Staff Platform Infrastructure Engineer: Observability

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

About the Team

Our team plays a critical role in empowering all product teams across the organization by providing comprehensive and scalable Observability solutions. We are responsible for designing, building, and maintaining robust telemetry pipelines that leverage a strategic blend of open-source tools (e.g., OpenTelemetry, Prometheus) and leading commercial platforms (e.g., Datadog, Honeycomb). This enables us to offer centralized logging, metrics monitoring, and distributed tracing capabilities, ensuring that engineering teams have the insights they need to build, deploy, and operate reliable, high-performing services.

We want our organization to be one that supports, challenges, and motivates you to build strong, dynamic connections with your coworkers. We promote a hardworking, highly communicative, flexible, and transparent culture. How well work integrates with your life is an important quality of a healthy individual and organization. In the world of remote work that is always on and always connected we pay attention to providing margin and space for the things you hold dear.

This position may be worked remotely within the United States, with the exceptions of California.

This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

Plan, design and build the observability blueprints used by Jack Henry's development and engineering teams. Craft the overarching strategy and create detailed designs for how observability will be implemented for various products & services across the organization. This includes defining data flows & telemetry pipelines into the appropriate platform (like Datadog, Honeycomb, Prometheus, etc.) and establishing best practices for instrumentation.
Resolve critical observability incidents that impact the ability to monitor and understand system behavior. This engineer will lead the effort to pinpoint the root cause, implement solutions, and prevent recurrence. This requires deep expertise in observability tools and techniques.
Design and implement automated pipelines for deploying, configuring, and managing observability tools and instrumentation. This includes automating tasks such as agent installation, configuration updates, and alert provisioning, leveraging IaC principles and tools.
Responsible for ensuring the observability systems themselves are healthy, reliable, and providing accurate data. Also champion the use of observability to improve the overall health and resilience of production systems, enabling faster detection and mitigation of potential problems.
Actively engage with product teams to understand their upcoming projects, technology choices, and observability needs. Ensure that observability is embedded early in the development lifecycle and provide the insights necessary to optimize application performance and reliability.
May perform other job duties as assigned.

What you'll need to have:

Minimum of 10 years of experience in Software Development, Observability Engineering, or Site Reliability Engineering.
Minimum of 5 years of in-depth experience with Observability platforms like Datadog, Dynatrace, Honeycomb, New Relic, Splunk, or Prometheus.
Minimum of 4 years of cloud experience with Azure, AWS, or Google Cloud Platform.

Minimum 4 years of experience building and managing telemetry pipelines, including at least 1 year of hands-on experience with OpenTelemetry
Minimum of 4 years of experience with Kubernetes environments
Understanding and experience with declarative infrastructure using Terraform.
Must be able to work an on-call rotation that may include weekends as the business need dictates.

What would be nice for you to have:

Proven ability to collect logs, metrics & traces and implement Observability solutions for applications and infrastructure.
Solid understanding of distributed tracing and experience instrumenting applications to analyze performance bottlenecks.
Hands-on experience configuring and deploying OTEL collectors for telemetry data collection, processing and export.
Strong understanding of Kubernetes architecture and experience managing observability within K8s environments.
Proficiency in using Kustomize for Kubernetes configurations and Terraform for infrastructure provisioning.
Experience integrating observability practices and tools into CI/CD pipelines for automated deployments.
Exceptional analytical and problem-solving skills to diagnose and resolve complex issues within observability systems, including data pipeline failures, instrumentation errors, and performance bottlenecks.
Ability to demonstrate a strong Site Reliability Engineering (SRE) mindset with a focus on automation, proactive monitoring, and continuous improvement to ensure system reliability and availability.
Experience defining and implementing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to measure system performance and drive data-driven decisions.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.