Contact center jobs in Austin, TX

Remote or Texas City, Texas

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Today

Director, Contact Center Technology About the Role The Director, Contact Center Technology will lead the strategy, roadmap, delivery, and ongoing evolution of the enterprise contact center and telephony technology ecosystem. This leader will own the full Contact Center as a Service platform landscape, including NICE CXone / CX1 or future-state alternatives, voice infrastructure, routing, IVR, workforce technology integrations, reporting enablement, automation capabilities, and related customer

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Full-time

Depends on Experience

Senior Backend Platform Developer, Contact Center Systems

Austin, Texas

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Today

We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience. The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and u

Full-time

Contact Center Engineer (ACD / Telephony)

Remote

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14d ago

Position- Contact Center Systems Engineer (ACD / Telephony) Type- Remote Visa- GC Location- DC Client is seeking a skilled Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations. This role demands a hands-on technical specialist with deep expertise in ACD platformsspecifically Avayaalongside strong capabilities in SIP trunking, IVR design, troubleshooting traces,

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Contract, Third Party

Depends on Experience

AWS Contact Center Engineer

Remote or Eden Prairie, Minnesota

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Today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance heal

Full-time

USD 72,800.00 - 130,000.00 per year

AI Contact Center & Virtual Agent Engineer

Remote

•

Today

What We Need Corpay is currently looking to hire an AI Contact Center & Virtual Agent Engineer. In this role, the AI Contact Center & Virtual Agent Engineer will be specializing in next-generation customer engagement platforms. This role is responsible for designing, architecting, implementing, and supporting AI-powered contact center ecosystems, including intelligent virtual agents (IVAs), conversational AI platforms (AI Agents), and omnichannel customer engagement solutions. The engineer wil

Full-time

USD 150,000.00 - 170,000.00 per year

Senior D365 Contact Center Functional Consultant (CCaaS / Omnichannel SME)

Remote

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Today

Position Title: Senior Dynamics 365 Contact Center Functional Consultant (CCaaS / Omnichannel SME) Department: IT - Delivery Start Date: ASAP Location: Remote Requirements About CompQsoft Digital Founded in 1997, CompQsoft Digital is a leading next-generation AI transformation partner focused on helping enterprises reinvent customer engagement and reshape business processes. With deep expertise in Microsoft AI technologies, we empower organizations to unlock the full potential of AI across their

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Contract

Depends on Experience

Manager, Project Manager

Remote

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28d ago

Manager, Client Services Our client is bridging the gap between healthcare and technology. Every day, its team works closely with clinicians, healthcare administrators, IT teams, and one another to: Improve healthcare professionals and providers confidence in the technology they use every day Enhance patient access processes and digital health capabilities throughout the health system Improve understanding and communication between medical staff and IT professionals Identify gaps in IT systems

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Contract

Depends on Experience

Amazon Connect Lead

Remote

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Today

Hi, This is Viswanath from Saksoft. I have an exciting opportunity as a Amazon Connect Lead with one of our clients. If you are interested in this opportunity, please share your updated Resume to proceed further. Job Title: Amazon Connect Lead Location: Atlanta, GA (Onsite ) Hire Type: Contract Duration: Long Term Job Description: Primary Technical Skill Contact Center Technical Lead Experience 8 years Role Overview Handle service delivery and ensure performance across all Amazon Connect Imple

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Contract

Depends on Experience

Quality Analyst with D365 and Genesys Cloud Experience - Remote

Remote

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6d ago

Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. 5+ years of Quality Assurance and Software Testing experience. 2+ years working on Contact Center, CRM, or Customer Service platforms. Experience testing enterprise SaaS applications. Experience supporting Agile/Scrum delivery environments. Define functional, integration, system, regression, performance, and UAT testing approaches. Ensure traceability between business

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Contract, Third Party

Depends on Experience

Lead CCAI Engineer

Remote

•

Yesterday

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Product Manager with AWS Connect Telephony Migration & Modernization

