Contact center jobs in Chicago, IL

Contact Center Architect - Five9 (Remote)

Remote

•

2d ago

Job Title: Contact Center Architect - Five9Location: RemoteRate: $60/hr - $62/hourAnnual Salary: $120,000 - $140,000 + Benefits Job Description:Hands-on Five9 platform architecture, administration, and/or implementation experience.Demonstrated expertise in CCaaS/contact center architecture: ACD, IVR, skills-based routing, WFM, call recording/QM (WEM), and omnichannel routing.Experience integrating Five9 with CRM and other business systems (e.g., Salesforce, MS Dynamics).Strong understanding of c

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Full-time, Third Party

$120,000 - $140,000

Contact Center Engineer (W2)

Remote

•

Yesterday

DUTIES AND RESPONSIBILITES: Responsible for elicitation, analysis, and documentation of business requirements. Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process. Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs. Documents current business processes and models to define requirements and/or gaps. Analyze detailed system factors inclu

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Contract

Depends on Experience

Principal Engineer - Copilot Studio & AI for Contact Center (CCaaS)

Remote

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24d ago

Job Title: Principal Engineer Location: Hybrid, Vienna, VA OR Remote Duration: Long-term Schedule: Monday Friday, 40 hours/week Principal Engineer Copilot Studio & AI for Contact Center (CCaaS) to lead the hands-on development and implementation of AI-powered customer and employee engagement solutions. This is a builder role, not a strategy-only position. The ideal candidate will have extensive experience designing, developing, testing, and deploying Microsoft Copilot Studio solutions, AI agent

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Contract

Depends on Experience

Salesforce Service Cloud / Contact Center Architect

Remote

•

18d ago

We are seeking an experiencedSalesforce Service Cloud / Contact Center Architectto support a large-scale transformation of a global retail organization's Contact Center environment. The architect will play a key role in the modernization and migration of the existingOracle-based Contact Center platform to Salesforce Service Cloud, helping define the target architecture, integration strategy, migration approach, and overall Salesforce solution. The ideal candidate will have deep hands-on experien

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Third Party, Contract

75 - 80

Business Systems Analyst – Amazon Connect Contact Center

Remote

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3d ago

Business Systems Analyst Amazon Connect Contact Center Location: Open Remote (Copell, TX/ NYC, NY in Hybrid Mode or open to remote if some one is not local) Duration: Long term If Amazon Connect experience is not available, we are open to considering candidates with experience in other Contact Center/Voice Cloud platforms, such as Twilio, Five9, Genesys, or similar platforms. Job Overview We are seeking a Business Systems Analyst with strong experience in Amazon Connect-based contact center so

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Contract, Third Party

Depends on Experience

Business Analyst with Amazon Connect (Contact Center)

Remote

•

2d ago

Business Systems Analyst Amazon Connect Contact Center Location: Open Remote Job Type: C2C/W2/1099 Duration: Long term If Amazon Connect experience is not available, we are open to considering candidates with experience in other Contact Center/Voice Cloud platforms, such as Twilio, Five9, Genesys, or similar platforms. Job Overview We are seeking a Business Systems Analyst with strong experience in Amazon Connect-based contact center solutions to support contact center transformation, IVR mode

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Contract

70 - 75

Contact Center Architect

Remote

•

Today

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and

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Full-time, Part-time, Contract, Third Party

Cisco Contact Center Engineer

Remote

•

5d ago

Role: Cisco Contact Center EngineerLocation: Remote U.S. and GC Primary Focus: Cisco PCCE & Webex Contact Center (WxCC) Role Summary: Seeking a Contact Center Engineer to design, configure, deploy, and support enterprise contact center environments. The primary focus is Cisco PCCE and Webex Contact Center, with secondary responsibilities across Webex Calling, CUCM, and Calabrio. Key Responsibilities: Configure and support Cisco PCCE, including IVR, scripting, call routing, queues, and integrati

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Contract

Contact Center Architect – Healthcare

Remote

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8d ago

Contact Center Architect HealthcareLocation: Remote Experience: 10+ Years Core Skills: Amazon Connect, AWS, Healthcare Contact Center Role OverviewWe are seeking a Contact Center Architect with strong Amazon Connect and healthcare experience to design and modernize member, provider, and self-service contact center solutions. The role serves as a key BusinessIT bridge, translating business needs into scalable technical solutions. Key ResponsibilitiesOwn end-to-end Amazon Connect architecture for

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Contract, Third Party

Depends on Experience

Professional Services Contact Center Engineer

Remote

•

Today

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the n

Full-time

USD 88,200.00 - 115,000.00 per year

AWS Cloud Contact Center Architect (Healthcare Domain)

