Contact center jobs in Chicago, IL

Need - Contact Center Engineer with Five9 - 12+ Months - Chicago, IL - PK

Chicago, Illinois

•

20d ago

Title : Contact Center Engineer with Five9 Location : Cook County, Chicago, IL Duration : 12+ Months Rate : OPEN Visa Status : ANY In-Person Interview : No Relevant Experience (in Yrs.) : 10+ Detailed Job Description: Experience of Contact Center systems such as Contact Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording, Workforce Management and Quality Assurance for multi-channel contact management of voice, email, chat, SMS messaging, etc. t

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Contract

Depends on Experience

Genesys Cloud Contact Center Tier III Engineer

Remote

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17d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist

Remote or Virginia

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Today

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist

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Contract

Pega Lead System Architect (Healthcare Contact Center)

Remote or Alpharetta, Georgia

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13d ago

Pega Lead System Architect (Healthcare Contact Center) Alpharetta GA / Remote, USA Duration: 10 Months Must-Have Skills: Pega Certified Lead System Architect (CLSA) Mandatory Hands-on expertise in Pega Customer Service for Healthcare and Contact Center implementations Experience in Healthcare workflows (member services, claims, eligibility, prior authorization, appeals, provider interactions) Good to Have: US Healthcare Payer/Provider domain knowledge (Medicare/Medicaid/Commercial) Cloud expe

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Contract, Third Party

$DOE

Terraform SME Genesys Cloud Contact Center

Remote

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6d ago

Job Title: Terraform SME Genesys Cloud Contact CenterLocation: Remote Duration: 6+ months Contract Position Summary:We are seeking a Terraform Subject Matter Expert (SME) with extensive hands-on experience in automating and managing Genesys Cloud Contact Center infrastructure using Terraform and CI/CD pipelines. This is a critical role requiring expert-level proficiency candidates still learning the technology or with limited experience will not be a fit. Key Responsibilities:Design, develop, an

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Contract

Depends on Experience

Contact Center Team Lead - Reno, Nevada / Fully Remote - US

Remote or Las Vegas, Nevada

•

Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Contact Center Team Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our cli

Full-time

USD 47,000.00 - 67,200.00 per year

8x8 Platform Consultant / Developer

Remote

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18d ago

Consultant Should be based in USA / Canada. Key Responsibilities: Integrate and configure 8x8 Telephony and Contact Center (CC) Configuration Manager. Manage 8x8 real-time voice streaming, SAPI events, and CTI events. Implement and support 8x8 Smart Assist and integrate with 8x8 Agent Workspace APIs. Collaborate with cross-functional teams to ensure seamless deployment and functionality. Required Skills & Qualifications: Proven experience in 8x8 Telephony integration and CC Configuration Manag

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Contract, Third Party

$60 - $70

IT Helpdesk / ServiceDesk

Remote

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7d ago

Immediate need for a talented IT Helpdesk / ServiceDesk. This is a 06+ Months Contract opportunity with long-term potential and is located in Columbus OH or Des Moines IA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-84505 Pay Range: $19 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Inbound cal

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Contract

$19 - $23

Terraform expert for Genesys Cloud CC

Remote

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17d ago

Are you a CI/CD wizard with Terraform and GitHub?We re searching for a Genesys Cloud Contact Center expert who has significant experience in creating and managing CI/CD pipelines for Genesys Cloud CC using Terraform, GitHub, etc. Location: Remote1 Year + Contract Infrastructure as Code (IaC) Terraform Fundamentals Writing and organizing Terraform configuration files (.tf) Understanding Terraform state files and workspaces Using Terraform variables, outputs, and modules Managing Terraform remote

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Contract

Depends on Experience

Voice Engineer

Remote or Hybrid in Des Moines, Iowa

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14d ago

Seeking a talented Voice Engineer to drive and support our migration from legacy PBX platforms to enterprise-grade Microsoft Teams Phone and Cisco Webex Contact Center environments. This role involves full lifecycle delivery (build/run) of new voice sites and infrastructure, in addition to administration, troubleshooting, and optimization. Apply today! Work model:Open to On-Site, Hybrid, and RemoteWhat you will do:Implement and support the client's migration to Microsoft Teams Phones and Cisco

