Contact center jobs in New Jersey

Genesys Cloud Contact Center Tier III Engineer

Remote

•

14d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Pega Lead System Architect (Healthcare Contact Center)

Remote or Alpharetta, Georgia

•

9d ago

Pega Lead System Architect (Healthcare Contact Center) Alpharetta GA / Remote, USA Duration: 10 Months Must-Have Skills: Pega Certified Lead System Architect (CLSA) Mandatory Hands-on expertise in Pega Customer Service for Healthcare and Contact Center implementations Experience in Healthcare workflows (member services, claims, eligibility, prior authorization, appeals, provider interactions) Good to Have: US Healthcare Payer/Provider domain knowledge (Medicare/Medicaid/Commercial) Cloud expe

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Third Party, Contract

$DOE

Terraform SME Genesys Cloud Contact Center

Remote

•

2d ago

Job Title: Terraform SME Genesys Cloud Contact CenterLocation: Remote Duration: 6+ months Contract Position Summary:We are seeking a Terraform Subject Matter Expert (SME) with extensive hands-on experience in automating and managing Genesys Cloud Contact Center infrastructure using Terraform and CI/CD pipelines. This is a critical role requiring expert-level proficiency candidates still learning the technology or with limited experience will not be a fit. Key Responsibilities:Design, develop, an

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Contract

Depends on Experience

Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist

Remote or Virginia

•

Today

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist

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Contract

Contact Center Team Lead - Reno, Nevada / Fully Remote - US

Remote or Las Vegas, Nevada

•

Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Contact Center Team Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our cli

Full-time

USD 47,000.00 - 67,200.00 per year

Genesys Cloud Architecture

Remote or Hybrid

•

Today

Job Title: Genesys Cloud Architecture Remote Position Contract: 6+ Months & extendablePay Rate - $55/hr - $57/hr on W2/Danta Technologies payroll (OR) $70/hr on C2C (Corporation-To-Corporation)Experience: 8+ Years in Genesys Contact Center Education Requirements Any Graduate (Bachelor's degree in IT or related field preferred). Certifications Mandatory: Google Cloud Platform Certification Preferred: ITIL Foundation Soft Skills Excellent verbal and written communication skills. Strong docume

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Contract

$55 - $57 hr

8x8 Platform Consultant / Developer

Remote

•

15d ago

Consultant Should be based in USA / Canada. Key Responsibilities: Integrate and configure 8x8 Telephony and Contact Center (CC) Configuration Manager. Manage 8x8 real-time voice streaming, SAPI events, and CTI events. Implement and support 8x8 Smart Assist and integrate with 8x8 Agent Workspace APIs. Collaborate with cross-functional teams to ensure seamless deployment and functionality. Required Skills & Qualifications: Proven experience in 8x8 Telephony integration and CC Configuration Manag

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Contract, Third Party

$60 - $70

IT Helpdesk / ServiceDesk

Remote

•

4d ago

Immediate need for a talented IT Helpdesk / ServiceDesk. This is a 06+ Months Contract opportunity with long-term potential and is located in Columbus OH or Des Moines IA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-84505 Pay Range: $19 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Inbound cal

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Contract

$19 - $23

Terraform expert for Genesys Cloud CC

Remote

•

14d ago

Are you a CI/CD wizard with Terraform and GitHub?We re searching for a Genesys Cloud Contact Center expert who has significant experience in creating and managing CI/CD pipelines for Genesys Cloud CC using Terraform, GitHub, etc. Location: Remote1 Year + Contract Infrastructure as Code (IaC) Terraform Fundamentals Writing and organizing Terraform configuration files (.tf) Understanding Terraform state files and workspaces Using Terraform variables, outputs, and modules Managing Terraform remote

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Contract

Depends on Experience

Voice Engineer

Remote or Hybrid in Des Moines, Iowa

•

10d ago

Seeking a talented Voice Engineer to drive and support our migration from legacy PBX platforms to enterprise-grade Microsoft Teams Phone and Cisco Webex Contact Center environments. This role involves full lifecycle delivery (build/run) of new voice sites and infrastructure, in addition to administration, troubleshooting, and optimization. Apply today! Work model:Open to On-Site, Hybrid, and RemoteWhat you will do:Implement and support the client's migration to Microsoft Teams Phones and Cisco

