Technical Support Analyst

Technical Support Analyst - Contract - Raleigh, NC - $35.00 - $37.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technical Support Analyst in Raleigh, NC.

Role Description

Seeking a highly motivated and technically skilled Technical Support Specialist to join our IT operations team. This role is ideal for someone with a strong background in Linux systems, Red Hat OpenShift, and Active Directory, who thrives in a fast-paced environment and can efficiently manage a high volume of support tickets; roughly between 50-80 per day.

Provide Tier 1 and Tier 2 technical support for Linux-based systems, Active Directory, and Red Hat OpenShift environments.
Respond to and resolve 50-80 support tickets per day via ServiceNow or similar ticketing systems, ensuring timely and accurate resolution.
Troubleshoot user issues related to authentication, access control, system performance, and containerized applications.
Assist in provisioning, deprovisioning, and managing user accounts and permissions in Active Directory.
Support and maintain OpenShift clusters, including basic container troubleshooting and escalation of complex issues.
Document solutions, procedures, and ticket resolutions to maintain a robust knowledge base.
Collaborate with infrastructure and DevOps teams to escalate and resolve advanced system issues.
Monitor system health and proactively identify potential issues before they impact users.

Skills & Requirements

Proven ability to manage and resolve high volumes of tickets (50-80/day) in a structured ticketing system like ServiceNow.
Strong communication and customer service skills.
5 years providing technical support using Red Hat Open Shift
Cloud Exposure (2 years) in both AWS and Azure
Understanding of ServiceNow ticket process.
5 years Active Directory experience
Experience working in highly dynamic environment where priorities change constantly.

Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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