Job Tittle: Senior Business Analyst Salesforce Service Cloud & JIRA - W2 Only Location: Remote (United States) Duration: Contract Interview Mode: Webex interview Job Description:- 8+ years of Business Analyst experience in enterprise environments Strong hands-on experience with: Salesforce Service Cloud (case management, service workflows, omni-channel concepts) JIRA (workflow execution, backlog management, service operations) Proven experience in healthcare payer or provider operations Stro