Job Title: Field Support Analyst
Location: Atlanta, Georgia
Type: 12 month Contract
Compensation: $35.00 hourly
Contractor Work Model: Hybrid
System One is currently seeking a
Field Support Analyst on a 12 month contract position located in Atlanta, GA.
Field Support Analyst Responsibilities: - Efficiently schedule and manage service requests for deenergizing electric services, ensuring minimal disruption to customers while facilitating necessary repairs, upgrades, or installations.
- Act as the primary point of contact for customers, providing clear communication regarding scheduling, service status, and any necessary preparations or follow-up actions.
- Work closely with field technicians and other team members to ensure timely and accurate execution of service requests, maintaining high standards of safety and service quality.
- Maintain accurate records of all service requests, including scheduling details, customer communications, and completion status. Generate reports as needed to track service metrics and identify areas for improvement.
- Address any scheduling conflicts or customer concerns promptly and effectively, utilizing resources and support from other team members or departments as needed.
- Contribute to the continuous improvement of scheduling processes and customer service practices, leveraging feedback and data to enhance efficiency and customer satisfaction.
- Provides essential operational support to field personnel by coordinating, dispatching, and responding to internal service needs with accuracy and efficiency.
- Accurately assign and dispatch field personnel to service locations based on priority, skill set, and availability.
- Provide real?time assistance to field teams, ensuring they have the information, tools, and resources needed to complete their work effectively.
Field Support Analyst Requirements: - 5-10 Years of Experience
- Strong communication skills
- Attention to detail
- Ability to manage multiple priorities in a fast?paced environment
System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #193-Precision Oakridge
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