Contact center jobs in New Jersey

Dynamics 365 Architect Customer Service / Contact Center

Remote

•

Today

Position: Dynamics 365 Architect Customer Service / Contact Center Location: Fully remote Role Overview We are seeking an experienced Dynamics 365 Architect with a strong specialization in the Customer Service / Contact Center module to design, implement, and optimize enterprise-scale customer engagement platforms. The ideal candidate will have deep expertise in Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure Communication Services, and will play a critical role in driving

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Contract

Up to $60

Voice Phone Cloud Contact Center Architect

Remote or Middletown, Pennsylvania

•

Today

Description of Duties Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call. Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment. Plan, document, and support the configuration of contact center supporting solutions. Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions

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Full-time, Part-time, Third Party, Contract

USD 1-1

Contact Center Solution Architect

Remote or Hybrid in Middletown, Pennsylvania

•

3d ago

Position: Contact Center Solution Architect Location: Hybrid/Remote Middletown PA (candidates must be 2 hours or less from Middletown, PA) Experience - 13+ Description of Duties Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call. Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment. Plan, document, and support the configuration of contact center supporting solutions

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Contract, Third Party

Depends on Experience

AI Cloud Contact Center Architect (Remote)

Remote

•

Today

Voice Phone Cloud Contact Center Architect **Hybrid (mostly remote) -- candidates must be 2 hours or less from Middletown, PA** Description of Duties Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment.Plan, document, and support the configuration of contact center supporting solutions.Create detailed solution des

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Contract

$100 - $125

AWS Contact Center Engineer 100% Remote

Remote or California

•

Today

AWS Contact Center Engineer 100% Remote Job Details our top enterprise clients in a remote capacity with potential travel for project delivery or system integration work. This role is ideal for professionals passionate about cloud-based contact center solutions, automation, and integration within dynamic enterprise environments. If you're looking to work with innovative AWS technologies and a collaborative engineering team, apply today! Position Overview / Responsibilities for the AWS Connect C

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Full-time, Part-time, Contract, Third Party

JOB - PTC - Voice Phone Cloud Contact Center Architect ___ REMOTE

Remote or Middletown, Pennsylvania

•

Today

I have an opportunity for "PTC - Voice Phone Cloud Contact Center Architect REMOTE" and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it. Position : PTC - Voice Phone Cloud Contact Center Architect Location: Mostly Remote (candidates must be 2 hours or less from Middletown, PA) Duration: 8 Months When required to be onsite, the work location will be at either PTC's Centr

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Contract, Third Party

Contact Center Solution Architect

Remote

•

Today

Job Title: Lead Unified Communications / Contact Center Solution Architect Location: Remote (U.S. based) Occasional Onsite in Middletown, PA Position Type: Contract / Full-TimeRole SummaryWe are seeking an experienced Unified Communications (UC) and Contact Center Solution Architect to lead the design, migration, and implementation of enterprise-grade cloud-based contact center solutions. The ideal candidate will possess deep expertise in Natural Language IVR, AI-based agent assist, Microsoft

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Full-time

$0+

Contact Center Data Manager

Remote

•

18d ago

VetsEZ is seeking a Contact Center Data Manager to support a large-scale federal contact center program. This 100% remote role will focus on managing workforce data, forecasting, scheduling, and performance analytics to ensure operational efficiency across thousands of customer interactions daily. The candidate will collaborate with leadership, operations, and technology teams to enhance service delivery and optimize staffing models by utilizing WFM tools and reporting systems. The candidate mus

Full-time

Depends on Experience

Business Systems Analyst - Contact Center/Genesys Cloud

Remote

•

Today

AVA Consulting is seeking a Business Systems Analyst - Contact Center Technology Location: Remote - US U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Job Description: We are looking for a seasoned Business Systems Analyst with deep experience in contact center technology, especially Genesys Cloud, and a strong track record of supporting or implementing back-office routing frameworks. In this role, you ll serve as a key partn

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Contract

Depends on Experience

Pega Lead System Architect (Healthcare Contact Center)

