IT Manager

Description

Robert Half is hiring!

We are looking for an experienced IT Manager to oversee and enhance the technology infrastructure and support systems for a manufacturing organization. This role involves managing both technical teams and projects to ensure optimal system performance, security, and efficient service delivery. The ideal candidate will have a strong background in IT operations, team leadership, and strategic planning.

Responsibilities:

Lead and manage a team of Service Desk Specialists to ensure timely resolution of incidents, requests, and escalations while meeting established service levels.

Supervise Systems Engineers responsible for maintaining Windows Server environments, backup systems, disaster recovery solutions, VMware vSphere, and storage systems.

Develop regional support coverage models, aligning staffing schedules with business needs and branch locations.

Standardize device imaging processes, maintain golden images, and implement automation for post-imaging configurations.

Analyze ticket trends and create solutions such as known-error databases, self-service tools, and proactive operations initiatives.

Manage vendor relationships, evaluate technology solutions, negotiate contracts, and oversee purchase orders and invoice approvals for infrastructure-related expenses.

Establish and enforce standards for server configurations, security hardening, monitoring, and patch management, ensuring compliance.

Plan and execute infrastructure projects, including migrations, upgrades, and system consolidations, with detailed roadmaps and risk mitigation strategies.

Mentor and coach entry level staff to support their growth and build a strong talent pipeline within the organization.

Requirements

Minimum of 7 years' experience in IT infrastructure and support, including at least 3 years managing teams such as service desk specialists or server engineers.
Proven ability to mentor, develop, and manage entry-level staff, fostering career growth and succession planning.
Strong expertise in computer imaging processes and standardizing endpoint deployments.
Experience designing and implementing regional support models for distributed locations.
Familiarity with self-service portals and knowledge base systems.
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Excellent leadership and communication skills to effectively manage teams and collaborate across departments.
Solid understanding of IT project management, including risk assessment, change management, and roadmap development.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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