AspireIT Solutions
AspireIT Solutions

Technical Analyst – Amazon Connect / Kore.ai

Chicago, IL, US • Posted 2 days ago • Updated 2 days ago
Contract Corp To Corp
Contract Independent
Contract W2
12 Months
50% Travel Required
On-site
$65 - $70/hr
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Job Details

Skills

  • Amazon connect

Summary

Role: Technical Analyst – Amazon Connect / Kore.ai
Location: Chicago, IL - onsite/hybrid
Duration: Long-term
Start Date: ASAP

Role Overview:

The client is moving its existing customer support system to Amazon Connect. They currently use a chatbot built on Kore.ai.

They need a Technical Analyst who can study the existing chatbot, understand how it works, and document all its features, workflows, APIs, and integrations before rebuilding it on Amazon Connect.

Key Responsibilities:

  • Analyze the existing Kore.ai chatbot and document how it works.

  • Understand chatbot features, workflows, and business requirements.

  • Identify which features should be reused, improved, or removed.

  • Work with business and technical teams to understand how the chatbot is used.

  • Document APIs, integrations, and system connections.

  • Understand how Amazon Connect works with chatbots, phone systems, and other channels.

  • Prepare technical and business documentation.

  • Support future expansion to other business areas.

Required Skills:

  • Strong Technical Analyst / Business Analyst experience.

  • Hands-on experience with Kore.ai or similar chatbot platforms.

  • Working knowledge of Amazon Connect.

  • Experience with chatbots, APIs, REST services, and integrations.

  • Ability to analyze existing systems and understand how they work.

  • Strong documentation and communication skills.

  • Experience working with business and technical teams.

Good to Have:

  • Insurance industry experience.

  • Experience with contact center migration projects.

  • Experience with Amazon Connect implementation.


Aspire IT Solutions is an equal opportunity employer.
All applicants must submit accurate information; misrepresentation may disqualify candidacy.
This role may require background checks/work authorization verification.
Rate/benefits are negotiable.
Aspire IT Solutions reserves the right to modify or withdraw this posting.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91164451
  • Position Id: 4173-38578-1793987328
  • Posted 2 days ago

Company Info

About AspireIT Solutions

Aspire IT: Your Trusted Partner in IT Staffing & SAP Consulting Solutions

Founded by a seasoned SAP architect with over 20 years of hands-on consulting experience, Aspire IT was built with a clear mission: to bridge the talent gap in the IT industry and empower businesses with top-notch solutions and expertise.

Having led numerous mission-critical projects, our founder witnessed the recurring challenges organizations face in securing the right IT talent—skilled professionals who can not only execute but also drive transformation. Aspire IT was created to solve that problem.

SAP Consulting – Unlocking Business Efficiency

At Aspire IT, we go beyond just implementing systems—we architect scalable SAP solutions tailored to your business goals. Whether it's streamlining your supply chain, enhancing financial operations, or driving enterprise-wide digital transformation, our SAP consultants are here to deliver measurable impact.

Our SAP expertise includes:

S/4HANA Migrations & Implementations

SAP FICO, SD, MM, PP, PM, and more

SAP Analytics & Reporting

SuccessFactors, Ariba, MDG, and BTP Solutions

Data & Reporting – Turning Insights into Action

In the age of digital acceleration, data is your most powerful asset. Aspire IT empowers businesses with advanced analytics and reporting capabilities to convert raw data into actionable intelligence. From dashboards to predictive insights, we help you make decisions that drive growth.

Services include:

BI & Data Visualization (Power BI, SAP BW/BI, Tableau)

Predictive Analytics & Forecasting

Data Strategy & Governance

Why Aspire IT?

With 15+ years of collective experience in IT staffing, project execution, and consulting, Aspire IT offers a uniquely agile approach to talent and solution delivery. We move fast, we stay flexible, and we understand the industry inside-out.

What sets us apart:

Rapid placement of top-tier IT consultants

Deep expertise in both legacy and next-gen technologies

A commitment to consultant success and client satisfaction

Proven track record of driving project outcomes

Let Aspire IT be your catalyst for IT excellence—whether you're building a project team or transforming your enterprise systems.


 

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