Contact center jobs in Chicago, IL

Cloud Architect (Contact Center Experience)

Chicago, Illinois

•

17d ago

We are looking for Cloud Architect (Contact Center Experience) Technical, Business & Role Skills: Exciting opportunity to help build a best-in-class engineering team. The Architect sets the tone for the team and the need for technical transformation. The Architect needs to be a true, trusted advisor who understands the power of meeting business objectives with cutting-edge technical solutions. The Architect needs to understand legacy systems but is driven to create Generative AIdriven solutions

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Full-time

Depends on Experience

Contact Center Technology Engineer (LiveVox & NICE )

Remote

•

Today

Job Title : Contact Center Technology Engineer (LiveVox & NICE ) Location : Plano, TX (REMOTE) Duration : 12+ Months Must have skills: Core work on LiveVox outbound campaign working with both business and technical teams Detailed Job Description: Call Center experience in NICE InContact with Studio Scripting.(Omni channel scripting)Call Center experience in LiveVox with designer Scripting.(Omni channel scripting)Good knowledge on API ; Snowflake integration; SF Marketing cloudSME onLiveVox diale

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Contract

Depends on Experience

Contact Center Analyst

Remote or East Providence, Rhode Island

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a client that is seeking a Contact Center Analyst in East Providence, RI. Summary: We are looking for a detail-oriented professional to join our team supporting multiple contact centers. This role focuses on managing technical incidents, ensuring timely escalation, and driving resolution for issues impacting business operations. You will work closely with internal teams and external service providers to maintain the performance of telephony

Contract

$29 - $33 hourly

Zoom Contact Center Consultant

Remote

•

14d ago

Zoom Contact Center Consultant Location : Remote Duration : 6+ Months Job Description : Strong hands-on experience configuring Zoom Contact Center Consultant Experience with CCAAS, UCAAS Proven experience in building IVR flows, chatbot workflows, and self-service interaction models Experience implementing NLU-based IVR or conversational AI solutions Experience with Google Cloud Platform (Google Cloud Platform) or any major cloud provider (AWS, Azure, OCI, etc.) Understanding of cloud telephony,

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Contract

Depends on Experience

Voice Application Contact Center Engineer

Remote or Greenwood Village, Colorado

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Today

RESPONSIBILITIES: Kforce has a client looking to hire a Voice Contact Center Engineer to join their team on a permanent, direct-hire basis. The client is local to CO and would prefer candidates local to CO or one of these states: OR, WA, GA, MD, VA or Washinton DC where their team has a presence. About the Role: We're seeking an experienced Voice Application Contact Center Engineer to design, develop, and deploy advanced contact center solutions that elevate both customer and agent experiences.

Full-time

$130,000 - $140,000 annually

Senior Epic Patient Experience Analyst

Remote or Hybrid in San Francisco, California

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Today

Role/Title: Senior Epic Patient Experience Analyst Location: Hybrid in any of the locations below Office Locations: Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA Duration: 12+ Months contract to hire Project Description: Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuri

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Contract

$70 - $90

Amazon connect with Genesys or Avaya

Remote

•

30+d ago

Over 10 Years of experience as AWS Architect. Good Experience in AWS Connect. Good Experience in AWS ,AWS Connect, AWS services (such as Lambda, S3, CloudWatch). Good experience in Pyrthon,Java Script. Good experience in Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco. Good Communication skills. Thanks and Regards, Aju Shakti Group IncPhone: Email: Fax:

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Contract

Depends on Experience

SrTelephonyAmazon Connect Engineer

Remote

•

Today

Location: Remote - with occasional 1-2 times per year travel Salary: Max upto $150K - DOE Competitive + Benefits (Please mention what you would be happy with) We re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You ll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/

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Full-time

Depends on Experience

Genesys Cloud Contact Center Tier III Engineer

Remote

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19d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

CCaaS Platform Architect | Telecom Engineer

Remote

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21d ago

CCaaS Platform Architect | Telecom Engineer Job Overview The CCaaS Implementation Engineer (Contract) will serve as the technical lead for the selection, design, and implementation of the companys new Contact Center as a Service (CCaaS) platform. This individual will work closely with internal IT, Call Center leadership, and vendor partners to evaluate potential platforms, plan migration from legacy systems, define call flows and integrations, and execute the build and rollout plan. This is a

