Contact center Jobs in Chicago, IL

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Calypso Derivative Tester - UFT/Q-Frame Exp.

Sensiple Inc.

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Remote or Atlanta, Georgia, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 28 days ago | Updated 6 hours ago

Full Stack Lead Software Engineer- Voice & Chat

KeyCorp

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Remote

Full-time

Location: For Those Who Work At Home, Ohio Job Description- Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Cloud, Dialogflow, AI, UJET, and NICE. The Tech Lead will be responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad. We are looking for an experienced Tech Lead to join ou
Posted 27 days ago | Updated 10 hours ago

Data Architect with AWS (Insurance Domain)

Sensiple Inc.

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Remote

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 17 days ago | Updated 3 hours ago

Gen AI Solutions Architect -- Remote Role

Script2IT

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Remote

Contract

Position: Gen AI Solutions Architect Location: Remote Duration: Long termRequired Skills: Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.) Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration. Experience designing REST APIs that facilitate a strong developer experience or simplify systems integration
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Posted 7 days ago | Updated 2 days ago

Senior Project Manager - Client Services - Remote w/ Travel

PMO Partners, LLC

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Remote

Contract

Senior Manager, Client Services Remote with travel up to 20% of the time Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership tab
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Posted 1 day ago

Customer Service Representative - 100% Remote - Only W2 - Direct offer role

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (screenshot of bandwidth,
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Posted 2 days ago | Updated 2 days ago

Software Engineering Advisors- Hybrid

Cigna

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Remote or Franklin, Tennessee, USA

Full-time

The job profile for this position is Software Engineering Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Java Cloud Conversational AI Application Development.Define conversational AI requirements and build, configure, and implement software applications using Object-Oriented Programming concepts and technical expertise in technologies such as Java/J2EE, Oracle, Web Services, Spring Framework, JavaScript, Maven, JSON, JDBC, JPA, Jenk
Posted 28 days ago | Updated 10 hours ago

Remote Customer Service Representative

Infinite Computer Solutions (ICS)

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Remote

Full-time

Overview Overview TheCustomerServiceAgent/Representative(CSR) is a pivotal role within the Contact Center who receives, investigates and resolvescustomerinquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general issues facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applicatio
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Posted 51 days ago | Updated 14 days ago

100% Remote - Customer support representative/Call Center representative -100% Remote - Only W2

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Rate: $13.50 on W2 AI Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (sc
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Posted 6 days ago | Updated 1 day ago

SAP Business Analyst - Functional

Sensiple Inc.

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Remote

Third Party, Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 1 day ago | Updated 6 hours ago

Remote Customer Service Representative Supporting Veterans!

Infinite Computer Solutions (ICS)

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Remote

Contract

Position: CSR Location: Remote Timing of work 6:00 AM to 7:00 PM in Pacific Time Zone (8-hour rotational shift) Monday to Saturday (Rotational 5 days per week ) JD: The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Vete
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Posted 51 days ago | Updated 12 days ago

Customer Service Representative

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78433 Pay Range: $16 - $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Working Hours: 12:30 PM to 9 P
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Posted 8 days ago

Software Engineering Senior Advisors- Hybrid

Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Write and modify complex software application programs, and lead work groups responsible for software development, design, documentation, troubleshooting, and quality testing of contact center applications.Support and enhance applications used by consumers and internal call center agents.Assist in preparing for the adoptio
Posted 13 days ago | Updated 10 hours ago

Solutions Architects (Agentic AI/Salesforce)

TIA Infotek Inc

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Remote

Contract

Title: Solutions Architects (Agentic AI/Salesforce) REMOTE Must be a true Solutions Architectthey will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch Healthcare Experience is KEY!! Insurance OR Financial experience would work as well BUT Healthcare would be IDEAL per manager Agentic AI experience in Salesforce Ecosystem is key!! Any candidates with Agent Force and Salesforce will be required. Please DO NOT send me candidates who are adding on this the
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Posted 30 days ago

Sr Software Engineer II (Hybrid)

Principal Financial Group

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Remote or Des Moines, Iowa, USA

Full-time

What You'll Do We're looking for an experienced, Senior Software Engineer to join our Workplace Personal Investing team. As we embark on building an innovative greenfield platform, we are seeking an experienced Technical solutions leader (individual contributor) to design, develop, and maintain software solutions that support wealth management platforms and client-facing applications specifically for our advising and servicing platform, enabling omni-channel, AI-powered, and deeply integrated s
Posted 12 days ago | Updated 10 hours ago

Analytics Specialist - Call Center Capacity Planning & Staffing Strategy

Invixon Technologies

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Remote

Full-time

Capacity Planning: Analyze Workforce Data: Collect and analyze various workforce data, including employee turnover, recruitment, training, call volume, and other relevant metrics to identify staffing needs and gaps. Develop Capacity Plans: Create comprehensive workforce plans and strategies based on data analysis, including forecasting call volume and demand to ensure appropriate staffing levels to meet service level goals. Operational Efficiency: Identify opportunities to improve and maintai
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Posted 7 days ago

Staff Software Engineer - Salesforce

General Motors

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Remote

Full-time

Job Description Work Arrangement: Remote: This role is based remotely but if you live within a 50-mile radius of [Atlanta, Austin, Warren, or Mountain View], you are expected to report to that location three times a week, at minimum. The Role: We are seeking an experienced Staff Software Engineer to join our Contact Center Development team. This Software Engineer will design and oversee the implementation of our enterprise-wide Salesforce Messaging capabilities to continue to drive digital firs
Posted 2 days ago | Updated 7 hours ago

Telecom Engineer

DaVita Inc.

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Remote or Denver, Colorado, USA

Full-time

Posting Date 07/11/2025 2000 16th Street, Denver, Colorado, 80202, United States of America Telecom Engineer General Purpose of the Job The Telecommunications Engineer position establishes communications systems by deploying, operating, and administering our voice telecommunications equipment and cloud platforms. Requires that you not only be highly skilled with a hard-to-find combination of skills, knowledge and experience, but that you have a high degree of personal motivation, enjoy workin
Posted 6 days ago | Updated 10 hours ago

AI Specialist

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented AI Specialist. This is a 12+months contract opportunity with long-term potential and is located in Charlotte, NC (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78831 Pay Range: $73 - $83/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Design, develop, and maintain applicati
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Posted 6 days ago

Medical Information Writer-Senior

EmployVision

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Remote

Contract

Title: Medical Information Writer -Senior Duration: 3 6+ months Hours per week: 20 to 30 hours, with flexibility to work up to 40 hours if needed An important aspect of medical information is developing, managing, and providing impactful medical response documents. This position is responsible for medical content development-related client engagements. This role requires medical information and medical content experience and knowledge, including excellent communication skills (both verbal and wr
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Posted 48 days ago | Updated 8 days ago