Help desk management Jobs

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Infrastructure Systems Analyst - Reservations / Revenue Management Help Desk

Marriott International

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Remote or Bethesda, Maryland, USA

Full-time

Job Number 24116763 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Overview: As a key member of the Service Desk Support organization, the Infrastructure Systems Analyst functions as a technical expert and plays a proactive role in supporting product, project, and support teams to ensure high engagement around
Posted 23 days ago | Updated 5 hours ago

Director of Managed Services

Prestige Staffing

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Peachtree Corners, Georgia, USA

Full-time

The Director of Managed Services will oversee a team of service desk agents and field technicians, own the operational delivery of services against defined SLAs, maximize customer satisfaction, act as a service escalation point, and proactively improve support processes. Role and Responsibilities Direct Service Desk tactical operations as an effective single point of technical supportAlign and perform all strategic initiatives in support of the Company s purpose/objectives.Has in-depth knowledge
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Posted 24 days ago

Pega Decisioning Quality Analyst

Wells Fargo

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Charlotte, North Carolina, USA

Full-time

About this role: Wells Fargo is seeking a Pega Decisioning Quality Analyst to help ensure quality outcomes for implemented strategies and actions in Wells Fargo's Customer Decision Hub instance. This role serves as a critical function on the Decisioning Architect team, that maintain responsibility for validating changes to the engine are accurate and drive the intended outcomes, this role also has the function of documenting and defining the controls and release processes for decisioning/strate
Posted 3 days ago | Updated 2 hours ago

CAD Engineer, Engineering Tools Specialist

Lucid Group, Inc.

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Michigan, USA

Full-time

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and env
Posted 15 days ago | Updated 2 days ago

Technical Support Spec Sr - FSMIT

Northwestern University

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Chicago, Illinois, USA

Full-time

Department: MED-Central IT Salary/Grade: ITS/77 Job Summary: This specific role is within the Feinberg IT centralized IT team. The central IT team provides resources and support to the Feinberg School of Medicine. Specific Responsibilities : Strategic Planning Recommends, plans, and implements workplace endpoint technology initiatives. Analyzes user's infrastructures and recommends or coordinates remedial changes as necessary. Administration Authors Scopes of Work for medium to large sized pro
Posted 16 days ago | Updated 5 hours ago

Service Desk Analyst II

Duke University

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Durham, North Carolina, USA

Full-time

POSITION SUMMARY : Provide customer service and technical support for the computing needs of Duke University and members of the Duke community as an analyst for the Office of Information Technology's service desk. This is an in-person position. Hours are Sunday-Thursday 2pm-11pm DUTIES & WORK PERFORMED: Provide initial and follow-up technical and customer support primarily via phone, web, instant messenger, and email. Support includes email accounts, connectivity issues, operating system proble
Posted 21 days ago | Updated 8 hours ago

CEE Decision Architect

Wells Fargo

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Charlotte, North Carolina, USA

Full-time

Wells Fargo is seeking a CEE Decision Architect (Lead Digital Product Manager) to join Consumer Lending team. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will: Be responsible for the implementation, development, and support of omni-channel decisioning solutions that meet our business's requirements.Create the decisioning architecture (Decision Logic/Strategy Logic) which integrates seamlessly with our complex technical stacks and provide tec
Posted 60+ days ago | Updated 2 hours ago

Desktop Support Engineer

TEKsystems c/o Allegis Group

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Boston, Massachusetts, USA

Full-time

Description: The primary responsibilities handled by the Senior Technical Support Specialist include: Provide remote and onsite hardware support (desktop, printer, mobile devices) Perform remote analysis, diagnosis, and resolution of complex mobile, desktop, system, and network problems for end-users, and recommend and implement corrective solutions Assist in defining and documenting standards for the SCM and other infrastructure processes and ensure those standards are adhered to by other Techn
Posted 3 days ago | Updated 4 hours ago

Technical Support Specialist Senior

Northwestern University

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Evanston, Illinois, USA

Full-time

Department: IT Technology Support Svcs Salary/Grade: ITS/77 Job Summary: Supports users ensuring successful installation and on-going use of workplace endpoint technology within complex environments. Evaluates new technologies within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and pr
Posted 16 days ago | Updated 5 hours ago

Director of MIS

Pavlov Media

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Champaign, Illinois, USA

Full-time

Summary: The Management Information System Director (MIS Director) is responsible for planning, coordinating, and directing all computer-related activities within an organization. They help determine the company's information technology goals and are responsible for implementing computer systems to meet those goals. Duties/Responsibilities: Development and Design of Computer Systems Collecting data related to the necessary tech specifications of each department and developing and analyzing compu
Posted 60+ days ago | Updated 31 days ago

