Contact center Jobs

201 - 220 of 235 Jobs

UAT TesterJob Title - UAT Tester

Strategic Staffing SolutionsCompany Name - Strategic Staffing Solutions

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Charlotte, North Carolina, USA

Full-time, Contract

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. Beware of scams. S3 never asks for money during its onboarding process. Job Title: UAT Tester Location: Charlotte, Minneapolis, Chandler, Des Moines, Dallas Duration: 6+ months Hybrid Work Job ref# 242469 Job Description: Analyze business requirements and functional system de

Cisco ICM/IPCC AnalystJob Title - Cisco ICM/IPCC Analyst

Kforce Technology StaffingCompany Name - Kforce Technology Staffing

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Coral Gables, Florida, USA

Third Party, Contract

RESPONSIBILITIES: Kforce has a client in Coral Gables, FL that is seeking a Cisco ICM/IPCC Analyst. Job Summary: The Cisco ICM/IPCC Analyst is responsible for the configuration, administration, maintenance, and troubleshooting of Cisco Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) systems within the company. This role ensures the efficient operation of contact center solutions to support the company's customer service efforts. Responsibilities: * Configure, administe

Client Care RepresentativeJob Title - Client Care Representative

Burke & Herbert Bank & TrustCompany Name - Burke & Herbert Bank & Trust

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Alexandria, Virginia, USA

Full-time

Client Care Representative CLASSIFICATION Non-exempt REPORTS TO Client Care Center Manager JOB DESCRIPTION Summary/Objective To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank's online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings. Essential Functions Reasonable accommoda

Group Manager, Software EngineeringJob Title - Group Manager, Software Engineering

Concentrix CVG Customer Management Group IncCompany Name - Concentrix CVG Customer Management Group Inc

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Full-time

Job Title: Group Manager, Software Engineering Job Description Job Description Summary We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner

Analytics ConsultantJob Title - Analytics Consultant

Judge Group, Inc.Company Name - Judge Group, Inc.

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Charlotte, North Carolina, USA

Contract

Location: Charlotte, NC Salary: $46.00 USD Hourly - $50.00 USD Hourly Description: Job Title: Senior Systems Quality Assurance Analyst (UAT Tester - Analytics) Location: Charlotte, NC (Hybrid - 3 days in office) About the Role We are seeking a Senior Systems Quality Assurance Analyst to join our Analytics team as part of a pilot program. In this role, you will ensure that updates to IVR/IVA applications align with business requirements and deliver a seamless customer experience. You will c

Bilingual CSR (English/Spanish)Job Title - Bilingual CSR (English/Spanish)

Sunrise Systems, Inc.Company Name - Sunrise Systems, Inc.

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Johnston, Iowa, USA

Contract

Job Title: Bilingual CSR (English/Spanish)Job ID: 25-09549 Location: Johnston, IA, 50131 Duration: 24 months on W2 Contract These positions will be on the Customer Support Team in a Technical Support Center.*This position will require a Bi-Lingual individual to be fluent reading and writing in Spanish, as well as English.* Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingen

Network EngineerJob Title - Network Engineer

TechNix LLCCompany Name - TechNix LLC

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Montgomery, Alabama, USA

Contract, Third Party

Position: Certified CCNP Network Engineer Duration: 2 months then extended after fiscal year Location: Montgomery, AL(Onsite from day 1) Interview Mode: In-person Job Description: This is a highly technical Network Engineering position for supporting a large campus infrastructure. The employee will work as a technical lead with a team of professionals to assist in maintaining a large and complex campus network. The employee will take a lead role in supporting all aspects of the VoIP and Dat

IT ManagerJob Title - IT Manager

Concentrix CVG Customer Management Group IncCompany Name - Concentrix CVG Customer Management Group Inc

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Full-time

Job Title: IT Manager Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies

Medical Information Writer-SeniorJob Title - Medical Information Writer-Senior

EmployVisionCompany Name - EmployVision

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Remote

Contract

Title: Medical Information Writer -Senior Duration: 3 6+ months Hours per week: 20 to 30 hours, with flexibility to work up to 40 hours if needed An important aspect of medical information is developing, managing, and providing impactful medical response documents. This position is responsible for medical content development-related client engagements. This role requires medical information and medical content experience and knowledge, including excellent communication skills (both verbal and wr

