Contact center jobs in Chicago, IL

Chicago, Illinois

•

6d ago

Job Title: AWS Architect (Contact Center Domain) Location: Chicago, IL (Onsite) Duration: Long Term Contract Key Responsibilities: Design and implement cloud-based contact center architectures leveraging Amazon Connect, Lambda, Lex, and other AWS services. Develop end-to-end contact center solutions, integrating with CRM systems (Salesforce, ServiceNow, etc.) and third-party platforms. Collaborate with cross-functional teams to translate business requirements into scalable technical solutions. O

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Contract

$70 - $80

Voice Phone Cloud Contact Center Architect and (IVR or "Interactive Voice Response")

Remote or Hybrid in Middletown, Pennsylvania

•

7d ago

Role is Voice Phone Cloud Contact Center ArchitectInterview type is Video and In-Person Position is: Hybrid (Candidate Must be 2hrs Driving Distance from Middletown PA)Location: Middletown PA (Job involves Local Travel to different nearby locations)Start Date: 10/20/25 & End Date: 06/30/26 Short DescriptionVoice Phone Cloud Contact Center Architect**Hybrid (mostly remote) -- candidates must be 2 hours or less from Middletown, PA** Complete DescriptionDescription of Duties Design and implemen

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Full-time

Depends on Experience

Contact Center Solution Architect

Remote

•

8d ago

Job Title: Lead Unified Communications / Contact Center Solution Architect Location: Remote (U.S. based) Occasional Onsite in Middletown, PA Position Type: Contract / Full-TimeRole SummaryWe are seeking an experienced Unified Communications (UC) and Contact Center Solution Architect to lead the design, migration, and implementation of enterprise-grade cloud-based contact center solutions. The ideal candidate will possess deep expertise in Natural Language IVR, AI-based agent assist, Microsoft

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Full-time

$0+

JOB - PTC - Voice Phone Cloud Contact Center Architect ___ REMOTE

Remote or Middletown, Pennsylvania

•

Today

I have an opportunity for "PTC - Voice Phone Cloud Contact Center Architect REMOTE" and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it. Position : PTC - Voice Phone Cloud Contact Center Architect Location: Mostly Remote (candidates must be 2 hours or less from Middletown, PA) Duration: 8 Months When required to be onsite, the work location will be at either PTC's Centr

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Third Party, Contract

Business Systems Analyst - Contact Center/Genesys Cloud

Remote

•

Today

AVA Consulting is seeking a Business Systems Analyst - Contact Center Technology Location: Remote - US U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Job Description: We are looking for a seasoned Business Systems Analyst with deep experience in contact center technology, especially Genesys Cloud, and a strong track record of supporting or implementing back-office routing frameworks. In this role, you ll serve as a key partn

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Contract

Depends on Experience

Genesys Cloud Contact Center Tier III Engineer

Remote

•

20d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Contact Center Solution Architect

Remote or Hybrid in Middletown, Pennsylvania

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11d ago

Position: Contact Center Solution Architect Location: Hybrid/Remote Middletown PA (candidates must be 2 hours or less from Middletown, PA) Experience - 13+ Description of Duties Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call. Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment. Plan, document, and support the configuration of contact center supporting solutions

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Contract, Third Party

Depends on Experience

Dynamics 365 Contact Center Solution Architect

Remote

•

Today

Remote Role Dynamics 365 Contact Center Solution Architect 12+ Months Contract Position Type-C2C/W2 Exp Level- 14 Years Req Skills- Microsoft Dynamics 365 Contact Center, Copilot Studio, Azure Communication Services Top 3 Skills : Microsoft Dynamics 365 Contact CenterMicrosoft Copilot StudioAzure Communication Services Job Description : Lead technical design sessions and own the implementation of D365 Contact Center solutions.Provide technical oversight on key components such as:Omnichannel for

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Third Party, Contract

Depends on Experience

Contact Center Architect with Dynamics 365

Remote

•

7d ago

Role Title: Contact Center Architect Location: Remote or Hybrid (USA) Employment Type: Full-Time Seniority Level: Senior Architect Role Overview We are looking for a Contact Center Architect to join our growing team focused on delivering nextgeneration, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront of Microsoft's move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions which wi

