client: State of NC

Dept : NCDHHS-AM

Job ID: 791930

Duration: 02/02/2026 to 01/29/2027

Location: Remote/Raleigh/Durham, NC-Hybrid

Interview Type: Webcam Interview Only

Pay rate: $76

Summary:

NC DHHS is seeking an experienced Epic certified Principle trainer in Resolute HB & PB to lead the development, delivery, and maintenance of role‑based training programs and training environments (MST) across our Epic ecosystem. 

Job Description:

Required Epic Certifications (must be current at time of hire)

·         Resolute Hospital Billing Curriculum Certification

·         Resolute Professional Billing Curriculum Certification

·         TED105 – Training Wheels Behind the Scenes Certification

·         TED300 – Training Environment Build Certification

Curriculum & Content

·         Design, develop, and maintain role‑based training content for Epic using Microsoft Office and other tools.

·         Build comprehensive instructional materials and classroom exercises; maintain related policy and procedure documentation.

·         Incorporate stakeholder feedback to continuously improve training programs and administration processes.

·         Learn new Epic content areas; consult with subject matter experts to ensure accuracy and relevance.

Training Environment (MST)

·         Assist with building, refreshing, and testing MST training environments; validate workflows and roles.

·         Provide environmental support, troubleshooting, and coordination with technical teams.

Delivery & Facilitation

·         Co‑facilitate classroom instruction with other trainers; assist learners during hands‑on exercises.

·         Prepare lessons, print materials, and set up rooms/environments prior to sessions.

·         Present information clearly—both verbally and in writing—to diverse audiences.

·         Follow up with trainees outside the classroom and offer additional support.

Educator & Mentor

·         Serve as an expert educator to state staff.

·         Train-the-trainer: credential and coach additional classroom trainers as needed.

·         Teach technical topics to staff and end users when required.

Planning & Administration

·         Manage application assignments by prioritizing work, creating schedules, and adhering to timelines.

·         Support curriculum and training development for third‑party applications as needed.