Contact center jobs in Chicago, IL

Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform)

Chicago, Illinois

•

10d ago

Role: Enterprise Contact Center Architect (CCAI / CES Google Cloud Platform)Location: Nashville, TN / Atlanta, GA / Chicago, IL (Onsite) Employment Type: Full-Time (Direct Hire) Position Overview:We are seeking an experienced Enterprise Contact Center Architect to lead the design and transformation of next-generation customer experience (CX) platforms powered by Google Cloud technologies. This role will be responsible for architecting enterprise-scale contact center ecosystems, driving Conversa

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Full-time

Depends on Experience

Technical Writer- IVR/Contact Center/Telephony

Remote

•

2d ago

Position: AI-Aware Technical WriterLocation: Remote (West Coast)Duration: 6 -12+ Months (Possible Extension)OverviewWe are seeking anAI-Aware Technical Writerto create clear, accurate, and user-focused documentation for AI-enabled customer experience, contact center, andautomation platforms. This role will support documentation for AI-driven tools such as chatbots, virtual agents, IVR workflows, knowledge management systems, voice AI, analytics, and customer support automation.The ideal candidat

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Contract

Depends on Experience

Contact Center Engineer

Remote

•

10d ago

Role :- Contact Center Engineer Remote As per the latest requirement update, we are specifically looking for candidates who are either former Amazon employees or were recently laid off from Amazon. Please prioritize and share suitable profiles accordingly. Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room e

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Contract

70 - 80

Contact Center Engineer

Remote

•

3d ago

Role :- Contact Center Architect Remote Job Type: C2C/W2/1099 As per the latest requirement update, we are specifically looking for candidates who are either former Amazon employees or were recently laid off from Amazon. Please prioritize and share suitable profiles accordingly. Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. T

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Contract

70 - 75

Project Manager, Contact Center Activations

Remote

•

Today

Exciting new fully remote contract position for a Project Manager (Activations Team) with a large Healthcare Provider with over 700 hospitals and clinics nationally. The Project Manager (PM) is accountable for the project objectives that drive clinical and operational digital transformation, customer experience, and other activities as assigned by the System Director. The PM is responsible to define areas of responsibility including resource allocations, influencing sponsors and managing work pr

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Contract

$70 - $73

Manager, Software Engineering - Contact Center Pro

Remote or Glendale, California

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5d ago

Ready to be a Titan? As an Engineering Manager at ServiceTitan, you'll lead a team of 13-14 engineers working on some of the most critical and forward-moving areas of our platform - calls, messages, and Contact Center Pro. You'll drive execution, technical excellence, and team growth while shaping how AI transforms the way our customers run their businesses. What you'll do: Leadership & Team Growth: Develop engineers through coaching, feedback, and structured growth plans. Build a strong, adapta

Full-time

Compensation information provided in the description

Senior Cloud Solutions Engineer - Contact Center

Remote or Louisville, Kentucky

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5d ago

Become a part of our caring community The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands on engineering leadership role in advancing large scale transformation initiatives, including the Nuance Migration Project. This position represents a strategic shift from primarily operational and process oversight to deep technical execution

Full-time

USD 106,900.00 - 147,000.00 per year

Nice Cxone Ivr Developer

Remote

•

2d ago

Nice Contact Center Developer Remote Role Duration:- 6-12 Months+ Role Summary: We are seeking a highly technical, hands-on Conversational AI Developer to design, build, and deploy intelligent virtual agents and Voicebots for our contact center platforms. You will be responsible for creating natural, multi-turn AI interactions, ensuring flawless integration with CCaaS (Contact Center as a Service) platforms Core Qualifications Experience: 3+ years of professional software development experien

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Contract, Third Party

Depends on Experience

Senior Microsoft Dynamics 365 Customer Engagement (CE) Functional Lead

Remote

•

6d ago

Job Title: Customer Relationship Management (CRM) Functional Lead Location: Remote Employment Type: Contract Imp Client: Data Core Systems Description of Duties Assist with defining functional and technical requirements related to mapping field/entry data from multiple source systems into the Microsoft CE CRM system. Work closely with, and be a member of, the team led by the Technical Architect, to understand business requirements, design effective solutions, and ensure user adoption. Conduc

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Contract

Depends on Experience

Telephony / Unified Communications Engineer

Remote

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5d ago

Immediate need for a talented Telephony / Unified Communications Engineer. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:26-18476 Pay Range: $65 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Platform Administr

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Contract

$65 - $70

Salesforce Architect with Agentforce Voice

Remote

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20d ago

We are seeking two highly skilled Salesforce Architects with deep, hands-on experience in Service Cloud Voice, Agentforce Voice, and contact center integrations (e.g., Five9 or similar platforms). The ideal candidates will have strong expertise across the Salesforce platform, including Experience Cloud, custom development, and system integrations. Key Responsibilities - Lead architecture, design, and implementation of Salesforce solutions with a focus on Service Cloud Voice and contact center i