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Contract

Depends on Experience

Nice CXONE engineer with quality, IEX and Salesforce

Remote

•

Yesterday

Hi, I have urgent requirement for Nice CXONE Engineer. if you are interested then please share your resume. Role: Nice CXONE engineer with quality, IEX and Salesforce Location: Remote Duration: 12+ Months Job Duties Call Center experience in NICE InContact with Studio Scripting. (Omni channel scripting) Call Center experience in LiveVox with designer Scripting. (Omni channel scripting) Good knowledge on API ; Snowflake integration; SF Marketing cloud SME on LiveVox dialer /Smart Reach with scrip

Contract, Third Party

Depends on Experience

Salesforce Technical Archiect

Remote

•

2d ago

Position: Salesforce Technical Architect Location: Remote, US (EST hours) Key skills :- Service Cloud must, Contact Center, LWC, APEX. Job Description: 12-15 years of experience in overall experience. Of this 4+ years at least in Salesforce as Salesforce ArchitectShould have worked atleast 6-7 years in SalesforceShould have experience in communicating with customer stakeholders strong communication skillsDevelop customized solutions within the Salesforce platform to support critical business fun

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Contract

$75 - $80

SAP Integration Developer

Remote or Harrisburg, Pennsylvania

•

Today

SAP Integration Developer 10 Months Hybrid: Remote and on location work as needed along the Turnpike (Onsite work is usually 3-4 days per month) Description of Duties 1. Responsible for connecting the different systems, applications, and technologies, including SAP S/4HANA, BRIM, Microsoft Dynamics 365, cloud telephony and IVR, web portals, mobile apps, middleware systems, document storage and retrieval solutions, cloud hosting, and more, to ensure they technically work seamlessly together fo

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Full-time, Part-time, Contract, Third Party

USD 1-1

Member Enrollment Coordinator (MEC)

Remote

•

22d ago

Job Description: Our client is seeking a dedicated and detail-oriented Member Enrollment Coordinator (MEC) to join their dynamic team. This role is crucial in providing high-quality service and support to our members through effective enrollment and case management. The ideal candidate will have experience in a contact center environment and possess excellent communication skills. This is a full-time, remote position offering the opportunity to work from an approved location, ensuring flexibili

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Contract, Third Party

Depends on Experience

Genesys Cloud Architecture

Raritan, New Jersey

•

Today

Soft Skills requirements 1. Excellent communication and conversation skills (Verbal and Written) 2. Good documentation skills 3. Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: 1. Google Cloud Platform (Mandatory) 2. ITIL Foundation (Preferred) Skills required Understanding of SIP Protocols, Genesys Framework and Architecture Good Knowledge of SIP protocol. Hands on experience on multimedia setup (chat & email) environment Hands On experience o

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Contract

Amazon Connect IVR QA

New Jersey

•

Yesterday

Role:- Amazon Connect IVR QA (Hybrid for St Louis MO/ Dallas, TX/ Edison, NJ/ San Ramon, CA candidates) / Remote for other location Required Qualifications: 5+ years of experience in software testing with a focus on automation. Hands-on experience with Amazon Connect and IVR testing. Proven expertise in Cyara for automated contact center testing. Experience with QTest for test case and defect management. Proficiency in scripting languages like Python, Java, or JavaScript. Familiarity with API t

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Contract, Third Party

AWS Connect Subject Matter Expert (SME)

Remote

•

4d ago

Position Summary: We are seeking an experienced AWS Connect Subject Matter Expert (SME) to lead the design, implementation, optimization, and support of Amazon Connect contact center solutions. The SME will act as a trusted advisor and technical authority, providing expertise in customer experience (CX) transformation, cloud telephony, and integration with AWS services and third-party applications. Key Responsibilities: Solution Design & ArchitectureLead the design and deployment of scalable, s

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Full-time

$120,000+

Google Cloud Trainer Conversational AI & CCAI Specialist

Remote or Seattle, Washington

•

Today

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Role: Google Cloud Trainer Conversational AI & CCAI Specialist Loca

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Contract

Amazon Connect Architect

Remote or Michigan

•

Today

Role: Amazon Connect Architect Location: US (Remote) Job Type: Full Time Permanent Key Responsibilities: Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity. To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, a

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Full-time

Salesforce Technical Architect

Remote

•

2d ago

Salesforce Technical ArchitectRemote - EST Contract Key skills :- Service Cloud must, Contact Center, LWC, APEX. JD: 12+ years of experience in overall experience. Of this 4+ years at least in Salesforce as Salesforce Architect Should have worked atleast 6-7 years in Salesforce Should have experience in communicating with customer stakeholders strong communication skills Develop customized solutions within the Salesforce platform to support critical business functions and meet project objective

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Third Party, Contract

Depends on Experience

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Contact center jobs in New Jersey, USA