Remote

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4d ago

Contact Center Architect (Healthcare & Cloud Telephony)Introduction:The Contact Center Architect will be responsible for designing and implementing contact center solutions for healthcare organizations utilizing cloud telephony technology. They will work closely with internal teams and external clients to ensure that the contact center meets the specific needs and requirements of the healthcare industry. Responsibilities:Design and implement contact center solutions using Amazon Web Services (AW

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Contract

60 - 70

Healthcare IT Service Desk / IT Contact Center Support

Remote

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15d ago

Associate's degree in Computer Science, Information Systems, or a related technical field from an accredited college.At least 6 months of related IT support experience.Equivalent combination of relevant IT experience and/or technical certifications may be considered in lieu of the educational requirement.Demonstrated ability to troubleshoot and resolve issues involving healthcare/clinical applications.Knowledge of computer, printer, peripheral, and basic network troubleshooting and installation

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Contract

Depends on Experience

Senior D365 Contact Center Functional Consultant (CCaaS / Omnichannel SME)

Remote

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5d ago

Position Title: Senior Dynamics 365 Contact Center Functional Consultant (CCaaS / Omnichannel SME) Department: IT - Delivery Start Date: ASAP Location: Remote Requirements About CompQsoft Digital Founded in 1997, CompQsoft Digital is a leading next-generation AI transformation partner focused on helping enterprises reinvent customer engagement and reshape business processes. With deep expertise in Microsoft AI technologies, we empower organizations to unlock the full potential of AI across the

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Contract

$160,000 - $200,000

Forward Deployed Engineer (FDE) Agentic AI & Enterprise Solutions

Remote or Milford, New Jersey

•

Yesterday

JD: Lead FDE - Contact CenterAs an AI Lead Architect, you will be in charge of designing and implementing AI capabilities for Enterprise level applications. You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technologies into the platform. You will be responsible for the strategy, design, implementation, and maintenance of AI solutions.|As a highly qualified individual with proven experience you will be arch

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Contract, Third Party

Depends on Experience

Business Analyst - Amazon Connect Contact centre

Remote

•

3d ago

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Contract

Depends on Experience

Amazon Connect Architect - Remote

Remote

•

2d ago

Hi, Hope you are doing well. My name is Rohen and I represent Vision InfoTech. Let me know if you're interested in the below position. Role: Amazon Connect Architect Location: Remote Job Type: Contract LinkedIn Profile Job Description: Position Overview We are seeking an experienced Amazon Connect Architect to design, implement, and optimize enterprise-grade cloud telephone and contact center services using Amazon Connect. This role will focus heavily on the architecture and del

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Contract, Third Party

Depends on Experience

Forward Deployed Engineer (FDE) in Applied AI

Remote

•

3d ago

FDE, Applied AI - San Jose CA, Austin TX or even remote As a Forward Deployed Engineer (FDE) in Applied AI, you are the "Agent Engineer" and the primary driver for our customers' most critical AI initiatives. You take initial conversational prototypes and transform them into production-ready solutions, owning the end-to-end engineering lifecycle, including the transition from "Art of the Possible" to real-world business value and scalable, secure AI systems. This is a high-travel, high-impact r

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Full-time

75 - 100

Customer Service Representative

Remote

•

3d ago

Customer Service Representative (Contact Center)Job type Contract W2 - (SQN = employer) Contract length Oct 16, 2026 - Dec 12, 2026 Openings 10 Rate $17.00 / hour Schedule 8 hours per day, full time. Some evenings, weekends, and holidays with advance notice Location Fully Remote Requirements before start Background check; client NDA Job descriptionWe are seeking Customer Service Representatives to join a contact center team supporting a State Health and Human Services program. CSRs handle inbou

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Contract

Business Analyst

Rosemont, Illinois

•

25d ago

Business Analyst -Cincinnati, OH - Contract - $49-59 per HRThis position is for a Business Analyst with a focus on the life insurance domain, located in Cincinnati, OH. The role is a contract position requiring onsite presence and involves working with various business teams to gather and analyze requirements for a customer experience platform. The candidate should have experience with telephony and CRM technologies. Key ResponsibilitiesCollaborate with business teams to gather, analyze, and doc

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Third Party, Contract

$49 - $59

Google Cloud Platform/ CCAI GECX/ Cloud Centric Architect

Remote

•

5d ago

Role: Google Cloud Platform / CCAI GECX / Cloud-Centric Architect Location: Remote US Duration: 12 Months Job Description:We are seeking a Cloud-Centric Architect with strong expertise in Google Cloud, Conversational AI, and Agentic AI solutions. The ideal candidate should have hands-on experience delivering projects using CCAI, CES, GECX, ADK, Vertex AI, or A2A, along with a very strong foundation in Python. Candidates do not necessarily need to hold a GECX certification, but they must have di

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Third Party, Contract

Depends on Experience

Contact center jobs in Chicago, IL, USA