Hybrid in Charlotte, North Carolina
•
6d ago
Role: NICE Architect Core Responsibilities: Design & DevelopmentArchitect, design, and maintain NICE InContact solutions including IVR, ACD, Campaigns, Teams, and Routing strategies.Build and automate call center workflows, including writing call flows, prompts, and scripts.Ensure adherence to SDLC processes for all development and deployment activities.Integration & AutomationDevelop and maintain APIs, middleware, and ETL jobs for system integrations.Implement automation for user provisioning
Easy Apply
Contract, Third Party
Depends on Experience