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Contract

Depends on Experience

Salesforce Technical Archiect

Remote

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6d ago

Position: Salesforce Technical Architect Location: Remote, US (EST hours) Key skills :- Service Cloud must, Contact Center, LWC, APEX. Job Description: 12-15 years of experience in overall experience. Of this 4+ years at least in Salesforce as Salesforce ArchitectShould have worked atleast 6-7 years in SalesforceShould have experience in communicating with customer stakeholders strong communication skillsDevelop customized solutions within the Salesforce platform to support critical business fun

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Contract

$75 - $80

SAP Integration Developer

Remote or Harrisburg, Pennsylvania

•

Today

SAP Integration Developer 10 Months Hybrid: Remote and on location work as needed along the Turnpike (Onsite work is usually 3-4 days per month) Description of Duties 1. Responsible for connecting the different systems, applications, and technologies, including SAP S/4HANA, BRIM, Microsoft Dynamics 365, cloud telephony and IVR, web portals, mobile apps, middleware systems, document storage and retrieval solutions, cloud hosting, and more, to ensure they technically work seamlessly together fo

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Full-time, Part-time, Third Party, Contract

USD 1-1

Member Enrollment Coordinator (MEC)

Remote

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25d ago

Job Description: Our client is seeking a dedicated and detail-oriented Member Enrollment Coordinator (MEC) to join their dynamic team. This role is crucial in providing high-quality service and support to our members through effective enrollment and case management. The ideal candidate will have experience in a contact center environment and possess excellent communication skills. This is a full-time, remote position offering the opportunity to work from an approved location, ensuring flexibili

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Third Party, Contract

Depends on Experience

Manager, IT (CCaaS - Genesys)

Hybrid in Northbrook, Illinois

•

Today

Job Summary This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth. The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement. The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure se

Full-time

USD 115,440.00 - 173,160.00 per year

Network Engineer

Hybrid in Itasca, Illinois

•

Today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

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Contract

Depends on Experience

Platform Support Engineer (Amazon Connect & Salesforce CRM)

Hybrid in Naperville, Illinois

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13d ago

Platform Support Engineer (Amazon Connect & Salesforce CRM) 6 months contract Naperville, IL (Hybrid -3 days a week) About the Role We are seeking a Platform Engineer with strong expertise in Amazon Connect and CRM platforms such as Salesforce. This role will be responsible for ensuring the reliability, observability, and optimization of our customer engagement platform, built entirely on AWS and integrated with Salesforce. The ideal candidate will have hands-on experience with infrastructure a

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Contract

$60 - $65

AWS Connect Subject Matter Expert (SME)

Remote

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7d ago

Position Summary: We are seeking an experienced AWS Connect Subject Matter Expert (SME) to lead the design, implementation, optimization, and support of Amazon Connect contact center solutions. The SME will act as a trusted advisor and technical authority, providing expertise in customer experience (CX) transformation, cloud telephony, and integration with AWS services and third-party applications. Key Responsibilities: Solution Design & ArchitectureLead the design and deployment of scalable, s

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Full-time

$120,000+

Google Cloud Trainer Conversational AI & CCAI Specialist

Remote or Seattle, Washington

•

Today

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Role: Google Cloud Trainer Conversational AI & CCAI Specialist Loca

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Contract

Amazon Connect Architect

Remote or Michigan

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Today

Role: Amazon Connect Architect Location: US (Remote) Job Type: Full Time Permanent Key Responsibilities: Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity. To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, a

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Full-time

IVR Architect with M365

Remote

•

Today

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for IVR Architect with M365 in Remote. Below is the detailed job description. Title: IVR Architect with M365 Location: Remote Job Description: Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI pla

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Third Party, Contract

$DOE

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Contact center jobs in Chicago, IL, USA