Contact center Jobs in Austin, TX

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VoIP SBC Engineer - Contact Center Engineering

Info Way Solutions

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Austin, Texas, USA

Contract, Third Party

Role: VoIP SBC Engineer - Contact Center Engineering Preferred Location: Onsite (Austin, SCV or Dallas) Job Description: This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilizing Ribbon SBC PSX or Oracle SBC or Audicodes SBC - Expert SIP troubleshooting using Wireshark and other VoIP analyzer tools -
Easy Apply
Posted 15 days ago | Updated 13 days ago

Sr Tech Leader Google Cloud Contact Center

Right Skale, Inc.

•

Illinois, USA

Third Party, Contract

Sr Tech Leader - Google Cloud Contact Center (CCAI) Remote (US Based) - Contract Responsibilities: Lead large-scale, complex digital transformations aligned with client growth strategies and objectives. Provide thought leadership and guidance on the latest trends in Customer Care and Experiences, powered by Data & AI. Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects. Design and develop conversational AI applications using Google
Easy Apply
Posted 12 days ago | Updated 11 days ago

Associate Director, IT/Cloud Consulting, Amazon Connect Contact Center

Kyndryl

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Remote or Boulder, Colorado, USA

Full-time

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role This role is for you if you are passionate about modernizing the infrastructure and creating an exceptional employee experience - making their
Posted 17 days ago | Updated 4 hours ago

Product Manager - Contact Center Platform Deployment

CDC Foundation

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Remote

Full-time

Overview The Product Manager will lead the delivery of high-quality products and systems that improve the availability and use of public health data to inform decision making. This role is aligned to the Workforce Acceleration Initiative (WAI). WAI is a federally funded CDC Foundation program with the goal of helping the nation s public health agencies by providing them with the technology and data experts they need to accelerate their information system improvements.Working within Rhode Island
Posted 50 days ago | Updated 14 days ago

IVR Developer - Amazon Connect Contact Center - 100% REMOTE

Zeektek

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Remote

Contract

We have a 6 month contract to hire for an AWS Connect Developer who is fluent in Spanish. Spanish is required for the development with IVR's and Lex Chatbot. The position is 100% remote. day to day responsibilities:Participate in the design, development and delivery of solutions on IVR solutionDevelop efficient and high-performance call flowsCreate unit tests to maximize code coverage and cover end to end business scenariosSupport existing architecture and codeDocuments call flows and design as