Job Title: Cisco Webex Contact Center Engineer Location: Woodland Hills, CA or Remote Type: Full Time Position Job Description: Experience Required: 10+ years Must Have Technical/Functional Skills- Need candidates with strong experience in migrating contact center applications from Cisco on Prem to Cisco Webex CCE. Roles & Responsibilities- Candidates should also have the ability to understand bottlenecks and troubleshoot the systems migrated to Cisco WXCCE and not working as expected and inspe
Senior Amazon Connect Contact Center Engineer RemoteExp: 13 The project's main goal is to assist the scrum teams with the Amazon Connect implementation digital routing, manage user services within Amazon Connect, and offer training and support on AWS solutions. Qualifications5+ years of experience in contact center environments(Genesys, Avaya, Cisco etc).4+ years of hands-on experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots.Strong background in designing
Highlight is seeking a Knowledge Manager to support a contact center for a federal civilian customer. This position is fully remote. Responsibilities Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousingDevelop Standard Operating Procedures (SOPs) as they related to Knowledge ManagementDevelop knowledge training programs for staff on how to use the KM IT
We are seeking a skilled Google CCAI Engineer to design, develop, and support Conversational AI solutions using Google Dialogflow, Genesys Cloud, and Google Cloud Functions. The ideal candidate will have hands-on experience with IVR solutions, Google Cloud-Genesys Cloud integration, and troubleshooting production issues. You will work closely with cross-functional teams to enhance customer experiences and ensure the reliability of AI-driven voice and chat solutions. Work Environment: Opportunity
About GavinHeathGavinHeath is a premier technology recruitment partner, specializing in placing top-tier talent in Managed Service Providers (MSP), cloud consulting, and enterprise IT organizations. Our focus is on high-impact placements that align technical expertise with business objectives. Our client, a rapidly growing AWS-focused professional services firm, is seeking an AWS Connect Engineer to lead enterprise-scale contact center transformations. This is an exciting opportunity for an expe
