Contact center Jobs in Chicago, IL

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Amazon Connect Implementation Specialist

Oxford Global Resources

•

Remote

Contract

Amazon Connect Consultant 5-6 roles 100% Remote Oxford s client is seeking an Amazon Connect Implementation Specialist to support the foundational launch of Amazon Connect for a large insurance provider. The specialist will work closely with AWS and customer teams to design, implement, and optimize the Amazon Connect framework within a non-production environment. The role will include providing architectural guidance, migration support, and building key capabilities to enable scalable, efficient
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Posted 18 days ago

Director of Infrastructure

Kforce Technology Staffing

•

Remote or Seattle, Washington, USA

Full-time

RESPONSIBILITIES: Kforce has a client that is seeking a Director of Infrastructure in Miami/Seattle. Responsibilities: * Director of Infrastructure will lead a team of Senior Architects and Infrastructure/Platform Engineers to evaluate current and future projects, establishing internal prioritization to execute in alignment with brand priorities * Drives the architecture decisioning for the Brands' Contact Center technology, infrastructure, server and cloud strategies related to onboard and dig
Posted 1 day ago | Updated 4 hours ago

ServiceNow ITOM with VSM exp

Sensiple Inc.

•

Remote or Atlanta, Georgia, USA

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 15 days ago | Updated 1 day ago

Dynamics CRM Architect

Sensiple Inc.

•

Remote

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 24 days ago | Updated 1 day ago

Application Development Senior Advisors- Hybrid

Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Act as the principal designer for our complex Interactive Voice Response (IVR) software application system and subsystems.Identify application development solutions, design new and modified programs and features, code new and modified programs, and document, test, implement, and provide on-going support for the applicat
Posted 13 days ago | Updated 12 hours ago

Data Analyst - Healthcare Domain

Sensiple Inc.

•

Remote

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.By developing
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Posted 4 days ago | Updated 19 hours ago

Voice Engineer III

AFLAC

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Remote

Full-time

Salary Range: $110,000 - $130,000 Job Posting End Date: 5/25/25 We've Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Di
Posted 25 days ago | Updated 8 hours ago

Loan IQ BA with ISO

Sensiple Inc.

•

Remote or Atlanta, Georgia, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 14 days ago | Updated 1 day ago

Direct Client:: W2 Contract:: Need Genesys Configuration Specialist with Genesys Cloud CX Certifications:: 100% Remote

Synergy Technologies, LLC

•

Remote

Contract

W2 contract to Fulltime position No sponsorship required Role: Genesys Configuration Specialist Location: 100% Remote Job Summary We are seeking a skilled Genesys Configuration Specialist responsible for the setup, configuration, and maintenance of Genesys Cloud solutions. The ideal candidate will have a strong background in Genesys Cloud administration, focusing on system configuration, integration, and support within contact center environments. Qualifications Previous GuideWell contractors
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Posted 60+ days ago | Updated 2 days ago

System Engineer

Sensiple Inc.

•

Remote

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 8 days ago | Updated 1 day ago

Data Management Lead

Humana Inc

•

Kentucky, USA

Full-time

Become a part of our caring community and help us put health first The Data Management Lead supports all aspects of configuration control, data management, and deficiency reporting. The Data Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial. The Data Management Lead supports all aspects of configuration control, data management, and deficiency reporting. The Data Management Lead works on problems of diverse scope and complexity ranging from m
Posted 6 days ago | Updated 11 hours ago

Technical Architect (VoIP Infrastructure)

Walgreens

•

Deerfield, Illinois, USA

Full-time

Job Description Job Summary Creates design documents that ensure consistency in development across the IT organization. Participates in the definition of software architecture to ensure that the IT organization's software solutions are built within a consistent framework and aligned to strategy. Implements activities that generally impact multiple components / processes and the work of own and possibly other teams. Assigned complex undertakings that regularly require the application of indepen
Posted 60+ days ago | Updated 11 hours ago

MuleSoft Lead/ Architect + Data Engineer

Sensiple Inc.

•

Remote

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 18 hours ago

Senior SW Support Engineer in Genesys - Remote

UnitedHealth Group

•

Remote or Bernards, New Jersey, USA

Full-time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us adv
Posted 13 days ago | Updated 11 hours ago

Customer Service Representative with Life & Annuity Insurance Experience

TechSpace Solutions Inc.

•

Remote

Contract

Job Title : Customer Service Representative with Life & Annuity Insurance Experience Location : Remote opportunity (Omaha, NE 68106) Duration : 12+ Months Need Exp in Life & Annuity Insurance Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience 0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services) Responsibilities Motivated individuals who re ready to
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Posted 3 days ago

Customer Service Representative with Life & Annuity Insurance Experience

TechSpace Solutions Inc.

•

Remote

Contract

Job Title : Customer Service Representative with Life & Annuity Insurance Experience Location : Remote opportunity (Omaha, NE 68106) Duration : 12+ Months Need Exp in Life & Annuity Insurance Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience 0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services) Responsibilities Motivated individuals who re ready to
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Posted 7 days ago | Updated 2 days ago

Software Engineer Consultant - Pega CDH (Remote)

First-Citizens Bank & Trust Company

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Remote or Raleigh, North Carolina, USA

Full-time

Overview This is a remote role that may be hired in several markets across the United States. We are seeking an experienced Pega CDH Specialist who is solely focused on Pega Customer Decision Hub (CDH) to join our team. The ideal candidate will have deep expertise in 1:1 customer engagement, Next-Best-Action strategies, decisioning logic, and real-time customer interactions using the Pega CDH platform. This role is critical in driving personalized, data-driven marketing and customer experience
Posted 32 days ago | Updated 8 hours ago

Software Engineer Consultant - Pega CDH (Remote)

First-Citizens Bank & Trust Company

•

Remote or Raleigh, North Carolina, USA

Full-time

Overview This is a remote role that may be hired in several markets across the United States. We are seeking an experienced Pega CDH Specialist who is solely focused on Pega Customer Decision Hub (CDH) to join our team. The ideal candidate will have deep expertise in 1:1 customer engagement, Next-Best-Action strategies, decisioning logic, and real-time customer interactions using the Pega CDH platform. This role is critical in driving personalized, data-driven marketing and customer experience
Posted 32 days ago | Updated 8 hours ago

Engineer, Managed Services

Verint Systems Inc

•

Remote

Full-time

Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environmen
Posted 7 days ago | Updated 11 hours ago

SharePoint Administrator (Hybrid Work Schedule)

Virginia Jobs

•

Remote or Richmond, Virginia, USA

Full-time

Title: SharePoint Administrator (Hybrid Work Schedule) State Role Title: Wage Non-Specified Hourly Rate: $30.00 per hour Pay Band: UG Agency: Virginia Retirement System Location:Virginia Retirement System Agency Website:;br> Recruitment Type: General Public - G Job Duties The Virginia Retirement System (VRS) is seeking an hourly SharePoint Administrator to maintain VRS' Education & Training's (E&T) SharePoint infrastructure to include: document repositories, workflows, customized homepages and
Posted 60+ days ago | Updated 11 hours ago