Contact center Jobs in Chicago, IL

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Contact Center Business Development Executive

Data Network

•

Remote

Full-time

Job Summary: The Business Development Executive (Sales Hunter) is responsible for driving new business acquisition and establishing strong relationships with prospective clients. Focused on selling tech-driven CX solutions, this role targets organizations looking to enhance their contact center operations through innovative technologies or outsourcing solutions. The ideal candidate brings a proven track record in selling either technology solutions for contact centers or BPO services, coupled wi
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Posted 17 days ago

Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform)

E-Solutions, Inc.

•

California, USA

Third Party

Title: Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform) Location: Remote Duration: Contract JD: Responsibilities: - Gather and document business requirements for ACD/IVR builds. Collaborate with stakeholders to understand their needs and translate them into technical specifications. Work closely with the engineering team to ensure accurate translation of requirements into technical solutions. Conduct data analysis to identify trends and insights that inform decisi
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Posted 1 day ago | Updated 9 hours ago

Five9 Contact Center Solution Architect / Consultant

Jubilant Consulting

•

Remote

Third Party, Contract

Remote Omni channels interaction platform and technologies of Five9Conversational IVR, Speech Analytics, Chat/ Voice botsGood understanding of API (SOAP and REST) based data integrationsChannel like sms, whatsapp integrations for newer choice of channelsAbility to design contact center solutions on Five9Implementation of solutions and configurations on Five9 applicationsIntegrations with 3rd party systems like Verint, SFDC etc.Exposure on micro service architecture-based cloud application develo
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Posted 2 days ago

Manager IT Contact Center (Remote)

First-Citizens Bank & Trust Company

•

Remote or Raleigh, North Carolina, USA

Full-time

Overview This is a remote role that may be hired in several markets across the United States. This position allocates technical resources and associates within the Sales & Servicing department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizationa
Posted 25 days ago | Updated 2 hours ago

Manager IT Contact Center (Remote)

First-Citizens Bank & Trust Company

•

Remote or Raleigh, North Carolina, USA

Full-time

Overview This is a remote role that may be hired in several markets across the United States. This position allocates technical resources and associates within the Sales & Servicing department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizationa
Posted 25 days ago | Updated 2 hours ago

Senior Cisco Contact Center Engineer- Remote with a few days a month onsite

Calance

•

Remote or Bloomington, Minnesota, USA

Contract

Client is currently hiring for a Senior Cisco Contact Center Engineer. This role is accountable for the applications and telephony infrastructure supporting contact center agents across the organization. In this hands-on role, you will leverage your knowledge of contact center best practices to support our contact centers. Primary responsibility is to collaborate with our leaders and employees to design and implement contact center solutions that meet our business needs. The candidate must have
Posted 31 days ago | Updated 2 hours ago

Call Center Software Engineer (IVR, Cxone)

HireBlazer

•

Remote

Contract

Role: Call Center Software Engineer (IVR, Cxone) Location: Remote USA Travel: up to 10% Duration: 12 Month Contract Summary: The team works on migrating from on premises systems to the cloud or cloud to cloud in this case CXone.Strong skills in Studio, scripting.The work this team does often involves customization for large enterprise Clients.We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspec
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Posted 6 hours ago

Genesys Cloud CX Developer/Architect

Ventures Unlimited

•

Remote

Full-time

Job Title: Genesys Cloud CX Developer/Architect Location: Remote / Cary, NC Type: Full Time Position Job Description: Relevant Experience (in Yrs): 4+ years Minimum 3 years of experience in contact center related technologies and experience in Genesys Cloud CXExperience in working on different contact center technologies as below will be an added advantage:o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM o Migration to Genesys cloud contact center o Genesys API's and integrat
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Posted 16 days ago | Updated 4 days ago

Senior Genesys Engineer

Judge Group, Inc.

•

Chicago, Illinois, USA

Full-time

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Our client is currently seeking a Senior Genesys Engineer Job Summary We are seeking a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to enhance customer and employee engagement and
Posted 4 days ago | Updated 2 hours ago

Customer Service Representative CWB (Bilingual Spanish)

Sunrise Systems, Inc.

