Contact center Jobs in Chicago, IL

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1 - 20 of 52 Jobs

Contact Center Engagement Delivery Lead

Cognizant

•

Chicago, Illinois, USA

Full-time

Cognizant Technology Solutions is currently seeking a highly skilled Contact Center Engagement Delivery Lead who will be responsible for managing client engagement in Contact Center Domain. Cognizant Moment? provides Cognizant?s clients with a unique perspective to foster growth, attract new customers, strengthen loyalty, and drive new revenue streams with intuitive and engaging content and products. One that combines big data insights with the imaginative application of generative AI to drive i
Posted 40 days ago | Updated 19 hours ago

Contact Center Business Development Executive

Data Network

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Remote

Full-time

Job Summary: The Business Development Executive (Sales Hunter) is responsible for driving new business acquisition and establishing strong relationships with prospective clients. Focused on selling tech-driven CX solutions, this role targets organizations looking to enhance their contact center operations through innovative technologies or outsourcing solutions. The ideal candidate brings a proven track record in selling either technology solutions for contact centers or BPO services, coupled wi
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Posted 33 days ago | Updated 1 day ago

Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform)

E-Solutions, Inc.

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California, USA

Third Party

Title: Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform) Location: Remote Duration: Contract JD: Responsibilities: - Gather and document business requirements for ACD/IVR builds. Collaborate with stakeholders to understand their needs and translate them into technical specifications. Work closely with the engineering team to ensure accurate translation of requirements into technical solutions. Conduct data analysis to identify trends and insights that inform decisi
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Posted 17 days ago | Updated 2 days ago

Contact Center Software Engineer

INSPYR Solutions

•

Remote or Houston, Texas, USA

Contract

Title: Contact Center Software Engineer Location: REMOTE (working CST hours) Duration: Contract to hire Work Requirements: , Holders or Authorized to Work in the U.S. Job Description: We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve
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Posted 2 days ago | Updated 5 hours ago

Senior Voice Engineer (Webex)

Ledgent Technology

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Remote

Contract

We are seeking a Senior Voice Engineer to work on a remote team for a client in Houston, TX. The role is contract to hire and you will spend 3-5 months working for Roth Staffing before converting to full time with the client. Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves tro
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Posted 5 days ago | Updated 3 hours ago

Voice Engineer

Beedata

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Remote

Contract, Third Party

Hello, Position: Voice Engineer (Fully Remote) Location: Fully Remote (CST/EST time zones; no PST) Must Haves: 3-5 years' experience as Voice EngineerVoice Solutions & Voice Over IP8x8 - Avaya (core platform)8x8 administration (call routing & contact center)Cloud-based fax servers (eFax)Contact center and call routingDocumentation using VisioAdvanced troubleshooting for complex technical voice issuesStrong communication and teamwork skillsFamiliarity with telecommunications security and complian
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Posted 2 days ago

Voice Avaya Engineer

DVARN

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Remote

Contract

Position: Voice Engineer (Fully Remote) Openings: 1 Location: Fully Remote (Look at CST/EST time zones; no PST) Duration: 6-month Contract (possible extensions & perm conversion) Shift: 8 AM 5 PM CST Must Haves: 3-5 years' experience as Voice EngineerVoice Solutions & Voice Over IP8x8 - Avaya (core platform)8x8 administration (call routing & contact center)Cloud-based fax servers (eFax)Contact center and call routingDocumentation using VisioAdvanced troubleshooting for complex technical voice i
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Posted 2 days ago

Genesys Cloud CX Developer/Architect

Ventures Unlimited

•

Remote

Full-time

Job Title: Genesys Cloud CX Developer/Architect Location: Remote / Cary, NC Type: Full Time Position Job Description: Relevant Experience (in Yrs): 4+ years Minimum 3 years of experience in contact center related technologies and experience in Genesys Cloud CXExperience in working on different contact center technologies as below will be an added advantage:o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM o Migration to Genesys cloud contact center o Genesys API's and integrat
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Posted 32 days ago | Updated 11 days ago

Genesys & Oracle Cloud Developer

Infojini

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US

Third Party, Contract

Job title: Genesys & Oracle Cloud developer Location: Remote-USA Type: Contract C2C/W2 Experience: 12+ Years Experienced CRM Lead, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description: Jo
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Posted 5 days ago | Updated 1 hour ago

Senior Genesys Engineer

Judge Group, Inc.

