Summary:
Team Overview: CICS Team supports over 700 CICS Regions in several SYSPLEXs. Support of all aspects of the CICS product including Maintenance , New Versions and releases, Troubleshooting, performance and tuning, enhancements, z/OS Connect, CPSM, CICS Explorer and evaluation of new tools. Strong CICS background to staff a position within the CICS support group. The CICS support group interfaces with the business and other technical teams to provide a world class platform for the client. The candidate should be able to implement CICS vendor software maintenance and possess the knowledge of performance and tuning, have good troubleshooting and diagnosis skills and provide business unit support and testing. This opportunity will provide the individual with an exposure to many aspects of CICS systems and system programming. The individual is required to participate in a 24x7 on call rotation with the team, providing 24 x 7 problem resolution and high systems availability. Interfacing with management and the technical staff to plan and prioritize projects tasks in accordance with departmental goals.
In this role, you ll make an impact in the following ways:
Daily support and upkeep of the Mainframe CICS Environment and supporting products and processes.
Work with IBM and vendor utilities and be able to work with various technical groups to support real-time business functions.
Hands on experience with the latest z/OS Versions and Release levels and Products including CICS TS V5.5 & V6.1, CPSM, CICS Explorer, z/OS connect, SMF, DFSMS, JCL, DFHSM, DFDSS, FDR, SYNCSORT, SMPE, TSO, SDSF, RACF, SVC Dumps, ACF2, MQ, Top secret ,CA Sysview, TCP/IP,CAFC, IPCS, DB2, VSAM. Mainframe Disaster Recovery / Data Center Rotations.
Utilization of ServiceNow (Project, Incident and Change Management), and working directly with the user community, and vendor technical support personnel
To be successful in this role, we re seeking the following:
Minimum of 5 years + experience in CICS. B.S. or B.A. or equivalent work experience required; advanced degree beneficial; certification beneficial
Knowledge of CICS/TS internals and operations
Proficient in the use of JCL and working with various vendor utility programs
Good analytical skills, debugging skills, knowledge of COBOL and CICS Command Level language programming
Good communication skills both written and oral are required as the individual must interface with application developers, support teams, software vendors and management staff
Ability to provide 24x7 on call support on a rotational basis and Experience with zOS CONNECT and/or zOSMF
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