We are seeking a Senior IT Engineer with deep expertise in Apple/Mac environments to lead and architect our client's enterprise Mac strategy. This is a hands-on role focused on Level 2-3 escalations, scripting, and JAMF administration, while also setting standards and best practices for the team. You will be the go-to expert for complex issues and play a key role in shaping our Mac infrastructure.
- Onsite, M-F in Ann Arbor, MI
- Minimum 1-year contract; potential for extension or conversion to full-time.
Key Responsibilities
- Serve as the architect and lead for Mac systems within corporate IT.
- Handle escalated Level 2-3 tickets and provide guidance to Level 1 support.
- Develop runbooks, triage documentation, and troubleshooting guides.
- Manage corporate patching for macOS and third-party packages.
- Administer and optimize JAMF Cloud (including Installomator and JAMF Connect).
- Collaborate with engineering teams in a technical, fast-paced environment.
Required Skills & Experience
- 7+ years of experience as an IT Administrator or Desktop Engineer
- Demonstrated expertise with Mac: 80% of work focused on Apple devices.
- At least 3 years of experience JAMF Administration
- JAMF Cloud experience is a huge plus
- JAMF certifications (200/300 preferred)
- Scripting: Unix/Linux (Bash, Python)
- Networking Fundamentals: TCP/IP, OSI model, troubleshooting
- SysAdmin Skills: Enterprise-level Mac administration
- Familiarity with Okta (Identity Management) and ServiceNow (ticketing system).
- Strong commitment to professionalism
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