Help Desk jobs in Pennsylvania

Harrisburg, Pennsylvania

•

Today

Overview We are seeking a detail-oriented and customer-focused Help Desk Analyst to provide technical support for business applications and end-user issues. This role involves assisting users with login problems, password resets, and troubleshooting application-related concerns while escalating tickets when necessary. Strong communication skills and the ability to work effectively in a team environment are essential. Key Responsibilities Answer help desk phone calls and respond promptly to em

Full-time

USD 14.00 - 18.00 per hour

Help Desk Operator

Lancaster, Pennsylvania

•

Today

Arthur Lawrence is looking for a Help Desk Operator one of our clients in Lancaster, PA. Please find the job description below and send us your updated resume if interested: Must-Have Skills: Strong problem-solving abilities with a logical approach to resolving technical issues. Solid analytical skills to diagnose and understand user-reported problems. Prior customer service experience, demonstrating the ability to support and assist users effectively. Nice to Have Skills: Familiarity with hel

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Contract

Help Desk Analyst

Philadelphia, Pennsylvania

•

Today

Trigyn has a long-term contract opportunity for Help Desk Analyst with our direct client - a major utility services firm based in Philadelphia, Pennsylvania (Onsite). Details on the role are listed below: Minimum skills and experience: ? Minimum 2 years of experience working in a single point of contact help desk ? Experience using Jira Service Management Helpdesk application ? Experience using GroupLink?s eHelpdesk platform ? Experience using Genesys Cloud contact center and customer experienc

Contract, Third Party

DOE

Help Desk Analyst II

Willow Grove, Pennsylvania

•

Today

Description Key Responsibilities Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs. Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling. Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues. Provide Tier 2 technical support to resolve escalated service tickets for client syst

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Full-time

USD 70,000.00 - 85,000.00 per year

Help Desk Analyst

Philadelphia, Pennsylvania

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19d ago

Job Title: Help Desk AnalystLocation: 800 W. Montgomery Ave | Philadelphia, PA 19122Client: Philadelphia Gas Works Note: This is an on-site position Job Description Required Skills and Experience. Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink s eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone

Easy Apply

Contract, Third Party

$30 - $40

Helpdesk Coordinator // MSP Environment

Fort Washington, Pennsylvania

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Today

Job Description A fast-growing Managed Service Provider (MSP) based in Fort Washington, PA is seeking a Help Desk Coordinator to join the support team. This role combines hands-on technical troubleshooting with operational coordination, ensuring that client issues are handled efficiently and service levels are consistently met. The ideal candidate will have experience working in an MSP or multi-client environment, a strong grasp of Tier 1-2 support processes, and excellent organizational skills

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Full-time

70k - 80k

Help Desk Analyst

Philadelphia, Pennsylvania

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Today

Job title: Help Desk Analyst Location: Philadelphia PA, 19122 Only W2 Job Description: Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink's eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat organizational skillsEx

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Contract

Depends on Experience

Help Desk Analyst

Philadelphia, Pennsylvania

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20d ago

Job Title:Help Desk AnalystLocation: Philadelphia, PA 19122Client: Philadelphia Gas Work Note: This is an onsite position Job Description Required Skills and Experience. Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink s eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-orient

Easy Apply

Contract, Third Party

$30 - $40

Help Desk Analyst

Philadelphia, Pennsylvania

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20d ago

Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk applicationExperience using GroupLink's eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat organizational skillsExcellent analytical and problem-solving skillsStrong oral and written communications skills (technical and non-technica

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Contract

$28+

Epic TDR

Pittsburgh, Pennsylvania

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Today

We are seeking two detail-oriented professionals to join a project team where you will monitor and manage a queue of failed test cases from field testers, classify and route issues to the appropriate application teams or corporate Help Desk via ServiceNow, communicate with triage team members to ensure smooth handoffs, review and clean up queue data for accuracy, collaborate with analysts who have questions about ticket routing and contents, participate in daily kickoff and wrap-up meetings in t