Help Desk Support Engineer

eNcloud Services LLC

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Chappaqua, New York, USA

Contract

Role: Help Desk Support Engineer Experience: 3 Years Location: Chappaqua, NY (Need Locals) Employment Type: W2 JD: A Level 1 Technician is the first line of defense in any technical support organization. They are the entry point for user issues, often acting as a gatekeeper to escalate complex problems to more experienced technicians. Typical responsibilities include: Receive and document user issues: This involves listening attentively to user concerns, understanding the problem, and gathering
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Posted 15 hours ago

Help Desk Support

Rapport IT

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Newport Beach, California, USA

Contract

Responsibilities for all functional team members: Interface with customer to clarify requirements and problem.Supporting C-Suite level staffStaging / testing of customer s application updates and bug-fixes.Troubleshoot / diagnose the application issues.Work with end users and other support departments to define, reproduce and countermeasure issues.Ability to create / maintain standardized processes.Support emergency application changes or business requests.Create detailed / clear documentation &
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Posted 13 days ago | Updated 3 days ago

Technical Help Desk Associate

APN Consulting Inc

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Chantilly, Virginia, USA

Contract

APN Consulting has an immediate need for a direct client requirement: Role: Help Desk Associate Location: Chantilly VA or Alpharetta GA or NYC or US Remote Duration: Contract Job Description Candidate will work as a technical support person and will have following responsibilities. Daily responsibilities will include answering member's phone inquiries, monitor and check emails. Experience in creating incidents using Service Now or other ticketing system. Extensive password reset and web applica
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Posted 3 days ago | Updated 3 hours ago

Help Desk- Asst. Shift Lead- TS/SCI W/ POLY

General Dynamics

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Colorado Springs, Colorado, USA

Full-time

Responsibilities for this Position Location: USA CO Colorado Springs - 8610 Explorer Dr (COC036) Full Part/Time: Full time Job Req: RQ180206 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Help Desk Job Qualifications: Skills: Customer Satisfaction, Customer Service, Technical Support Certifications: CompTIA - Security+ CE - CompT
Posted 14 days ago | Updated 4 hours ago

Help Desk- Asst. Shift Lead- TS/SCI W/ POLY

General Dynamics Information Technology

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Colorado Springs, Colorado, USA

Full-time

Help Desk Supervisor Transform technology into opportunity as a Help Desk Supervisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Supervisor you will help ensure today is safe and tomorrow is smarter HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT Supervises help desk operations
Posted 15 days ago | Updated 4 hours ago

IT Help Desk Support

Zolon Tech Solutions Inc

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Philadelphia, Pennsylvania, USA

Contract

IT Help Desk Support Location: Philadelphia (remote with onsite travel as needed) Duration: Long Term Job Description: Seeking for a IT Help Desk Support to join our team of qualified, diverse individuals. The qualified applicant will become part of Clients Information Technology Service Desk Support and Engineering Services Program. The IT Service Desk Technician provides technical assistance to answers questions; resolves computer problems for clients in person, or via telephone or electronic
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Posted 1 day ago | Updated 1 day ago

Support & Training

Digitek Software, Inc.

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Harrisburg, Pennsylvania, USA

Contract, Third Party

One of our Client is looking for the position of Support & Training based on following skills: Location: Harrisburg, PA The position is primarily remote. If required to work on-site the contractor will be provided with office space. However, parking will not be provided. Candidate must reside within a commutable distance to Harrisburg. RESOURCES It is anticipated that the contractor will primarily be home headquartered and is responsible for his/her own network connectivity and home office spa
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Posted 11 days ago

Help Desk Tech - Day Shifts - TS/SCI w. CI Polygraph

General Dynamics

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Colorado Springs, Colorado, USA

Full-time

Responsibilities for this Position Location: USA CO Colorado Springs - 8610 Explorer Dr (COC036) Full Part/Time: Full time Job Req: RQ180231 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Help Desk Job Qualifications: Skills: Help Desk Support, Technical Support, Troubleshooting Certifications: Security+, CE - CompTIA-Security+ C
Posted 14 days ago | Updated 4 hours ago

Help Desk Agent - Level 1

SolvIT

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Rochester Hills, Michigan, USA

Full-time

JOB TITLE: Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 7pm and can include some Saturdays and holidays as needed. LOCATION: Rochester Hills, MI This position currently is primarily remote but may require occasional onsite meetings, trainings, etc. A return to work date and protocol has not been determined at this time. Who is SolvIT, Inc.? SolvIT, Inc. provides a strategic approach to technology,
Posted 2 days ago

Desktop/SCCM Engineer

Bering Straits Native Corporation

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Washington, District of Columbia, USA

Full-time

Bering Global Solutions, LLC, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Desktop/SCCM Engineer for a federal client in Washington, DC. The ideal candidate will define, design, and develop requirements for workstations, desktop systems, and laptops. Working in conjunction with other Desktop Engineers and Senior Network/IT Infrastructure Engineers, tests desktop/laptop operating systems, platforms, and application compatibility. This position can identify
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Posted 8 hours ago