Contact center jobs in New Jersey

Piscataway, New Jersey

•

22d ago

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. Direct Client Requirement Role: Contact Center Associate Location: Piscataway NJ, 08854 - Hybrid Type: Contract Qualifications Education and Ex

Easy Apply

Third Party, Contract

Depends on Experience

Avaya Contact Center Engineer

Jersey City, New Jersey

•

Today

Job#: 3057344 Job Description: Avaya Contact Center Engineer Location: Jersey City, New Jersey (On-site) Alternate Location: Charlotte, North Carolina; Kennesaw, Georgia Role Overview This organization is seeking a professional engineer with in-depth knowledge of Contact Center technologies. The position resides within the Real Time Collaboration Contact Center Engineering team, directly supporting engineering functions for Contact Center products and solutions. The selected professional wil

Easy Apply

Full-time

$68 - $70 per hour

Contact Center Architect

Remote

•

3d ago

Job Title: Senior / Principal Solution Architect Contact Center Duration: Long term Job Type: C2C/W2/1099 Location: Remote Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amazon Connect to lead enterprise contact center transformation initiatives. The architect will be responsible for solution discovery, architecture, design, integration, implementati

Easy Apply

Contract

80 - 100

Senior VoIP / Contact Center Engineer (Avaya)

Jersey City, New Jersey

•

Today

Job#: 3056546 Job Description: Senior VoIP / Contact Center Engineer (Avaya) Location: Jersey City, NJ / Charlotte NC / Jacksonville FL (Onsite) Duration: 12 months MUST HAVE: Voice InfrastructureAvaya Voice / Contact Center Platforms Role Overview We are seeking a senior-level engineer with deep expertise in Avaya Contact Center and Voice platforms to support our Real-Time Collaboration (RTC) Contact Center Engineering organization. This role is responsible for the engineering, implementat

Easy Apply

Full-time

$70 - $73 per hour

Contact Center Architect

Remote

•

Today

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and

Easy Apply

Full-time, Part-time, Third Party, Contract

Product Owner with Contact Center

Remote

•

Today

Job Title: Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration) Location: Remote Job Type: C2C/W2/1099 Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance mem

Easy Apply

Contract

70 - 80

CONTRACT POSITION – PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION

Remote

•

Today

CONTRACT POSITION PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION Important NotesLocation: St. Louis, MO / Dallas, TX / New York, NY Work Model: Hybrid / Remote Experience: 7+ years of Product Management experience Domain: Healthcare Payer Project: Legacy Contact Center Migration to Amazon Connect Job SummaryWe are seeking an experienced Product Owner / Senior Product Manager to lead the modernization of legacy contact center platforms, such as Avaya and Cisco, to Amazon Connect.

Easy Apply

Contract

Depends on Experience

Contact Center Solution Architect

Remote

•

3d ago

Easy Apply

Contract

90 - 110

Contact Center Architect

Remote

•

16d ago

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Role SummaryWe are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business

Easy Apply

Full-time

90 - 95

Contact Center - Principal Solution Architect

Remote

•

Today

Job Title: Senior / Principal Solution Architect Contact Center Duration: Long term Location: Remote Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amazon Connect to lead enterprise contact center transformation initiatives. The architect will be responsible for solution discovery, architecture, design, integration, implementation, migration, and d

Easy Apply

Contract, Third Party

Depends on Experience

Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer)

Remote or Dallas, Texas

•

Today

MUST HAVE : AI, Contact Center Modernization, HealthCare, Migration Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and

Easy Apply

Third Party, Contract

Depends on Experience

Principal Solution Architect – Contact Center

Remote

•

4d ago

Univedge Consulting is hiring for one of our direct clients - a global technology consulting leader based in the US. Immediate interviews for the below position. Share your updated resume to apply. Job Title: Senior / Principal Solution Architect Contact Center Duration: Long term Location: Remote Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview - We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amaz

Easy Apply

Contract

70 - 80

CCM Lead/ Engineer

Remote

•

22d ago

Must have Skills: Contact Center Management, Root Cause Analysis, Release and deployment, Amazon Connect, Good To Have Skills: AWS Lambda, Job Description: Troubleshoot and resolve Amazon Connect bugs, issues, and incidents reported by business and Contact Center teams.Analyze Contact Flows, routing, queues, agent configuration, integrations, and AWS components to identify the root cause of issues.Develop and implement engineering fixes, enhancements, and technical solutions to address identifie

Easy Apply

Contract

$50 - $60

Product Owner – Auto-Dialer Campaign Management

Remote

•

9d ago

Product Owner Auto-Dialer Campaign Management Role Overview We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into acti

Easy Apply

Contract, Third Party

Depends on Experience

Product Owner – Auto-Dialer Campaign Management

Remote

•

9d ago

Easy Apply

Contract

Depends on Experience

Program Manager

Remote

•

2d ago

Payrate: $95.00 - $102.00/hr. Summary: The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Post Sales Operations group oversees customer support operations for all Companys products. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support and support readiness as well as being able to navigate comple

Easy Apply

Contract

$95 - $102

Telephony Cloud Engineer 6525375

Remote or Redmond, Washington

•

Today

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for

Full-time

USD 50.00 - 77.00 per hour

Senior Presales Engineer

Remote

•

Today

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revol

Full-time

USD 109,760.00 - 137,200.00 per year

SAP C4 V2 Functional Lead with Utilities Contact Center exp - Remote + Travel - Accenture @ Nisource

Remote

•

Yesterday

WHO WE ARE: Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago''s Loop. WHAT WE DO: We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov''t & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partne

Easy Apply

Contract, Third Party

Depends on Experience

Call Center Support Representative (English & Spanish)

Remote

•

Yesterday

Job Title: Call Center Support Representative Job Type: Contract / Full-Time Work Mode: Remote Location: USA Language Requirements: English and Spanish Experience: s and Experienced Candidates Welcome Job SummaryWe are looking for a customer-focused Call Center Support Representative with excellent communication skills in English and Spanish. The ideal candidate will handle customer inquiries, provide accurate information, resolve basic issues, and deliver a positive customer experience through

Easy Apply

Third Party, Contract

20+

Contact center jobs in New Jersey, USA