Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction.

Responsibilities:
Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices.
Perform regular maintenance and updates on hardware and software systems to ensure optimal performance.
Document detailed steps and solutions for resolving user issues in the call tracking system.
Install and configure hardware and software for end-users as needed.
Manage inventory control and assist in transporting hardware between locations.
Stay informed about current trends and advancements in technology to enhance support services.
Deliver individual or group training sessions on computer hardware and software usage.
Participate in projects aimed at implementing new technologies and improving service delivery.
Escalate unresolved technical issues to higher support levels when necessary.
Handle additional responsibilities and tasks as assigned.

Requirements

Proficiency in Microsoft Windows 10 operating system.
Experience with Active Directory for user account management.
Strong knowledge of Microsoft Office Suites.
Familiarity with hardware and software troubleshooting.
Excellent problem-solving and communication skills.
Ability to manage inventory and transport hardware as required.
Capability to train users on technical systems and tools.
Commitment to staying updated on advancements in technology.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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