Service Desk Analyst Jobs in District of Columbia

1 - 8 of 8 Jobs

Service Desk AnalystJob Title - Service Desk Analyst

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

•

Maryland, USA

Full-time

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now, Ivanti Experience supporting Work from Home end-users Experience working remotely yet as

Tier 2 Service Desk AnalystJob Title - Tier 2 Service Desk Analyst

GovCIOCompany Name - GovCIO

•

Washington, District of Columbia, USA

Full-time

Overview GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. Responsibilities Experience in a complex Government IT environment. Ability to troubleshoot and resolve HW, SW, network, and system-related problems. Proficiency in using ServiceNow to document, track, and manage incidents and service requests, ensuring timely resolution and follow-up. Collaboration with other IT teams and vendors to resolve issues

Tier 1 Service Desk AnalystJob Title - Tier 1 Service Desk Analyst

GovCIOCompany Name - GovCIO

•

Washington, District of Columbia, USA

Full-time

Overview GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. Responsibilities Experience in a complex Government IT environment.. Ability to troubleshoot and resolve HW, SW, network, and system-related problems. Proficiency in using ServiceNow to document, track, and manage incidents and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and

Service Desk AnalystJob Title - Service Desk Analyst

Kforce Technology StaffingCompany Name - Kforce Technology Staffing

•

Remote or New York, New York, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: Join our frontline IT support team! As a Service Desk Analyst, you'll provide real-time coverage across phone, email, and request queues, resolving Level 1 and 11/2 incidents and requests. You will be the single point of contact for users, ensuring issues are triaged, escalated, and resolved per SLA. Key Responsibilities: * Resolve password, MS Office, Windows issues at Level 1 * Monitor and

Service Desk AnalystJob Title - Service Desk Analyst

Kforce Technology StaffingCompany Name - Kforce Technology Staffing

•

Remote or New York, New York, USA

Contract

Service Desk Analyst II (Remote)Job Title - Service Desk Analyst II (Remote)

Milliman IntelliScriptCompany Name - Milliman IntelliScript

•

Remote

Full-time

What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript

Service Desk Analyst II (Remote)Job Title - Service Desk Analyst II (Remote)

Milliman IntelliScriptCompany Name - Milliman IntelliScript

•

Remote

Full-time

Service Desk Technician (Secret Or Top Secret Clearance Required)Job Title - Service Desk Technician (Secret Or Top Secret Clearance Required)

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

•

Falls Church, Virginia, USA

Full-time

This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret) Because an active or interim DoD clearance is required, U.S. Citizenship is required Description "A Service Desk Analyst (mid) provides Tier 1 customer support/service to all end users who utilize any of the tools or applications within the application platform. Key Role: Works independently, with some guidance, and applies industry knowledge to