Englewood Cliffs, New Jersey
•
8d ago
Key Responsibilities 1. Service Desk & Incident Management Provide Level 1 onsite technical support, including password resets, account unlocks, and troubleshooting hardware/software issues.Accurately log, classify, and triage all incidents and service requests in ServiceNow.Ensure tickets are resolved within defined SLA timelines for High, Medium, and Low priority cases.Escalate incidents to Level 2 or specialized resolver groups as required.2. Onsite Desk Side Support Perform hands-on hardware
Easy Apply
Contract
$30 - $35