Senior Cyber Security Engineer II (Customer Engagement Technology)Job Title - Senior Cyber Security Engineer II (Customer Engagement Technology)

WalgreensCompany Name - Walgreens

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Deerfield, Illinois, USA

Full-time

Job Description Job Summary Protect Customer Engagement Technology (CET) organization's systems, networks, and data from cyber threats that include but not limited to Contact Center Platforms, Genesys, IVRs, Chat VA, 2 Way SMS, CPM, Salesforce and other as needed. Responsible for building, designing, documenting, implementing, maintenance and managing complex security solutions, as well as conducting threat assessments, vulnerability analyses, and incident response. Staying up to date on the l

Sr. Product Manager (RCS)Job Title - Sr. Product Manager (RCS)

TentialCompany Name - Tential

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Baltimore, Maryland, USA

Contract

Our client is the largest non-bank lender in the United States. One of our critical and highly visible initiatives is building and scaling industry-leading lending omni-channel applications and experiences for our customers. Our product team works on the forefront of these initiatives, guiding teams and processes to create new experiences for our customers across a wide variety of digital platforms, experiences, and channels. We collaborate in a customer-centric environment where decisions impac

Nice InContact CXone resourceJob Title - Nice InContact CXone resource

Software People, Inc.Company Name - Software People, Inc.

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Lansing, Michigan, USA

Third Party, Contract

In person interview needed. Onsite from day 1 Location: Lansing, MI Duration: 12- 12+ months (High Possibility of Further Extensions) Responsibilities Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subje

Head of Digital Go to Market (US)Job Title - Head of Digital Go to Market (US)

TD Bank GroupCompany Name - TD Bank Group

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Ramblewood, Pennsylvania, USA

Full-time

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $200,000 - $280,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may v

Director, Global Sales SupportJob Title - Director, Global Sales Support

Concentrix CVG Customer Management Group IncCompany Name - Concentrix CVG Customer Management Group Inc

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Full-time

Job Title: Director, Global Sales Support Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that work

Technical Consultant, StrategyJob Title - Technical Consultant, Strategy

Concentrix CVG Customer Management Group IncCompany Name - Concentrix CVG Customer Management Group Inc

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Full-time

Job Title: Technical Consultant, Strategy Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that work

Senior Director ArchitectureJob Title - Senior Director Architecture

TravelersCompany Name - Travelers

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Hartford, Connecticut, USA

Full-time

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and re

Distinguished, Data ScientistJob Title - Distinguished, Data Scientist

Walmart Inc.Company Name - Walmart Inc.

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Bellevue, Washington, USA

Full-time

Position Summary What you'll do Walmart is a multi-national, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At CCaaS Platform, we're at the forefront of designing and deploying Walmart's next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce avera

Technical Support RepresentativeJob Title - Technical Support Representative

MCI CompaniesCompany Name - MCI Companies

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Wichita, Kansas, USA

Full-time

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exce

Executive Director, Online and Mobile BankingJob Title - Executive Director, Online and Mobile Banking

Northwest BankCompany Name - Northwest Bank

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Columbus, Ohio, USA

Full-time

Job Description The Executive Director, Online and Mobile Banking will lead Northwest Bank's digital eco-system with responsibility for design and operation of consumer facing digital shop, buy, and serve experiences in digital channels (online, mobile, Northwest.com). In this highly visible and critical role, the Managing Director will be responsible for establishing and executing a user-based design vision to improve the client experience, accelerate online sales and enrollment, and drive high

Specialist, Infrastructure Eng (Active Directory)Job Title - Specialist, Infrastructure Eng (Active Directory)

Nationwide Mutual Insurance CompanyCompany Name - Nationwide Mutual Insurance Company

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Columbus, Ohio, USA

Full-time

If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide's Information Technology team could be the place for you! At Nationwide , "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This position is for an Active Directory engineer role; the successfu