Description - Provide Tier 1-2 technical support for end users via phone, remote tools, and in person, resolving issues related to hardware, operating systems, applications, and network connectivity
- Monitor, prioritize, and resolve helpdesk tickets while documenting solutions and contributing to the IT knowledge base
- Install, configure, and support end-user hardware and peripherals, including desktops, laptops, mobile devices, phones, printers, scanners, and Microsoft Teams conferencing systems
- Perform basic network and connectivity troubleshooting (wired, wireless, VPN, DHCP/DNS)
- Assist with server, virtualization, and storage support, including patching, updates, backups, and system health monitoring
- Support onboarding/offboarding processes, user account management, and IT asset tracking
- Coordinate with vendors and internal IT teams to deploy hardware, software, and services
Requirements - Strong working knowledge of Windows desktop and server operating systems
- Hands-on experience with Active Directory user, group, and computer management
- Experience administering Microsoft 365 services, including Entra ID (Azure AD), Intune, Exchange Online, and license management
- Understanding of networking fundamentals, including TCP/IP, VLANs, DHCP, DNS, wireless networking, and VPN technologies
- Familiarity with virtualization platforms such as VMware vSphere and/or XCP-ng
- Experience supporting file servers, network storage, and backup systems
- Exposure to SQL Server administration or troubleshooting
- Experience with VoIP systems (preferably Cisco UCM) and conferencing platforms such as Microsoft Teams
- Ability to troubleshoot hardware, software, and connectivity issues in enterprise environments
- Strong technical documentation skills and experience maintaining operational runbooks or knowledge bases
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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