Description
We are seeking a hands-on Technical Support Operations Manager to lead a high-volume, fast-paced incident response and technical support organization. This role will oversee 10-15 technicians across multiple shifts, ensuring world-class customer experience, rapid technical issue resolution, and consistent performance against key operational metrics.
This leader will be responsible for driving daily operations, mentoring technical teams, managing escalations, and maintaining real-time response to system alerts and customer-impacting incidents.
Requirements
3-5 years in call center management or supervisory roles
2+ years in technical support (software and/or hardware)
Experience leading teams of 5-15 in 24/7 or high-availability environments
Hands-on experience with monitoring and alerting systems
Familiarity with CRM and ticketing platforms (ServiceNow, Salesforce, etc.)
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00900-0013362807
- Posted 3 hours ago
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