•Hybrid in Jersey City, New Jersey, USA
10+ years of experience in leading CCaaS platform such as NICE, Genesys, AWS Connect, Avaya or Cisco5+ years of extensive hands-on experience on integrating telephony/IVR systems with CRM like Salesforce, MS DynamicsMust have knowledge of key cloud platforms such as AWS, MS Azure or Google Cloud PlatformCore knowledge of telephony protocols and architectureThrough understanding of leading AI tools and market trendsUnderstanding of modular designHands on experience on designing and implementing b 