Contact center jobs in New Jersey

Remote or East Providence, Rhode Island

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a client that is seeking a Contact Center Analyst in East Providence, RI. Summary: We are looking for a detail-oriented professional to join our team supporting multiple contact centers. This role focuses on managing technical incidents, ensuring timely escalation, and driving resolution for issues impacting business operations. You will work closely with internal teams and external service providers to maintain the performance of telephony

Contract

$29 - $33 hourly

Zoom Contact Center Consultant

Remote

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10d ago

Zoom Contact Center Consultant Location : Remote Duration : 6+ Months Job Description : Strong hands-on experience configuring Zoom Contact Center Consultant Experience with CCAAS, UCAAS Proven experience in building IVR flows, chatbot workflows, and self-service interaction models Experience implementing NLU-based IVR or conversational AI solutions Experience with Google Cloud Platform (Google Cloud Platform) or any major cloud provider (AWS, Azure, OCI, etc.) Understanding of cloud telephony,

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Contract

Depends on Experience

Senior Epic Patient Experience Analyst

Remote or Hybrid in San Francisco, California

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Today

Role/Title: Senior Epic Patient Experience Analyst Location: Hybrid in any of the locations below Office Locations: Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA Duration: 12+ Months contract to hire Project Description: Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuri

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Contract

$70 - $90

Amazon connect with Genesys or Avaya

Remote

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27d ago

Over 10 Years of experience as AWS Architect. Good Experience in AWS Connect. Good Experience in AWS ,AWS Connect, AWS services (such as Lambda, S3, CloudWatch). Good experience in Pyrthon,Java Script. Good experience in Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco. Good Communication skills. Thanks and Regards, Aju Shakti Group IncPhone: Email: Fax:

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Contract

Depends on Experience

Lead Data Engineer

Roselle, New Jersey

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Today

Lead Data Engineer Position is Hybrid 3 times a week in Roseland, NJ 12 month contract Must haves: Lead experience AWS Databricks Python Pyspark Contact Center Experience is a nice to have Job Description: As a Lead Data Engineer, you will spearhead the design and delivery of a data hub/marketplace aimed at providing curated client service data to internal data consumers, including analysts, data scientists, analytic content authors, downstream applications, and data warehouses. You will

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Contract

Senior Application Architect Contact Center AI/Chatbot

Remote

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Today

Become a part of our caring community and help us put health first The Senior Application Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Senior Application Architect work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Application Architect is responsible for Archit

Full-time

USD 106,900.00 - 147,000.00 per year

Java Developer / IVR Developer

Hybrid in Pennington, New Jersey

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15d ago

Innova Solutions is immediately hiring for a Senior Java Developer position Position type: Contract Duration: 12months Location: Pennington, NJ (Hybrid) IVR or Full Stack Dev with some Genesys exp. Ideally looking for someone that has some architect level exp, or understanding of that aspect of the SDLC POSITION SUMMARY As a software Engineer, you will be working with some highly talented IVR developers delivering complex self service solutions for the contact center using Genesys and Nuance te

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Contract

$65 - $70

SrTelephonyAmazon Connect Engineer

Remote

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17d ago

Location: Remote - with occasional 1-2 times per year travel Salary: Max upto $150K - DOE Competitive + Benefits (Please mention what you would be happy with) We re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You ll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/

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Full-time

Depends on Experience

Genesys Cloud IVR Developer - Remote

Remote

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8d ago

Job DescriptionWe are seeking an experienced Genesys Cloud IVR Developer with strong hands-on experience in designing and developing IVR call flows across omni-channel environments. The ideal candidate will have deep technical knowledge of Genesys Cloud, integrations, data actions, bot development, and CRM connectivity. This role requires 5 to 8 years of relevant experience with strong analytical, troubleshooting, and configuration skills. Key ResponsibilitiesDesign and develop IVR call flows fo

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Contract

$50 - $55

Genesys Cloud Contact Center Tier III Engineer

Remote

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15d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