Remote or Alpharetta, Georgia

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18d ago

Pega Lead System Architect (Healthcare Contact Center) Alpharetta GA / Remote, USA Duration: 10 Months Must-Have Skills: Pega Certified Lead System Architect (CLSA) Mandatory Hands-on expertise in Pega Customer Service for Healthcare and Contact Center implementations Experience in Healthcare workflows (member services, claims, eligibility, prior authorization, appeals, provider interactions) Good to Have: US Healthcare Payer/Provider domain knowledge (Medicare/Medicaid/Commercial) Cloud expe

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Contract, Third Party

$DOE

Twilio Product Owner (Remote)

Remote

•

Today

Role: Twilio Product Owner Location: Remote Duration: Long Term Contract Must Have:Contact Center, IVR, Twilio, Voice and Healthcare Domain. Job Description: Voice Product Owner TwilioUnderstanding of end-to-end contact centre functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting t

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Contract, Third Party

Depends on Experience

Genesys Cloud Contact Center Tier III Engineer

Remote

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12d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Product Owner

Remote

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7d ago

Voice PO Twilio Understanding of end-to-end contact center functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria s Task ownership and Accountability of product processes and deliverablesEmpathetic and high-perform

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Third Party, Contract

Depends on Experience

IT Systems Manager - Voice Contact Center

Remote or Englewood, Colorado

•

Today

Where You'll Work Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has

Full-time

USD 60.24 - 89.60 per hour

Google Agentspace SME

Remote

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17d ago

We are seeking a highly experienced Google AgentSpace SME to lead the design, implementation, and optimization of conversational AI solutions using Google s AgentSpace platform. The ideal candidate will have deep expertise in Google Contact Center AI (CCAI), Dialogflow CX, Agent Assist, and NLP/NLU technologies, and will play a key role in transforming customer engagement through intelligent virtual agents and automated workflows. Key Responsibilities: Serve as the Subject Matter Expert for Goog

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Contract

$60 - $65

Remote: Twilio Product Owner

Remote

•

Today

Role: Twilio Product Owner Location: Remote Duration: Long Term Contract Job Description:Voice Product Owner TwilioUnderstanding of end-to-end contact centre functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria sA

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Contract, Third Party

Depends on Experience

Project manager with five9 experience

Remote

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5d ago

Role :: Project manager with five9 experience Location :: Raleigh, NC / Remote Type :: Fulltime Job Description Ensure solutions meet agreed quality criteria, address project issues and risks, and build trusted relationships between delivery teams and business partners Collaborate closely with project stakeholders, to understand their requirements, provide expert advice on effort estimates and overall project feasibility, secure appropriate resourcing from business and IT teams, ensuring align

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Full-time

$90000 - $100000

Terraform expert for Genesys Cloud CC

Remote

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12d ago

Are you a CI/CD wizard with Terraform and GitHub?We re searching for a Genesys Cloud Contact Center expert who has significant experience in creating and managing CI/CD pipelines for Genesys Cloud CC using Terraform, GitHub, etc. Location: Remote1 Year + Contract Infrastructure as Code (IaC) Terraform Fundamentals Writing and organizing Terraform configuration files (.tf) Understanding Terraform state files and workspaces Using Terraform variables, outputs, and modules Managing Terraform remote

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Contract

Depends on Experience

Senior CX Business Consultant

Remote

•

3d ago

Title: Senior CX Business Consultant Location: 100% Remote role Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and profes

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Full-time

$80,000 - $81,000

Member Enrollment Coordinator (MEC)

Remote

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5d ago

Job Description: Our client is seeking a dedicated Member Enrollment Coordinator (MEC) to join their dynamic team in a fast-paced Contact Center environment. This role is crucial for assisting members with copay assistance enrollment and addressing case questions, requests, and concerns. The successful candidate will ensure high-quality service and first-call resolution, maintaining professionalism and compassion throughout member interactions. This is a fully remote role and can be performed f

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Contract, Third Party

Depends on Experience

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Contact center jobs in New Jersey, USA