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Contract, Third Party

Depends on Experience

Senior UX Designer, Vice President

Chicago, Illinois

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Today

Senior UX Designer, Vice President Overview Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of nine sub-teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow Solutions, Digital Trading & Investing, UX Design & Rese

Full-time

USD 110,000.00 - 190,000.00 per year

Front End Developer - Angular, Information Technology

Chicago, Illinois

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Today

Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Front-End Developer plays an important role in creating and maintaining the strategic partnership betwe

Full-time

Network and Telecom Manager

Chicago, Illinois

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Today

Location: Chicago, IL Salary: $145,000.00 USD Annually - $150,000.00 USD Annually Description: Network and Telecom Manager Location: Chicago, IL 60611 (hybrid) Employment Type: Full-Time/ Permanent Experience Level: manager What You'll Be Doing Lead the design, implementation, and maintenance of enterprise network infrastructure across multiple data centers. Manage Azure networking environments, including virtual networks, ExpressRoute, VPN gateways, and network security groups. Implemen

Contract

USD 145,000.00 - 150,000.00 per year

Sr Developer Analyst IT

Hybrid in Northbrook, Illinois

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Today

Job Summary The Dynamics D365 Lead Developer Analyst is responsible for defining and leading the technical architecture for Microsoft Dynamics 365 Customer Service platform, with a primary focus on the customer service workspace. This role will be responsible for the development of scalable, secure, and high-performing solutions aligned with business objectives. The individual will act as the technical SME, mentor development teams, and provide guidance on complex solutioning and integration

Full-time

USD 110,240.00 - 165,360.00 per year

Sr API Developer Analyst

Hybrid in Northbrook, Illinois

•

Today

Job Summary Job Description The Senior API Analyst will be responsible for designing, developing, and maintaining integration frameworks that enable secure and efficient data exchange between Dynamics 365 Customer Service and enterprise systems like SAP, Genesys and other internal and third-party applications. This role is instrumental in delivering structured integration solutions that meet performance, scalability, and security standards while supporting business objectives. The role will p

Full-time

USD 110,240.00 - 165,360.00 per year

Category Manager - IT Strategic Sourcing

Remote or Buffalo Grove, Illinois

•

Today

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all w

Full-time

USD 66,330.00 - 145,860.00 per year

Full Time Sr Full Stack Developer (React Java Python AWS Connect)

Remote

•

Today

Title : Senior Full Stack Developer Job Location: Remote Job Type: FTE (Full Time) Experience : 8+ Years Must Have: ReactJS, Java, Python, AWS, Amazon Connect/ OOTB widgets/Contact Center/Agent Desktop Job Description: Senior Full Stack Developer - Amazon Connect Position Overview: We are seeking an experienced Full Stack Developer with 5+ years of experience to join our team. In this role, you will design, develop, and implement innovative solutions for our contact center platform that enh

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Full-time

$DOE

Software engineer-Genesys Developer

Remote or Charlotte, North Carolina

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Today

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Genesys Developer for one of its clients!! Candidates should be willing to work on our W2 ONLY. Job Title: Genesys Developer (Cloud Platform and Contact center ops) Location: Remote EST/CST only. Duration: 12 months Role Type: W2 contract (NO C2C, No 1099) Top Skills: Extensive experience with Genesys cloud platform and contact center operations 5+ years of software development experience S

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Contract

USD0 - USD0

Node.js Backend Developer - C2C - Onsite - New York, NY

Remote

•

Today

Strong Node.js backend development experienceHands-on experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAMExperience with Amazon Connect or Contact Center applications is preferred but not mandatory.

Easy Apply

Full-time

55+

Migration Architect

Remote

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12d ago

As a USAN Architect, you will design scalable, secure, and innovative CCaaS solutions using Amazon Connect, Lex, and USAN s SaaS accelerators. You ll lead technical discovery, create solution architectures, and support pre-sales engagements to drive customer success in contact center transformations. Lead technical discovery sessions, POCs, workshops, and solution presentationsArchitect omnichannel contact center solutions using Amazon Connect, and USAN toolkitsCreate technical proposals, RFP re

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Contract

Depends on Experience

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Contact center jobs in Chicago, IL, USA