Contact center Jobs in New Jersey

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IT Operations Contact Center Manager / SME ServiceNow

STAND 8

Parsippany-Troy Hills, NJ, USA

Contract

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world! The IT ServiceDesk and Contact Center Operations Manager will oversee the front-line IT ServiceDesk supporting the Securitas Americas (including North & South America & Canada) ServiceDesk operations. As the IT Service Desk Operations Manager, you will play a pivotal role

Contact Center Supervisor

APN Consulting Inc

Piscataway, NJ, USA

Full-time

Job Title: Contact Center Supervisor Location: Piscataway NJ (Hybrid - 3 days ) Type: Full Time/Permanent Description Job Summary The overall purpose of this position is to service CLIENT members, volunteers, customers, and direct reports with their CLIENT needs while delivering a high-satisfaction experience. The incumbent in this position is primarily responsible for overseeing the service experience, by conducting real-time quality monitoring and coaching, managing the workload distribution,

Business Manager (Contact center as a service)

Prodware Solutions

Remote or Jersey City, NJ, USA

Contract

This is a Hybrid opportunity in NY/NJ Location. Email me your resume on - Add me on LinkedIn for updates on your profile. : Rohit victor Job Details: Position: CCaaS Specialist Location: Hybrid Opportunity - NY / NJ Duration: 06+ Months Opportunity Required Skills: Must be excellent in stakeholder management, understand and managed RACI matrixEvaluate existing CX technologies (CCaaS platforms like Genesys, Cisco, Avaya, Google CCAI, AWS Connect, Five9 etc and Recording, WFM and QM platforms l