Contact center Jobs in Chicago, IL

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CCAAS "Contact center as a service" Engineer

Prodware Solutions

Remote or Jersey City, NJ, USA

Contract

Must be excellent in stakeholder management, understand and managed RACI matrixEvaluate existing CX technologies (CCaaS platforms like Genesys, Cisco, Avaya, Google CCAI, AWS Connect, Five9 etc and Recording, WFM and QM platforms like Qualtrics, Verint, Call miner, NICE etc, Conversational AI platforms like Dialog flow, Lex, Amelia, OneReach.AI Kore, RASA, Watson, etc., CRMs like Zendesk, Salesforce, Ms Dynamics etc.) and identify gaps or areas for improvement in the current tech stack. This inv

US Sales Leader -AVP/VP level (BPO/Contact center)

Maven Companies

Remote

Full-time

OUTSOURCING Customer Acquisition Customer Service & Support Accounts Receivable Management Backoffice operations B2B Demand Generation Digital Marketing Role: US Sales Leader (AVP/VP level) We are in an expansion phase and are in search of including a Sales Leader in the United States. As the US Sales leader you will be responsible for developing Epicenter s presence in US and acquire new clients through a defined sales strategy. This role we be responsible to develop the strategy as well as ov

Customer Contact Center IT Project Manager

Kforce Technology Staffing

Remote or Boca Raton, FL, USA

Contract

RESPONSIBILITIES: Kforce has a client in Boca Raton, FL that is seeking a Customer Contact Center IT Project Manager responsible for leading cross-functional project teams and their workstreams pertaining to comprehensive project management experience, overseeing the entire lifecycle of NICE CXone projects from initiation to completion while adhering to a PMO framework. The Customer Contact Center IT Project Manager represents company's interests on the project and focus is related to system dep

Urgent Requirement !!! _ Contact Center IVR Developers, Genesys Routing Developers, Avaya OD Developers, Prod Support _Remote :: Direct Client -- 6+ experience

Igen Systems

Remote

Contract

Genesys IVR positions:Location : Remote :: Multiple - NJ, Horsham - PADuration : Long term No.SkillNo. of Positions1Genesys Routing42Genesys Support23Genesys WWE44Cyara Automation QA / Selenium65Genesys Routing36Genesys PureCloud27Genesys Support1 Teaneck, NJ, Baskin ridge, NJPosition 1 : Genesys Support JD : Genesys Framework, Routing development workflows using Composer, Composer IVR development , Genesys/Cisco Framework, reporting, routing and multi-channel Components, Orchestration Server,

Contact Center PM - Remote( WORK FROM HOME)

PropelSys Technologies LLC.

Remote or Texas, USA

Contract, Third Party

Description: As a Program Manager / Sr. Project Manager, you'll be working within our Professional Services customer-facing program/project management team to manage enterprise-wide Contact Center solutions for customers from many verticals. The Professional Services team implements and maintains both Telecommunication hosted and CPE solutions which contribute millions in Telecommunication revenue. The custom contact center and voice solutions are critical to our customers so our focus is to con

Hiring! Contact Center Program Manager (CPE Solutions) - Remote (US)

PropelSys Technologies LLC.

Remote or Texas, USA

Full-time, Contract, Third Party

Title: ontact Center Program Manager / Sr. Project Manager # of Openings: 1 Priority: null Position Type: Contract Location: Dallas, TX, United States Onsite Flexibility: 100% Remote Description: As a Program Manager / Sr. Project Manager, you'll be working within our Professional Services customer-facing program/project management team to manage enterprise-wide Contact Center solutions for customers from many verticals. The Professional Services team implements and maintains both Telecommuni