Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
About the Role
We"re looking for a detail oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you"ll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast paced depot environment. If you enjoy hands on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.
Key Responsibilities
Asset ManagementMaintain accurate inventory of laptops, desktops, peripherals, and accessoriesTrack hardware through receiving, staging, deployment, return, repair, and retirementUpdate asset records in inventory and ticketing systems
Imaging & Device PreparationPerform imaging of client hardware using standardized deployment toolsConfigure, test, and validate devices prior to shipmentEnsure all equipment meets quality and compliance standards
Shipping & ReceivingReceive incoming hardware shipments and verify contentsPackage and ship devices to end users or field locationsMaintain proper documentation, labeling, and tracking
Technical Support & Break/FixDiagnose and repair basic hardware issues on Dell PCsTroubleshoot printers and peripheral device failuresAssist with basic network connectivity and wireless troubleshootingSupport virus detection and removal using approved tools
What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making.
What You Need to Succeed1-2+ years of corporate desk side, depot, or hardware support experienceExperience troubleshooting and replacing components on Dell PCsFamiliarity with Windows 10 and Windows 11 environmentsBasic experience with Active Directory (lookups, password resets, device checks)Knowledge of Microsoft Office 365, Outlook, and OWAAbility to troubleshoot wireless and basic network connectivity issuesStrong customer service and communication skillsExperience with VPN, basic printer hardware support, and tools such asSymantec Endpoint ProtectionBitLockerSCCMRDP
#LI-ONSITE #LI-KG1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10106616
- Position Id: 62523
- Posted 3 days ago
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