PGIM Fixed Income - Specialist, Application Support Engineer (IT Service Management)

Job Classification:
Technology - Agile, Delivery, & Product

Job Description

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading global asset managers!

If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today.

What you will do:

In PGIM Fixed Income, our technology group is a dynamic, fast-paced environment, with exciting changes on the horizon under new senior leadership. We are looking for a well-rounded individual to be part of the Application Service Delivery team to provide application support within our production environment. Our ideal candidate will be an eager learner interested in gaining valuable experience in supporting complex investment management platforms and applications. This will include front-office investment systems, business support applications and complex back-office data management and automation platforms. The right candidate for this role will identify this challenge as a unique opportunity to help drive our global technology transformation, so if this sounds interesting, then PGIM could be the place for you.

What you can expect

• Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams, troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas
• Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors
• Available to be on-call for failure escalations including evenings and weekends on a rotation basis.
• Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication.
• Providing oversight for the stability of the production environment within the change, incident and problem management processes and ensuring policies are enforced.
• Relationship management internally with the business and technology stakeholders.
• Navigate the broader technology organization, build relationships to manage the team's agenda with our critical technology partners.
• Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements.

What you will bring:

• 4+ years of experience working in a Technology Application Support or SRE role.
• Experience working in the Financial industry.
• Strong communication skills and an enthusiastic team player.
• Strong research, analytical, investigation and troubleshooting skills.
• Experience working in Cloud technologies (AWS and/or Azure).
• A tenacious sense of ownership and a desire to bring incidents to resolution quickly.
• Experience with database concepts and writing database queries using SQL (MS SQL preferred)
• Familiarity in navigating and writing commands in the Linux operating system.
• Strong understanding of application monitoring and alerting requirements.
• Experience with using scheduling tools (Autosys preferred).
• Excellent documentation skills with ability to document processes, incident resolution steps etc.
• A hunger for continuous learning, constantly looking for opportunities to improve upon the status quo.
• Good interpersonal and communication skills, with excellent relationship building skills.

What will set you apart?

• Software development/scripting skills to perform code changes for bug fixes or for automation tasks.
• Self-motivated to operate independently and make necessary decisions within the global team.
• Ability to prioritize effectively within a dynamic global environment.

• Strong team player, results oriented with a flexible approach.

• Ability to present technology concisely to the business locally and globally.
• Comfortable operating in high pressure environments whilst managing multiple incidents.
• Ability to deal with and navigate difficult situations through strong teamwork and a focus on resolution.

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $115,000 to $135,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

About PGIM Fixed Income

PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets. With approximately 1000 employees and $859Bn assets under management, the company has offices in Newark, London, Letterkenny, Amsterdam, Munich, Zurich, Tokyo, Hong Kong, and Singapore. Our business climate is a safe inclusive environment, centered around mutual respect, intellectual honesty, transparency, and teamwork. Our leaders are focused on talent & culture; dedicated to fostering growth & development at all levels to develop the industry leaders of tomorrow.

#LI-MM1

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email

If you are experiencing a technical issue with your application or an assessment, please email to request assistance.