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Contract, Third Party

Depends on Experience

Genesys Cloud CX Engineer (Only W2)

Remote

•

3d ago

Job Title: Genesys Cloud CX Engineer Duration: 6+ months Location : Remote - 100% Key Responsibilities: Configure and implement Genesys Cloud CX solutions supporting core contact center functions such as IVR, call flows, routing, queues, permissions, and reporting. Support the build and deployment of a browser-based agent desktop with standard call control functionality and queue/routing visibility. Assist with inbound and outbound voice routing, skills-based routing, callback, and queue confi

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Contract

Depends on Experience

Urgent !! Amazon Connect Voice Engineer !! Remote

Remote

•

6d ago

We are hiring forAmazon Connect Voice Engineer with Java and voice/telephony background (IVR, call routing) with my direct client at Remote locations for 6+ Months of contract. Please find the job description below and let me know your level of interest.Job Title: Amazon Connect Voice Engineer (Java)Location: RemoteDuration: 6+ Months of contractResponsibilities: Design, develop, and implement solutions using Amazon Connect for contact center operationsConfigure and manage voice workflows, call

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Third Party, Contract

Depends on Experience

Telephony System Administrator

Remote

•

6d ago

Department: Information Technology / Contact Center Operations Reports To: Director of IT or Contact Center Technology Manager Employment Type: Full-Time Position Summary The TCN System Administrator is responsible for the administration, configuration, maintenance, and optimization of the TCN cloud-based contact center platform. This role supports business operations by managing system configurations, telephony services, user access, campaign settings, integrations, reporting, and troubleshooti

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Full-time

0 - 0

AWS Connect Expert (Advisory Consultant)

Remote

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19d ago

Core Technical Skills Deep expertise inAmazon ConnectExperience with:Amazon Lex V2Contact LensAI/NLP-based conversational IVR systemsStrong understanding of:CCaaS architecture and contact center designCall flows, routing strategies, and queue managementCloud & Integration Skills Strong AWS experience including:IAM, Lambda, S3, CloudWatchCI/CD and Infrastructure as CodeExposure to:AI/ML services and conversational AI ecosystemsSystem integrations and API-based architecturesAdvisory & Leadership S

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Full-time, Third Party

150,000+

Cleared Network Engineer- Genesys Cloud CX Engineer

Remote

•

3d ago

Cleared Network Engineer-Genesys Cloud CX Engineer This is a Full-Time Remote role supporting a Large Government Consulting Firm. This position does require an Active Government Clearance (Public Trust or Higher). Full benefits, PTO, and paid holidays is inclusive to this offer. Number of Available Positions: 2 Salary Target: $110K-$140K/YR (Salary is flexible based on the relevant years of professional experience and background related to the position) Requirements: Active/Current Governmen

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Contract

110,000 - 140,000

Engineering Leader (LLM Inference, Forward Deployed Engineering)

Remote

•

2d ago

Forward Deployed Engineer Long Term Remote / 30 40% travel (client locations across US or globally) Hands-on involvement in on-site implementations and workshops Overview We are looking for a Forward Deployed Engineer who combines deep technical expertise with the ability to solve complex enterprise problems directly alongside our largest customers. This is not a traditional solutions consulting role. You will be embedded with Fortune 500 technical teams, working hands-on to architect, build,

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Third Party, Contract

Depends on Experience

Engineering Program Manager II IS - Voice Services - Remote

Remote or Irvine, California

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5d ago

Job Description The Engineering Program Manager will work with their engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. Their responsibilities span the life of the solution or service and include collaboration with engineering and business stakeholders, engaging with caregivers, working with engineering to define the solution or service, managing the release, establishing the solution/service's identity in the ecosystem, and

Full-time

USD 48.27 - 76.22 per hour

Principal Engineering Program Manager IS - Voice Services - Remote

Remote or Redmond, Washington

•

5d ago

Job Description Principal Engineering Program Manager - Remote The Principal Engineering Program Manager will work with their Engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. The scope of this role is both broad (across a business unit) and deep (in terms of technical, process and continuous improvement required to develop and build enterprise wide IS services). Their responsibilities span the life of the solution or serv

Full-time

USD 52.12 - 88.75 per hour

Senior Engineering Program Manager IS - Remote

Remote or Renton, Washington

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5d ago

Job Description The Senior Engineering Program Manager will partner closely with engineering, operational, and clinical communication stakeholders to help define, coordinate, and deliver enterprise technology solutions and services that improve caregiver experience and support high-quality patient care across Providence. This role supports complex cross-functional initiatives spanning clinical communications, nurse call, middleware and integrations, care team communications, operator console t

Full-time

USD 49.36 - 84.05 per hour

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Contact center jobs in Chicago, IL, USA