Full-time

USD 30.00 - 35.00 per hour

helpdesk Analyst

Hybrid in Pennsylvania

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18d ago

Previous systems administrator, help desk and/or call center experienceHighly desired2YearsExperience with incident management, call tracking and ticketing software (preferably ServiceNow)Required Ability to support end users with varying IT skillsetsRequired Ability to troubleshoot end-user issues and/or escalate as needed for quick resolutionRequired Excellent communication skills (written and oral)Required

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Contract

$20 - $25

Help Desk Analyst (Only w2 position- Local to PA Only)

Philadelphia, Pennsylvania

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5d ago

Title: Help Desk Analyst (Only w2 position- Local to PA Only) Duration: 12+ Months Location: Philadelphia, PA Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink s eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat o

Easy Apply

Contract

$20 - $25

Oracle HCM - Help desk - Techno Functional consultant

Remote

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Today

Seeking an experienced Oracle HCM Help Desk Techno-Functional Consultant to support the configuration, optimization, and ongoing enhancement of our Oracle HCM Help Desk module. The ideal candidate will possess a strong blend of technical expertise and functional knowledge to effectively translate business requirements into scalable system configurations. Key Responsibilities Configure and customize the Oracle HCM Help Desk module, including service request categories, queues, workflows, SLA p

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Contract

Depends on Experience

Help Desk Analyst - Denver CO(Remote) (Need locals only)

Remote

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4d ago

Role: Help Desk AnalystLocation: Denver CO(Remote) (Need locals only) QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service. Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot a

Easy Apply

Contract

Depends on Experience

Help Desk Analyst

Remote or Philadelphia, Pennsylvania

•

Today

Description We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization. Responsibilities: Respond promptly to service desk tickets, providing effective solutions to address

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Full-time

network technical support

Harrisburg, Pennsylvania

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18d ago

Client Name: State of PA - OA/ETSO - NOC Comms Specialist *1st Shift* (786425) OR Client Name: State of PA - OA/ETSO - NOC Comms Specialist *3rd Shift* (786426) Position Title:System Administrator Harrisburg, PA Webcam Interview No New Submittals After: 12/04/2025 Position schedule is Wednesday-Sunday, 8:00am-4:30pm Onsite Role The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line networ

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Contract

Depends on Experience

Service Support Analyst - REMOTE

Remote

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6d ago

Job Description: Crop to Crop resumes are accepted Location Requirement: This is a remote position. However, the candidate must currently live in NC and stay in NC for the duration of the engagement. The Service Support Analyst role will be part of the Incident Management and Change Management effort handling incidents by assisting the NCDIT Manager/Supervisor, providing seamless business support in FACS and executing the Service Level Agreement (SLA) for FACS operations and maintenance. The fo

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Contract

Depends on Experience

Help Desk Analyst - Remote, Local to CO - only W2

Remote

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3d ago

Job Title: Helpdesk Analyst Candidate must be local to CO but remote projectOverviewThe Helpdesk Analyst will be part of the Information Technology Services (ITS) team supporting end-users across multiple statewide locations. The role involves troubleshooting hardware, software, and networking issues while ensuring timely and effective customer support. The analyst will support over 2800+ desktops, 100+ laptops, and 400+ networked multifunction devices and printers. Key ResponsibilitiesTechnical

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Contract

27 - 28

Tier 2 Help Desk Technician - Clearance Required

Remote

•

Today

Overview LMI is seeking a Tier II Help Desk Technician to serve as the critical second-level escalation resource for the Army Training Information System (ATIS). Serving as the critical second level of escalation from Tier I (AESMP) support, this role demands exceptional problem-solving abilities and effective communication skills to guide users through sophisticated system challenges. The technician will collaborate closely with cross-functional teams to ensure seamless issue resolution while

Full-time

USD 83,000.00 - 95,000.00 per year

Helpdesk Analyst

Remote

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4d ago

REMOTE- MUST BE LOCAL Title : Help Desk Analyst-11616752B Location : 80203,Denver,CO Duration : 6 + Months Job Type : C Description : QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service. Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface wi

Easy Apply

Contract

Depends on Experience

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Help Desk jobs in Pennsylvania, USA