MD_IVR Developer - Java/Genesys

Pennington, New Jersey

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Yesterday

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Contract

Depends on Experience

CCaaS Platform Architect | Telecom Engineer

Remote

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17d ago

CCaaS Platform Architect | Telecom Engineer Job Overview The CCaaS Implementation Engineer (Contract) will serve as the technical lead for the selection, design, and implementation of the companys new Contact Center as a Service (CCaaS) platform. This individual will work closely with internal IT, Call Center leadership, and vendor partners to evaluate potential platforms, plan migration from legacy systems, define call flows and integrations, and execute the build and rollout plan. This is a

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Contract, Third Party

Depends on Experience

Nice CXone Developer

Remote

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3d ago

We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows. Key Responsibilities Solution Development Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.Build, test, and deploy CXone routing scripts, workfl

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Contract, Third Party

$60 - $70

AWS Connect Architect (USAN)

Remote

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17d ago

As a USAN Architect, you will design scalable, secure, and innovative CCaaS solutions using Amazon Connect, Lex, and USAN s SaaS accelerators. You ll lead technical discovery, create solution architectures, and support pre-sales engagements to drive customer success in contact center transformations. Lead technical discovery sessions, POCs, workshops, and solution presentationsArchitect omnichannel contact center solutions using Amazon Connect, and USAN toolkitsCreate technical proposals, RFP re

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Contract

Depends on Experience

Migration Architect

Remote

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8d ago

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Contract

Depends on Experience

Project Manager Telecom/Voice Services

Lawrence Township, New Jersey

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Yesterday

Job Title: Project Manager Telecom/Voice Services JOB ID: 25-11205 Location: 50% onsite at Lawrenceville Duration: 12 Months Hours: Mon-Fri 8 am-5 pm Job Summary: The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure the successful delivery of projects that enhance and mai

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Contract

$75 - $79

Senior Salesforce Technical Project Manager (Must be locals to DC)

Remote

•

Yesterday

Job Title: Senior Salesforce Technical Project Manager Location: Remote (Need locals to DC Metro Area) Duration: 6 + Months with extensions Our client will be interested to talk to consultant's with below Experience : - FedGov Experience - SF Certified Administrator - SF Certified Service Cloud - PMP Certification - Experience Managing IT Projects - Relevant Salesforce Expertise - Expertise in Contact Center Technologies - Intelligent IVR, Chatbot, etc. We are seeking a highly skilled IT Proje

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Contract

$90 - $100

Salesforce Technical Architect - Orlando, FL - Travel & Hospitality

Remote

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Today

Required Qualifications 12+ years of Salesforce experience, including complex enterprise implementations.Deep expertise across Service Cloud, Sales Cloud, Experience Cloud, Data Cloud, and the Lightning Platform.Proven experience in contact center transformation and omni-channel service implementations.Strong integration experience: REST, SOAP, Mulesoft, APIs, event-driven architecture, middleware.Experience in large multi-org, multi-cloud environments with global stakeholders.Background working

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Contract

Depends on Experience

Voice Engineer

Remote

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Today

Job Title: Voice Engineer Location: 100% Remote Job Type: Contract Voice Engineer with Cisco to Teams Experience Top Skills' Details Required Skills: 1. Cisco Calling Subject Matter Expertise (SME) In-depth experience with Cisco telephony systems, including dashboards, Cisco Unity, call recording, and related components. 2. Microsoft Teams Telephony Expertise Proven ability to migrate enterprise calling and conferencing from Cisco to Teams. 3. Ability to work independently and provide technical

Contract

Pega Business Architect (Healthcare) ::::::: Remote Job

Remote

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Today

Role: Pega Business Architect (Healthcare) Location: Remote Duration: 6 - 12+ Months Roles & Responsibilities: Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain, driving end-to-end business solutions. Lead and facilitate discovery workshops, gather requirements, and translate business needs into Pega solution capabilities. Work closely with cross-functional teams, including business stakeholders, developers, QA, and UX teams, to define and

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Third Party, Contract

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Contact center jobs in New Jersey, USA