Senior Manager: Identity & Access Management (IAM)

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

The Senior Manager, Identity and Access Management (IAM) supports the execution of IAM strategies by managing the workflow and progress of team members who contribute to protecting company identities, sensitive information, and assets. This role involves day-to-day coordination with individuals across Operations, Engineering, Access Management, Directory Services, and GRC/Audit teams to ensure consistent implementation of IAM practices. While not responsible for setting organizational strategy, the Senior Manager plays a key role in operational delivery and cross-functional collaboration to uphold security standards. This position reports to the Director of IAM.

This position may be worked remotely within the United States, with the exception of California.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

Hands-on experience with industry-leading IAM/IGA/PAM platforms (e.g., SailPoint, Okta, CyberArk, Microsoft Entra/Azure AD).
Develops and implements IAM controls for hybrid and multi-cloud environments (e.g., AWS IAM,Google Cloud Platform, Azure AD).
Partners with IAM Director on IAM strategic roadmap aligned with business objectives and Zero Trust principles.
Assists with IAM vendor relationships, contract negotiations, and technology budgeting/forecasting.
Establishes and tracks key performance indicators (KPIs) and metrics for IAM service efficiency, security posture, and compliance reporting to executive leadership.
Manages the security of Identities and the associated access therein, establishes security systems, policies and procedures to prevent system compromise or infiltration.
Establishes appropriate Identity and Access Management standards and designs and implements security policies to control system access.
Assesses the impact on the business caused by theft, destruction, alteration, or denial of access to information.
Develops policies & procedures to ensure the security of all solutions.
Investigates, recommends and monitors implementation of new security products and services.
Acts as a central point of contact for internal and external customers on security issues.
Participates in product Change Control Boards, RFP and works with other JHA departments to ensure security of products and services.
Leads daily scrum calls, backlog grooming, planning and sprints.
Regularly reviews team processes for opportunities and relevance.
Monitors and evaluates internal and external security threats.
Coordinates security-related reviews. Follows up on security findings from these and other third-party reviews.
May perform other job duties as assigned.

What you'll need to have:

Bachelor's degree in Information Technology or related field.
Minimum of 10 years working in IT.
Minimum of 5 years in a people leader role.
Minimum of 3 years working in Identity and Access Management.
Understanding of Cybersecurity best practices.

What would be nice for you to have:

Strong understanding of operations, process improvement and automation.
CISSP or CISM certifications.
Identity Governance and Access Management technology.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.