•

Chicago, Illinois, USA

Contract

Job Title: Customer Service Representative CWB (Bilingual Spanish) Location: Chicago, IL 60631 Duration: 6 Months (Possible Extension or Conversion) Position Type: Hourly contract Position (W2 only) Note: Bilingual candidates only Interview process-Onsite interview Conversion Annual Salary Range is $42K-$44K Job Hours of operation 7:30am-8:00pm central time Job Schedule-5 days in office- Some Saturday hours may be required. TEMP TO PERM Job Hours-40 hours Job Summary: The CWB Representative r
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Posted 14 days ago | Updated 2 days ago

Senior Business Analyst (Dynamics 365 Customer Service Implementation)

Medline Industries, LP

•

Northfield, Illinois, USA

Full-time

Job Summary We are seeking a Senior Business Analyst with expertise in implementing Microsoft Dynamics 365 Customer Service (D365 CS). The ideal candidate will play a pivotal role in gathering and analyzing business requirements, designing solutions, and driving the successful deployment of D365 CS. Analyze current Customer Service Helpdesk business processes and help innovate and improve with new processes, systems, workflows, or software enhancements. This role will collaborate closely with s
Posted 14 days ago | Updated 2 hours ago

Infrastructure Platform Manager

MMD Services, Inc

•

Elmhurst, Illinois, USA

Full-time

We have several reputable client organizations who are looking for a skilled and experienced Infrastructure Platform Manager to join a long-term project. The ideal candidate should possess strong organizational and communication skills, with a proven ability to coordinate and manage projects effectively. The Infrastructure Architecture Manager will provide technical and managerial leadership, ensuring the strategic development, execution, and optimization of infrastructure technologies. This pos
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Posted 10 days ago | Updated 10 days ago

Lead Cloud Engineer, Google CCAI (RapidScale)

Cox Communications

•

Chicago, Illinois, USA

Full-time

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work
Posted 11 days ago | Updated 9 hours ago

Genesys developer

Stanley David and Associates

•

Remote

Full-time

Job descriptionGenesys Developer RESPONSIBILITIES Design, Configure, Develop, and Support Conversational IVR s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda. Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database) Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience. Lead implementation of Inbound & Ou
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Posted 7 days ago | Updated 2 days ago

Call Center Specialist - Life & Annuity Insurance

TechSpace Solutions Inc.

•

Remote

Contract

Job Title: Customer Service Specialist Location: Omaha, NE 68106 (Remote) Duration: 12+ Months Shift timings: Monday to Friday 8am to 7pm CST (Possible Weekend operations) Job Description: Associate, Contact Center Operation, Life & Annuity Insurance RemoteInviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Se
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Posted 8 hours ago | Updated 8 hours ago

Life & Annuity Customer Support Specialist

TechSpace Solutions Inc.

•

Remote

Contract

Job Title: Life & Annuity Customer Support Specialist Location: Omaha, NE 68106 (Remote) Duration: 12+ Months Shift timings: Monday to Friday 8am to 7pm CST (Possible Weekend operations) Job Description: Associate, Contact Center Operation, Life & Annuity Insurance RemoteInviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance
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Posted 8 hours ago | Updated 8 hours ago

Technical Business Analyst

TechSpace Solutions Inc.

•

Remote

Contract

Job Title: Technical Business Analyst Location: Remote Duration: 12+ months As a Technical Business Analyst, We are seeking a detail-oriented and analytical Technical Business Analyst to support our contact center ACD/IVR builds under the Nice CXOne platform. This role involves gathering and analyzing business requirements, designing solutions, and ensuring successful implementation to enhance our customer service capabilities. Responsibilities: - Gather and document business requirements for
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Posted 1 day ago

Genesys SME

Brezo Business Solutions LLP

•

Remote

Contract

We are hiring for the below job opportunity. If you are interested please reach out to me and send me your updated resume. Title: Genesys SMEDuration: 12 months +Work Location: Fully RemoteShift : 4*10 staggered shift per week; 5 PM to 3 AM ETClearance: Public Trust type background check with finger-printing and drug screening Job Summary: We are seeking a highly skilled and experienced Genesys SME to join our team. The ideal candidate will bring in-depth knowledge of Genesys solutions, incl
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Posted 24 days ago

Business Analyst - ACD/IVR, Nice CXOne

People Force Consulting Inc

•

Remote

Contract

As a Technical Business Analyst, We are seeking a detail-oriented and analytical Technical Business Analyst to support our contact center ACD/IVR builds under the Nice CXOne platform. This role involves gathering and analyzing business requirements, designing solutions, and ensuring successful implementation to enhance our customer service capabilities. Responsibilities: - Gather and document business requirements for ACD/IVR builds.Collaborate with stakeholders to understand their needs and tr
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Posted 11 hours ago

MS Dynamics CRM Developer

Integrated Technology Strategies, Inc.

•

Remote

Third Party, Contract

Title: MS Dynamics CRM Developer Location: Remote(Travel Required to PA) Duration: Longterm Job Description: 5+ years experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and nat
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Posted 8 days ago