Contact center Jobs in New Jersey

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21 - 40 of 71 Jobs

Customer Project Manager

GDH

•

Remote

Contract, Third Party

Job Description: Our client is seeking a highly skilled and experienced Project Manager to lead and manage the implementation of Unified Communications (UC) and Contact Center migration projects for the Customer account within the healthcare vertical. The Customer is transitioning from competing UC and Contact Center solutions (e.g., Avaya, Genesys) to new technologies, requiring expert project management to ensure a smooth migration and adoption. This role is critical to delivering complex pr
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Posted 7 days ago | Updated 2 days ago

Genesys Developer

TECH-NET, INC

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Remote

Contract, Third Party

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 21 days ago

Technical Program Manager

GDH

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Remote

Third Party, Contract

Job Description: Our client is seeking an experienced and dynamicTechnical Program Managerto lead complex IT initiatives and provide technical leadership across multiple technologies in the healthcare industry. This role is pivotal in partnering with C-level executives and senior stakeholders to align business needs with innovative technology solutions. The ideal candidate will demonstrate a strong blend of hands-on technical expertise, strategic project management, and customer-focused deliver
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Posted 6 days ago | Updated 1 day ago

IVR Developer

Engineering Square

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Remote

Contract, Third Party

Job Title: AWS Connect DeveloperLocation: Remote Healthcare is Must Summary:We are seeking an experienced AWS Engineer with deep expertise in IVR systems, specifically Avaya and Genesys, to support the migration of legacy IVR solutions to a modern, cloud-native platform hosted on Amazon Connect. This role will focus on backend development, infrastructure automation, and production support for Amazon Connect and associated AWS services. Required Skills & Experience:Strong experience with AWS Con
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Posted 18 hours ago

Genesys Developer

Engineering Square

•

Remote

Contract, Third Party

Job Title: AWS Connect DeveloperLocation: Remote Healthcare is Must Summary:We are seeking an experienced AWS Engineer with deep expertise in IVR systems, specifically Avaya and Genesys, to support the migration of legacy IVR solutions to a modern, cloud-native platform hosted on Amazon Connect. This role will focus on backend development, infrastructure automation, and production support for Amazon Connect and associated AWS services. Required Skills & Experience:Strong experience with AWS Con
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Posted 19 hours ago

AI Solution Architect- Remote

Andeo Group

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US

Contract, Third Party

Role: AI Solution Architect Location: Remote Duration: 6-12 months Client: CVS health Must be a true Solutions Architectthey will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch Must have Cloud and AI exp. Must have Google Cloud Platform exp. really wants Salesforce exp. Huge plus with AgentForce but not required Long term contract - into next year. Approx 12-18 months New Agile Release Train in Agentic AI through Salesforce platform. Drives through th
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Posted 6 days ago | Updated 1 day ago

CCaaS Advisor(Amazon Connect exp)

Telus International Digital Solutions LLC

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Remote

Full-time, Third Party

Job Title: CCaaS Advisor Expert Messaging & Strategy (Amazon Connect exp is important to have) Location: Remote ( Canada) Type: Full-Time - (Keep it Competitive) Job Summary: We are seeking a CCaaS Advisor with expertise in messaging capabilities to support strategic initiatives and business transformation. In this client-facing role, you will help organizations design and implement CCaaS strategies that align with their goals, enhance customer engagement, and optimize operational performance. A
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Posted 21 days ago | Updated 21 days ago

AWS Connect CCaaS Technical Analyst (Remote)

Digitive LLC

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Remote

Contract, Third Party

Title: AWS Connect CCaaS Technical Analyst Remote Role Term: Contract Primary responsibilities: Design, develop and enhance proactive monitoring capabilities for AWS Connect CCaaS (Contact Center as a Service) platform Collaborate with Developers, architects and platform owners to enforce logging and build standards to enable troubleshooting and monitoring Participate in application design sessions and develop end to end interaction flows using Splunk Troubleshoot production issues Work closely
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Posted 2 days ago | Updated 2 days ago