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Full-time, Third Party

$120,000 - $160,000

Technical Product Manager Software Application Development

Chicago, Illinois

•

Today

Job Title: Technical Product Manager Software Application Development Location: Onsite Chicago, IL Position Overview: We are looking for a dynamic and technically skilled Technical Product Manager to lead software application development efforts in an Agile environment. This onsite role in Chicago requires a hands-on leader who can serve as a Scrum Master, manage product delivery using tools like JIRA, and drive initiatives related to cloud migration and cloud-native applications. Experience in

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Contract

Depends on Experience

Senior Epic Patient Experience Analyst

Remote or Hybrid in San Francisco, California

•

Today

Role/Title: Senior Epic Patient Experience Analyst Location: Hybrid in any of the locations below Office Locations: Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA Duration: 12+ Months contract to hire Project Description: Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuri

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Contract

$70 - $90

Product Owner

Remote

•

15d ago

Voice PO Twilio Understanding of end-to-end contact center functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria s Task ownership and Accountability of product processes and deliverablesEmpathetic and high-perform

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Contract, Third Party

Depends on Experience

Remote: Twilio Product Owner

Remote

•

Today

Role: Twilio Product Owner Location: Remote Duration: Long Term Contract Must Have:Contact Center, IVR, Twilio, Voice and Healthcare Domain. Job Description: Voice Product Owner TwilioUnderstanding of end-to-end contact centre functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting t

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Contract, Third Party

Depends on Experience

Remote: Twilio Product Owner

Remote

•

Today

Role: Twilio Product Owner Location: Remote Duration: Long Term Contract Job Description:Voice Product Owner TwilioUnderstanding of end-to-end contact centre functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria sA

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Contract, Third Party

Depends on Experience

Project manager with five9 experience

Remote

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13d ago

Role :: Project manager with five9 experience Location :: Raleigh, NC / Remote Type :: Fulltime Job Description Ensure solutions meet agreed quality criteria, address project issues and risks, and build trusted relationships between delivery teams and business partners Collaborate closely with project stakeholders, to understand their requirements, provide expert advice on effort estimates and overall project feasibility, secure appropriate resourcing from business and IT teams, ensuring align

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Full-time

$90000 - $100000

Terraform expert for Genesys Cloud CC

Remote

•

20d ago

Are you a CI/CD wizard with Terraform and GitHub?We re searching for a Genesys Cloud Contact Center expert who has significant experience in creating and managing CI/CD pipelines for Genesys Cloud CC using Terraform, GitHub, etc. Location: Remote1 Year + Contract Infrastructure as Code (IaC) Terraform Fundamentals Writing and organizing Terraform configuration files (.tf) Understanding Terraform state files and workspaces Using Terraform variables, outputs, and modules Managing Terraform remote

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Contract

Depends on Experience

Senior CX Business Consultant

Remote

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11d ago

Title: Senior CX Business Consultant Location: 100% Remote role Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and profes

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Full-time

$80,000 - $81,000

IVR Architect

Remote

•

6d ago

Role: IVR Architect Location: Remote Duration: Long Term Job Summary: We are seeking an experienced IVR Architect to lead the modernization and migration of legacy IVR/VXML applications to cloud-native conversational AI platforms such as Microsoft Dynamics 365 Contact Center, Google Dialog flow CX, Kore.ai, or Amazon Lex. This role requires a strategic thinker with deep technical expertise in IVR architecture, conversational AI, and scalable enterprise voice solutions. Required Skills & Experien

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Contract, Third Party

Depends on Experience

SrTelephonyAmazon ConnectEngineer -

Remote

•

5d ago

Location: Remote - with occasional 1-2 times per year travel Salary: Max upto $150K - DOE Competitive + Benefits (Please mention what you would be happy with) We re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You ll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data

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Full-time

Depends on Experience

Dynamics 365 Customer Engagement Solution Architect (AI & Power Platform)

Remote

•

Today

**Remote w/ occasional onsite requirements**. Description of Duties Study and understand the PTC s current, plus desired, Microsoft CE application, configurations, and technologies.Coordinate changes and designs to the CBOS and UBOS, plus the PTC s other technologies, ensuring they meet PTC s needs and follow standards and policies.Architect and build a roadmap for delivery.Assign work and manage and mentor a team of CRM and full stack developers.Ensure successful delivery for the CRM, portal, a

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Contract

$80 - $100

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Contact center jobs in Chicago, IL, USA