SAP FICO Support Lead

Description

We are seeking a motivated SAP FICO Support Lead with 3-5 years of SAP Finance (FICO) functional experience to join our dynamic team. This role is ideal for someone who enjoys hands-on problem-solving, excels at supporting end users, and is ready to take on leadership responsibilities by managing a small team of managed support resources. The ideal candidate will have a solid foundation in SAP S/4HANA Finance, strong communication skills, and a customer service focus.

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What You'll Do:

Serve as the primary point of contact for SAP FICO break/fix support tickets, troubleshooting and resolving issues related to Finance modules (GL, AP, AR, Asset Accounting, Controlling, etc.).

Coordinate and manage a team of managed support resources (combination of India and U.S), ensuring timely ticket resolution and high-quality service delivery.

Collaborate with business users and IT partners to clarify requirements, document issues, and communicate solutions.

Escalate complex issues to senior team members, SAP (or other third-party vendors) when necessary, while maintaining ownership of the ticket lifecycle.

Track support metrics, prepare status updates, and contribute to continuous improvement initiatives within the Finance support area.

Assist with minor configuration changes, user training, and documentation updates as needed.

Participate in regular meetings with business stakeholders and managed services partners.

Requirements

What You Need:

3-5 years of hands-on SAP FICO (Finance) functional support experience, preferably with SAP S/4HANA.

Experience handling break/fix support tickets and basic configuration in core Finance modules (GL, AP, AR, Asset Accounting, Controlling).

Strong analytical and troubleshooting skills, with attention to detail and a commitment to customer satisfaction.

Ability to manage and coordinate a team of support resources (internal or external/managed services).

Excellent verbal and written communication skills; able to interact effectively with both technical and non-technical stakeholders.

Bachelor's degree in Accounting, Finance, Information Systems, or related field (or equivalent experience).

Proactive, organized, and able to prioritize tasks in a fast-paced environment.

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Bonus Qualifications:

Experience with SAP ticketing tools (e.g., ServiceNow, JIRA) and reporting.

Exposure to integration with other SAP modules (MM, SD) or third-party systems.

Prior experience training end users or creating support documentation.

SAP certification in Finance or related areas.

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