Slack and Zoom Administrator

Shrive Technologies LLC

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Remote

Third Party, Contract

Experience in slack and zoom with zoom contact center experience, should be able to setup new environment, upgrade, maintain the existing environment. Should have minimum of 8 years of Administration and implementation experience in Slack and Zoom. Should be able to setup Zoom contact center and slack in a new environment. Troubleshoot and resolve complex Slack and zoom issues, including integrations, API failures, user permission conflicts, and performance bottlenecks. Handle escalations from L
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Posted 2 days ago

Technical Lead / Architect - CCaaS implementation for BCX

Telus International Digital Solutions LLC

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Remote

Full-time, Third Party

Role Overview: We are seeking a talented and experienced Solution Architect and Technical Lead to spearhead the CCaaS (Contact Center as a Service) implementation for our prestigious clients. This role will require a deep understanding of contact center technologies, cloud-based solutions, and the ability to lead a team of technical experts to deliver top-notch implementations. Key Responsibilities:Requirement Gathering: Work closely with clients to understand their business needs and requiremen
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Posted 15 days ago | Updated 19 hours ago

AVAYA Technical Program Manager

Brezo Business Solutions LLP

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Remote

Contract

Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra
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Posted 21 days ago

Avaya Solutions Architect (Voice Transformation Expert)

Brezo Business Solutions LLP

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Remote

Contract

Title: Avaya Solutions Architect Voice Transformation ExpertLocation: Remote Duration: 12-24 months+ Job Description:We re hiring a senior Avaya Solutions Architect with deep expertise in Avaya Aura, CM, SMGR, AES, and IVR systems. This role will lead large-scale voice transition and transformation initiatives, delivering scalable, enterprise-grade contact center architectures. Must-Have Skills: 10+ years of AVAYA architecture experience Expertise in AVAYA Aura, Communication Manager, Session/Sy
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Posted 21 days ago

CX Architect (IVR)

Genius Business Solutions

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Remote

Third Party, Contract

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G
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Posted 21 days ago | Updated moments ago

Data & AI - AI Infrastructure Architect

Xoriant Corporation

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Remote

Contract

Data & AI - AI Infrastructure Architect Work location: Hartford, CT Remote Duration: 6+ Months Nice-to-have skills: LLM, NLP Job description: The client is a company that provides health insurance and related services to individuals and organizations. Years of experience: Minimum 5 years hands-on Education for this position - Bachelor's Degree Must-have skills for this role: Python, AWS, AI architecture, Gen AI Responsibilities: Knowledge of LLM's and flow and prompt engineering techniques alo
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Posted 7 days ago | Updated 1 day ago

Amazon Connect ACGR Architect - Remote - AK

ASCII Group LLC

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Remote

Third Party, Contract

The following requirement is open with our client. Title : Amazon Connect ACGR Architect Location : Remote Relevant Experience (in Yrs.) : 10+ Detailed Job Description: We are seeking an experienced Amazon Connect ACGR Architect to lead the technical planning and implementation of Amazon Connect Global Resiliency (ACGR) for our enterprise contact center solutions. The ideal candidate will have a deep understanding of Amazon Connect, its architecture, and its integration with other AWS services.
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Posted 2 days ago

AI transformation Architect

Sensiple Inc.

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Remote

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 21 hours ago | Updated 1 hour ago

Calypso Developer

Sensiple Inc.

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Remote

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 21 hours ago | Updated 1 hour ago

Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

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Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 14 days ago | Updated 2 hours ago

IT Systems Engineer

Commonspirit Health

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Remote or Englewood, Colorado, USA

Full-time

Overview Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more tha
Posted 27 days ago | Updated 5 hours ago

NICE IVR consultant Fort Mill,SC (Charlotte)

CogniSoft Technologies

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Remote or Fort Mill, South Carolina, USA

Contract, Third Party

Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities: 1. Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and
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Posted 8 days ago