Remote

•

Yesterday

Role: Senior Product Owner AWS Connect Telephony Migration & Modernization Location: Remote Job Type: C2C/W2/1099 Role Overview We are seeking a strategic and execution-oriented Senior Product Owner to lead a large-scale AWS Connect Telephony Migration & Modernization Program for a major healthcare payer organization.This role will be responsible for defining the product vision, roadmap, and execution strategy for migrating legacy telephony platforms (Avaya) to AWS Connect. The ideal candidate

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Contract

70 - 80

Cyara Tester

Remote

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7d ago

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa

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Full-time

Depends on Experience

Twilio Voice Technical Product Owner - Remote

Remote

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Today

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

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Full-time

Depends on Experience

Amazon Connect Developer - Remote (Quarterly Travel to Gaithersburg, MD)

Remote

•

Yesterday

Amazon Connect Developer Remote (Quarterly Travel to Gaithersburg, MD) Remote work with the occasional once a quarter onsite requirement. (prefer locals to the VA/DC/MD area) If the candidate does a good job during the 6 month period, they will bring them on as fulltime employee. Growth opportunities within the team are also plentiful as well in due time. GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center As a Service (CCAS) platform that uses A

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Contract

$0 - $0

IVR Tester - Detroit, MI / Remote

Remote or Detroit, Michigan

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Today

The following requirement is open with our client. Title : IVR Tester Location : Detroit, MI / Remote Pay rate : 65$ - 70$/hr on C2C Duration : 12+ Months Relevant Experience (in Yrs.): 8+yrs. Roles & Responsibilities: Role Descriptions: Develop, maintain, and execute CYRA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test C

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Contract

65 - 70

Hiring - BOT Development Engineers for Audiocare - Remote (United States)

Remote

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24d ago

Hi Greetings from BizTech Fusion! We are seeking for seeking a BOT Development Engineers for Audiocare, kindly go through the job description below and let me know your thoughts. Job Title: BOT Development Engineers for Audiocare Location: Remote (United States) Duration: 12+ Months Contract Note: Clearance- pass background check, drug screening, and Public Trust clearance. Job Description AWS Platform Expertise AWS Solutions Architect level knowledge (Associate minimum; Professional preferre

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Contract

$65 - $70

Change Lead

Austin, Texas

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Today

Change Management Lead - Remote (CST) Position Overview We are seeking an experienced Change Management Lead to support large-scale, enterprise-wide technology transformation initiatives within a global organization. This consultant will partner closely with cross-functional business and IT teams to drive organizational readiness, stakeholder engagement, communications, training, and adoption strategies for complex system implementations impacting teams across multiple regions. This is an excell

Full-time

Lead Microsoft Dynamics 365 Developer - 100% Remote

Remote

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7d ago

10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects.Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives.Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service.Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions.Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communicati

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Contract, Third Party

$55

BOT Development Engineers for Audiocare

Remote

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5d ago

Role Summary This position requires a Subject Matter Expert (SME) at Tier IV level to design, configure, and maintain an Audiocare solution within the Genesys Cloud Contact Center (CX) environment. The role involves providing technical leadership for platform architecture, integrations, and performance optimization, ensuring the solution is secure, scalable, and aligned with enterprise standards. The successful candidate will collaborate across teams to deliver robust contact center capabilities

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Third Party, Contract

Depends on Experience

Senior Dynamics 365 & Copilot Analyst

Remote

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Today

A client of Innova Solutions is immediately hiring for a Senior Dynamics 365 & Copilot Analyst. Position type: Fulltime Contract Duration: 6 months Location: Tampa FL (Remote) Key Responsibilities Administer and configure Dynamics 365 Customer Service Premium, including case management, queues, SLAs, entitlements, agent productivity tools, and security. Design, develop, and support Microsoft Copilot Studio agents, voice bots, and self-service solutions integrated with Dynamics 365 and Dataver

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Contract

Depends on Experience

Contact center jobs in Austin, TX, USA