Support Services Program Manager / Specialist

JOB TITLE:
Support Services Program Manager / Specialist

Scope of Services

The scope of the proposed services includes, but is not limited to, the following responsibilities:

• Lead integration activities between agencies and third parties within the OTS Enterprise Architecture (EA) environment.

• Provide quality assurance reviews as requested by management.

• Assist management with budgeting and the development and refinement of cost allocation for all Enterprise Architecture lines of service.

• Support OTS customer agencies in the development of federal and state financial reporting.

• Provide subject matter expertise on applicable agency systems and technologies.

• Assist OTS in the evaluation of new and emerging technologies.

• Lead or assist OTS in the review of technical documentation.

• Perform other duties as assigned by the executive team.

Mandatory Expertise and Experience

The applicant must demonstrate expertise and/or relevant experience in the following areas:

• Minimum of five (5) years of experience with the OTS Enterprise Architecture environment.

• Minimum of twenty (20) years of experience with technologies used within the State of Louisiana systems.

• Minimum of fifteen (15) years of project management experience.

• Prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.

• Experience with rate setting, cost allocation, and invoicing.

• Experience determining and establishing lines of service costs.

• Experience with Health and Human Services applications, including but not limited to:

  • Medicaid

  • SNAP/TANF

  • Child Welfare

  • Child Support

  • Child Care Licensing

• Experience drafting the following documents:

  • Advanced Planning Documents (APD)

  • Advanced Planning Document Updates

  • Implementation Advanced Planning Documents (IAPD)

  • Cost Allocation Plans

Desirable (Preferred) Expertise and Experience

The following experience is preferred but not mandatory:

• Experience administering and managing large-volume projects.

• Experience managing task orders.

• At least six (6) years of experience performing similar duties in large-scale Enterprise Architecture environments.

• Experience drafting Requests for Proposals (RFPs).

• Experience with Java and .NET development.

Enterprise Architecture Technologies and Platforms

The applicant should possess subject matter expertise with the following Enterprise Architecture components and technologies:

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***