Senior Director, Digital Operations Platform Lead College Board - Operations Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time position About the Team College Board's Operations division aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers annually. Operations is also leading the College Board's exciting transformation to support delivery of digital assessments.
The Operations Division at College Board is comprised of three functional areas responsible for all aspects of clean delivery for College Board programs: Assessment Delivery Operations; Customer Engagement & Experience; and Knowledge, Learning and Operational Effectiveness. Our work is driven by the evolving needs of our internal partners and external customers, and we support them through flexible strategies and quality delivery to effectively advance enterprise-wide goals and priorities.
About the Opportunity The
Senior Director, Digital Operations Platform Leadwill lead complex, high-impact initiatives that advance key strategic and product development priorities. A central focus of this role is to
Build for the Future-advancing, redefining, and scaling Operations capabilities and structures to deliver in new markets and for new customers. The Senior Director will partner closely with functional and domain leaders across Operations, as well as Product and Technology, to establish and manage a strategic and critical initiative roadmap and governance structure to ensure alignment, elevate strategic decisions and prioritization, escalate issues/remove obstacles, and drive execution toward shared outcomes. This role requires strong strategic judgment, disciplined execution, and the ability to translate broad organizational goals into actionable plans, while managing dependencies and competing priorities.
The ideal candidate will bring a systems mindset, a bias for clarity, and a proven ability to drive results in a dynamic, matrixed environment.In this role, you will:
Strategic and Operational Alignment (35%) - Establish clear structures and governance for highly visible, cross-functional initiatives to enable decision-making and accountability.
- Translate strategic objectives into actionable plans, milestones, and success metrics that align Operations structures and plans with Product and Technology priorities.
- Build and maintain integrated roadmaps that connect product development roadmaps with operational readiness, delivery and support roadmaps, including system and process requirements.
- Drive alignment across workstreams, surfacing dependencies and facilitating resolution of competing priorities.
Execution, Risk, and Resource Management (30%) - Anticipate and mitigate risks through proactive issue management and structured escalation.
- Establish and lead effective operating rhythms, including initiative reviews, stakeholder updates, and retrospectives.
- Ensure resources and capacity are aligned with initiative priorities, partnering with functional leaders to balance workloads.
- Define and manage reporting mechanisms that provide visibility into progress, risks, and impact for senior leadership and represent voice of Operations as part of product/platform discussions.
Change Leadership and Communication (20%) - Enable change and adoption by driving clarity, communication, and consistency across teams during periods of transition.
- Work closely with product development teams to understand and support work related to platforms and processes
- Keep project leadership informed of project status, potential risks, and active issues
Continuous Improvement and Impact Measurement (15%) - Continuously improve delivery practices by embedding feedback loops, measuring outcomes, and refining processes over time.
About You To qualify for this role, you must have:
- Expertise in operations, program management, or digital transformation, ideally in a complex, matrixed organization for 8 or more years
- Demonstrated success leading cross-functional initiatives that bridge product, technology, and operations
- Proven ability to create structure and alignment in ambiguous environments
- Strong communication and relationship-building skills with senior leaders and technical teams alike
- Expertise in project governance, strategic planning, and resource management
- A collaborative, systems-oriented mindset and a passion for advancing organizational excellence
- Familiarity with digital delivery models, agile principles, and organizational change management best practices
- Bachelor's degree required; Master's degree preferred
- The ability to travel 6-8 times a year to College Board offices or on behalf of College Board business
All roles at College Board require:
- A passion for expanding educational and career opportunities and mission-driven work
- Authorization to work in the United States for any employer
- Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.
- Clear and concise communication skills, written and verbal
- A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
- A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
- A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.
About Our Process - Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.
- While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
- The hiring range for this role is $96,000 - $160,000.
- Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
- We aim to make our best offer upfront-rooted in fairness, transparency, and market data.
- We adjust salaries by location to ensure fairness, no matter where you live.
You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more.
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