Hybrid in Carson City, Nevada
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Today
Helpdesk Manager Job Description2Knowledge Deep understanding of service support procedures and effective service delivery in complextech environments. (Desirable) Knowledge of performance management and modern service standards.Skills and Abilities Proven ability to manage the full lifecycle of help desk tickets and enforce SLAs. Experience developing and maintaining training programs for help desk agents. Strong communication skills for providing clear updates and preparing user-facing re
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Contract, Third Party
Depends on Experience