•

Chicago, Illinois, USA

Full-time

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Our client is currently seeking a Senior Genesys Engineer Job Summary We are seeking a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to enhance customer and employee engagement and
Posted 20 days ago | Updated 7 hours ago

Customer Service Representative CWB (Bilingual Spanish)

Sunrise Systems, Inc.

•

Chicago, Illinois, USA

Contract

Job Title: Customer Service Representative CWB (Bilingual Spanish) Location: Chicago, IL 60631 Duration: 6 Months (Possible Extension or Conversion) Position Type: Hourly contract Position (W2 only) Note: Bilingual candidates only Interview process-Onsite interview Conversion Annual Salary Range is $42K-$44K Job Hours of operation 7:30am-8:00pm central time Job Schedule-5 days in office- Some Saturday hours may be required. TEMP TO PERM Job Hours-40 hours Job Summary: The CWB Representative r
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Posted 30 days ago | Updated 2 days ago

Chatbot Engineer

Maven Companies

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Chicago, Illinois, USA

Contract

Responsibilities: Design, develop, and maintain chatbot solutions using Conversational AI platforms to enhance self-service interactions throughout the customer journey.Implement conversation flows and automated responses that optimize the customer experience.Author and automate test cases to ensure chatbots perform accurately and provide consistent, contextually relevant responses.Collaborate cross-functionally to prioritize tasks, manage backlogs, and ensure timely delivery of key features ali
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Posted 6 days ago

Infrastructure Platform Manager

MMD Services, Inc

•

Elmhurst, Illinois, USA

Full-time

We have several reputable client organizations who are looking for a skilled and experienced Infrastructure Platform Manager to join a long-term project. The ideal candidate should possess strong organizational and communication skills, with a proven ability to coordinate and manage projects effectively. The Infrastructure Architecture Manager will provide technical and managerial leadership, ensuring the strategic development, execution, and optimization of infrastructure technologies. This pos
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Posted 26 days ago | Updated 26 days ago

Senior AWS Connect Developer

Sansar Tec

•

Remote

Contract

Position: Senior AWS Connect Developer Location: Remote Job Responsibilities Design and develop sophisticated contact center workflows and routing strategies using Amazon Connect Create and implement complex contact flow configurations to optimize customer interaction experiences Develop and integrate custom Lambda functions to extend Amazon Connect capabilities Implement advanced routing logic, including skills-based routing, queue-based routing, and intelligent call distribution Develop and m
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Posted 6 days ago

Solution Architect - AWS Connect

BABB Technology Services Inc

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Remote

Full-time

Key Responsibilities: Design and maintain complex contact center systems within federal and enterprise environments.Lead cloud migration efforts from legacy on-premise systems to AWS or other cloud contact center platforms.Collaborate with government and enterprise clients to ensure compliance with regulatory and security mandates.Architect scalable, secure solutions leveraging Avaya, Cisco, or Genesys platforms.Design, build, and support APIs, Web Services, and integrations for large-scale depl
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Posted 9 days ago | Updated 9 days ago

Amazon Connect Architect

Visionary Innovative Technology Solutions

•

Remote

Full-time

Amazon Connect Architect Location: US / Canada (Remote) Full Time About the Role As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers. Key Responsibilities Design
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Posted 11 days ago | Updated 3 days ago

CRM lead with Oracle Service Cloud

Info Way Solutions

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Remote or Santa Clara, California, USA

Contract

Duration - 6+ months Skills - CRM lead with Oracle Service Cloud Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectatio
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Posted 3 days ago

Genesys & Oracle Cloud Developer

Digitive LLC

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Remote

Contract, Third Party

Role: Genesys & Oracle Cloud developer Location: Remote Experience: 10+ Years Experienced CRM Lead, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job expectation : Lead onsite CRM initiatives involvi
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Posted 5 days ago

CRM Lead With Oracle Service Cloud & Genesys

CA-One Tech Cloud Inc.

•

Remote

Third Party, Contract

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud co
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Posted 6 days ago

Genesys & Oracle Cloud developer

Digital Minds Technologies Inc.

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Remote

Contract

Job Title: Genesys & Oracle Cloud developer Location: Remote Duration: Long term contract Job Description: Experienced CRM Lead, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems.This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.Job expectation : Lead ons
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Posted 5 days ago | Updated 3 days ago