CCM Lead/ Engineer

Lead Systems Engineer Amazon Connect Lead Developer Healthcare Contact Center Technology 100% remote Contract KIndly share your updated resume to Looking for candidates on our W2 Role SummaryThe Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

Role: Amazon Connect Developer Location: Remote Exp: 12+ Years Required Qualifications 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles. 3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions. Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metri

Position:- Amazon Connect Contact Center Architect Healthcare Location:- Remote(St. Louis, MO / NY-NJ) Type:- Contract We are seeking a hands-on Amazon Connect Contact Center Architect to design and modernize healthcare contact-centre solutions supporting member, provider, and self-service experiences. Must Have: Amazon Connect + AWS + Healthcare Contact Center + HIPAA/PHI + IVR + Legacy Migration. Key Requirements: 10+ years of IT experience.4 6+ years of AWS architecture experience.3+ years ha