Amazon Connect Contact Center Architect Healthcare -

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

Hi Jobseekers, I have the below-mentioned position available with my client. Please let me know if you are interested in this role and share your updated resume so we can proceed further. Position: Contact Centre Architect Healthcare Location: Remote Role Summary Technical Skills Amazon Connect ecosystem: Connect, Lex, Polly, Transcribe, Contact Lens. AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena. IVR/IVA design, telephony, and CTI integration. Caller authentication

Contact Center Architect HealthcareAmazon Connect | Member, Provider & Self-Service ExperienceWork Arrangement: Remote Candidate Location: EST or CST time zone only Profile Focus: Diversity candidates encouraged to apply Role OverviewWe are seeking a Contact Center Architect with deep experience in Amazon Connect and healthcare contact center solutions. This role will serve as a critical bridge between business stakeholders and technical teams, owning architecture across member, provider, authe

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and